Making Space for ITSM

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Debussy once said, “Music is the space between the notes”. Making space is what gives the music texture, substance and form. Likewise, we need to make space for our service management programs. Space to focus, to engage and to realize the benefits.

Negócios Educação

Making Space for ITSM

Thursday November 14, 2013

November 14, 2013

Copyright 2013, Navvia - a division of Consulting-Portal

2

Navigating ITSM via our software and services
Over 14 years of ITSM success!

November 14, 2013

Copyright 2013, Navvia - a division of Consulting-Portal

3

The Navvia Process Management Platform

Simple  Social  Effective

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4

The HUB of your Service Management program

When you need the help we are here!

•

ITSM Accelerators

•

Onsite ITSM Services from assessments
through to strategy and implementations

•

ITSM tool selection & implementation

•

ITSM education

November 14, 2013

Copyright 2013, Navvia - a division of Consulting-Portal

6

“It’s the space between the bars that holds the tiger”
Zen Koan

My perspective on “making space” is based
on 33 years of ITSM experience

November 14, 2013

Copyright 2013, Navvia - a division of Consulting-Portal

8

I’ve also get to attend many ITSM events
and conferences…

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9

Then why are we always discussing the
same old things?

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10

All our great intentions are quickly overshadowed…

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Copyright 2013, Navvia - a division of Consulting-Portal

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Problem is that ITSM programs face
significant noise…disharmony

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Copyright 2013, Navvia - a division of Consulting-Portal

12

“Music is the space between the notes”
Claude Debussy

November 14, 2013

Copyright 2013, Navvia - a division of Consulting-Portal

13

The practice of ITSM requires you to make
some space

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Where are you on your path to ITSM
enlightenment?

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15

You need to carve out some time for your
ITSM program

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16

Service management cannot exist without
a plan

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17

When it comes to ITSM, you can't do it
alone

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Service Management requires a
structured approach

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19

Service Management requires practice &
discipline

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20

Above all, Service Management requires
governance

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21

And if you do all these things you will
achieve ITSM balance

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Copyright 2013, Navvia - a division of Consulting-Portal

22

“Remember…Service Management
doesn't just happen...you've got to take
the time & make the space"

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Free Trial @ www.navvia.com

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Thank You!
David Mainville
dmainville@navvia.com
Twitter: @mainville

navvia.com/library

November 14, 2013

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25

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