The document is an ITGS (Information Technology in a Global Society) revision guide that provides sample exam questions organized by key terms. It includes sample question stems with blanks to be filled in, definitions of key terms like "discuss" and "evaluate", and sample multi-part questions addressing topics like mobile computer labs, call centers, computer networks, and online banking. The guide aims to help students understand different question types and organize their exam responses.

2. an "identify one" question, students will be allowed 1 minute to write the key words. -a "describe two" or "explain two" question looking for a description and example, students will be allowed 2-3 minutes to organize. - a "discuss three" question which also requires evaluation, students will be allowed 10 minutes to organize. We will try one question with you organizing your answers, but not writing out the answers. Then we will discuss that question. If time allows we will try a second question to see if your approach improves. The strategy is intended to stop you from just racing ahead and writing without organizing your responses. index

10. 1. British Telecom (BT), the United Kingdom’s (UK) largest telecommunications company uses call centres to answer customer queries about account details, call charges and general business practices. In 2003, BT decided to use businesses in India, instead of in the UK, to handle their services. The call centres in India recruit local staff. Sample Question Stem 2 index

11. Identify two developments in recent years that make India, and other developing countries, suitable locations for BT call centres. index

12. Describe two technical issues that need to be addressed to allow the call centres in India to access the necessary BT files. index

13. Describe two benefits to developing countries of establishing these overseas call centres. index

14. Discuss two possible concerns that residents of the UK may have about the trend of establishing overseas call centres. Evaluate your arguments. index

41. Describe two advantages to an individual cardholder of having a smart card containing medical information. Describe two benefits for doctors or medical institutions from having a national system for accessing and storing medical records. Describe two problems involving technical standards, which must be overcome in order for effective on-demand services (of videos) to be provided to home users. Describe three advantages for consumers of distributing video films through on-demand services on the Internet instead of on DVDs. Describe two reasons why such governments would want to limit the access to foreign search engines. index

42. Identify two different browsing activities that could be collected from a cookie by a website. Identify two distinct types of medical information that could be stored about an individual on a smart card. Identify two distinct types of medical information that could be stored about an individual on a smart card . Describe two methods that governments can use to control online information available to the national population. Describe one advantage of a cookie for the owner of the website and one advantage for a person accessing the website. Include one practical example in each description. index