Learn how companies are successfully using Web 2.0 online community and social networking tools to facilitate knowledge management. This webinar will focus on the benefits to the enterprise of social networking systems that:
- Improve work quality
- Preserve informal knowledge; access internal expertise
- Reduce legal exposure
We will discuss how social networks are being used, with an emphasis on specific case studies, and will touch on these important considerations:
- What Web 2.0 tools make sense for the enterprise?
- What are special implementation issues for new tools in the enterprise?
- How do social networks affect corporate performance?
Featured Speaker from Fireman's Fund: The featured speaker for both of these webinars is Abigail Shaw. Abby has been working on the issues of web-facing knowledge management for Fireman’s Fund Insurance for nine years. Her experience there spans the development and maintenance of an enterprise intranet, the implementation of a variety of content management systems, overhauls of public websites and extranets, a podcasting program, on-demand video, and consulting with internal customers on very specific knowledge management programs and problems. She is currently Director, External Websites, but for five years her title was simply Infomaster. She has spoken at many industry conferences, including KMWorld’s.