The document summarizes the history and current state of the Vehicle Information Center. It began in Canada in 1995 and hit US auto shows in 1997 and 1998. There are now over 15,000 subscriptions across US dealerships. The document also discusses quality metrics to measure client experience and reduce incidents, with the goal of continuous improvement. Last week there were 246 quality incidents reported and this week it is 157. It also outlines plans for representation on a steering committee to champion conformance and improvement initiatives.

1. Monday Morning Meeting May 5th, 2008

11. WRT Quality Mission “ Zero Incidents at a client review”

12. “ The Quality Quotient is a number that is derived from numerous factors that result In a negative Client Experience”

13. LAST WEEK 246 THIS WEEK 157

14. Jan Feb March April May