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© This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of  GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com Workplace Services
GSS America’s Workplace service & Solutions would deliver high performance through a more reliable, less expensive and more secure end-user computing environment GSS Workplace services Overview & Landscape Wintel server migration & management Desktop Virtualization Desktop  Management Messaging &  Collaboration 2 ,[object Object]
24 x 7 Dedicated as well Shared Desk @ Customer Requirements GSS IT  Help Desk Services Application & Infrastructure Environment Change support E-mail Voice (1800-xxx) Chat Agent End User Onsite Support Servers/ Desktops/Applications Infrastructure and Application Support (Vendor/OEM) (l-4) Categorization Resolution Logging Helpdesk (L-1) Escalation Technical Support (L-2) Practitioners Support (L-3) CDBM Call log DB Knowledge Shop Reports/Graphs Discovery/Assets Alerts/Notifications Staging 3 Service Descriptions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],COST REDUCTION High End User Experience
Service Descriptions 24 X 7 support Model GSS Desktop Management Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],4
Service Descriptions  ,[object Object],[object Object],[object Object],[object Object],[object Object],Technology Platforms ,[object Object],[object Object],GSS Desktop Migration Services 5 Windows XP Windows Vista Office 2007 Office 2003 Automated Migration with  ZERO   data loss
Service Description ,[object Object],[object Object],[object Object],[object Object],[object Object],Technology Platforms ,[object Object],[object Object],[object Object],GSS Wintel Remote Server Management & Migration Services 6 Offshore – Onsite Hybrid Model Microsoft Best Practices Tool Based Approach
Service Descriptions ,[object Object],[object Object],[object Object],[object Object],[object Object],Technology Platforms ,[object Object],[object Object],[object Object],GSS Messaging & Collaboration Services 7
Service Description ,[object Object],[object Object],[object Object],[object Object],GSS Application Packaging & Distribution Services Technology Platforms ,[object Object],[object Object],[object Object],8
Q & A 9
© This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of  GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com Thank You 10

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Workplace services offering

  • 1. © This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com Workplace Services
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  • 10. © This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission of GSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com Thank You 10

Notas do Editor

  1. Workplace Services Background For many businesses sector, the end-user computing environment has evolved in an ad-hoc fashion. Many organizations need to refresh and simplify their environments to bring down the cost of management, improve availability and reduce time to market for new capabilities. In addition, companies are looking to improve end-user productivity by upgrading their desktop , servers and messaging infrastructures to support newly available mobile and collaboration solutions. For these organizations, piecemeal and one-off initiatives cannot produce sufficient business value; they need a more transformational approach to their end-user computing environments. GSS America would work closely with organizations to fill those gaps in experience, and to provide the methods, tools and tactics to achieve high performance through a transformed end-user computing environment all at lower cost, and with greater business payback Workplace Service Goals Follow the sun services model - anytime, anywhere, any device. Industry benchmarks aligned to business outcome. Innovation that helps in adopting new technologies for improved end user productivity, through our global eco-system, thereby creating competitive differentiation for our competitors.