How To Facilitate a Process Improvement Team to Success with GoLeanSixSigma.com
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This document discusses how to facilitate a process improvement team to success. It begins by introducing the presenter and their qualifications. It then discusses what facilitation is, why it is needed to manage troublesome team members and keep projects on track. The alignment model is presented as a way to diagnose misalignment within a team around their purpose, goals, roles, procedures and action plans. Various templates and tools are suggested to help with facilitation, such as role descriptions, meeting agendas and evaluations. The presentation concludes by taking questions and suggesting further training opportunities.
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How To Facilitate a Process Improvement Team to Success with GoLeanSixSigma.com
- 1. How to Facilitate a Process Improvement Team to Success Presented By Elisabeth Swan Managing Partner & Executive Advisor
- 2. Our Expert: Elisabeth • Managing Partner & Executive Advisor at GoLeanSixSigma.com • Master Black Belt • GE Certified Black Belt Instructor • Burnham Rosen Group certified Leadership Coach • BA in English Literature from Columbia University/Barnard College • Born in the UK
- 3. Who Is GoLeanSixSigma.com? GoLeanSixSigma.com makes it easy for everyone everywhere to build their problem-solving muscles. We provide the most practical, easy to understand and enjoyable Lean and Six Sigma resources available.
- 4. We’ve Helped People From…
- 5. How To Interact • Raise your hand • Ask a question • Answer polls
- 6. Let’s Interact! Where are you from? Share your location in the Questions area in your Control Panel!
- 7. Today’s Agenda • What Facilitation is all about • Why we need facilitation skills • How to assess team needs • Facilitation techniques
- 8. Facilitation comes from the word “facile” which means easy – it’s making things easy for others What is Facilitation?
- 9. Ten Sources of Trouble
- 10. Why Do We Need Facilitation? • Make it easy for troublesome types to become productive team members • Stay connected to your work mates • Encourage stakeholders to get involved • Move quickly through deliverables • Bring projects successfully to completion
- 11. The Alignment Model Poll – Where does misalignment happen most for you?
- 12. Purpose
- 13. Purpose at Bahama Bistro
- 14. Goals
- 15. Good Goals Are Smart
- 16. Roles
- 17. Roles
- 18. Procedures
- 19. Procedures Great Ideas Agenda • Review list • Decide on form • Brainstorm ways to get the message out • Plus/Deltas Ground Rules • Stick to Agenda • No side conversations • Cell phones off • Participate
- 20. Action Plan
- 21. RACI Matrix Finish Charter A/R Chef Manager Busboy Waitress R R R
- 23. Plus Deltas + Δ
- 24. How to Diagnose Misalignment
- 25. Alignment At Bahama Bistro
- 26. Templates and Tools • Roles Descriptions • Meeting Agenda • Ground Rules • Action List/ RACI Matrix • Meeting Evaluation/Plus Deltas Poll – Which would be most useful to you?
- 27. Today We Covered • What Facilitation is all about • Why we need facilitation skills • How to assess team needs • Facilitation techniques
- 28. Q&A
- 29. Getting Started Learn more by starting some more training! • Yellow Belt training is FREE at GoLeanSixSigma.com • Green Belt Training & Certification • Black Belt Training & Certification • Lean Training & Certification
- 30. Upcoming Webinars Register Today at GoLeanSixSigma.com/webinars We’ll select upcoming webinars based on your feedback, so please share your feedback on the survey at the end of close of this webinar.
- 31. Just-In-Time Podcast Tune in at GoLeanSixSigma.com/cafe for the latest Lean Six Sigma news, easy ways to apply Lean Six Sigma and interviews with process improvement leaders like you!
- 32. Q&A
- 33. Thank you for joining us! More Questions? Ask us at contact@goleansixsigma.com! Click here to download free tools, templates, inforgraphics and more!