Intranets on SharePoint and Office365 - The Good, the Bad and the Ugly

1. SPS BRNO 2019 - Intranets on SharePoint and Office365 - The Good, the
Bad and the Ugly
THOMAS GOELLES

2. Let’s get started …

3. Theory: Your intranet project is more
complex then the a moon landing mission

4. Moon landing mission:
first thing that comes to mind …

6. Ok.
But there is a little bit more
Still strongly simplified and without any actual knowledge of such a endeavor.

9. Success of a
moon landing
mission
• Space shuttle starts
• Landing party takes picture on
the moon
• Everyone returns to earth

10. How do you
measure the
success of
your intranet
project?

11. ABOUT US
THOMAS GÖLLES
MICROSOFT MVP (O365)
SOLVION
https://thomy.tech
@thomyg
Head of Modern Workplace Solutions
Graz, Austria
STEPHAN BISSER
MICROSOFT MVP (AI)
SOLVION
https://www.cloudguy.pro
@cloudguy_pro
Technical Lead
Graz, Austria

12. But you are a
consultant, just
take a “best
practice” from
other projects
We are not different from all the
others.

13. Confidence is the feeling you
have until you understand the
problem.

14. Source: http://www.boredpanda.com/fast-food-ads-vs-reality/
Expectations vs Reality

15. But what is the problem with an Intranet?
Time for some sense making

16. Office365 and
SharePoint
are like a
Swiss army
knife …
Source: Sam Marshall, Clearbox Consulting @sammarshall

17. … but if only it
was that
simple
Source: Sam Marshall, Clearbox Consulting @sammarshall

18. You can’t buy a digital workplace,
it is a concept not a product.
Source: Sam Marshall, Clearbox Consulting @sammarshall

19. Possible solution for a complex
situation
How to create a intranet your users like.

20. Source: https://en.wikipedia.org/wiki/Cynefin_framework

21. Ready. Set. GO!
21

23. SESSION CONCEPT

24. Main Idea
The Good, the Bad and the
Ugly
(Italian: Il buono, il brutto, il cattivo, lit. "The good, the ugly, the bad") is a
1966 Italian epic Spaghetti Western film directed by Sergio Leone and
starring Clint Eastwood, Lee Van Cleef, and Eli Wallach in their respective
title roles.
2014

25. The Good
+++
The Bad
+-
The Ugly
---

26. Org wide collaboration
Org wide communication
End and power user
IT department / developer
Architecture / Governance
Learning / User Adoption
With great
power comes
great
responsibility

28. The Good The Bad The Ugly
ORG WIDE COLLABORATION
• Access from anywhere
• Mobile apps
• Office integration
• Microsoft Teams(!)
• Microsoft Search
• Modern UI
• One Note
• Working with Tasks
• Offline vs Online
• “Teams team in a Group
group”
• Change from classic
• Which tool when
• Information Architecture
needed
• Self service vs
Governance
• Permissions in
Groups/Teams
discussions

30. The Good The Bad The Ugly
ORG WIDE COMMUNICATION
• Finally responsive
• Modern edit experience
• Content Creation
• SharePoint Look Book
• Hub Sites
• 3rd party options
• No central image library
• No central news author
view
• Search latency
• Rollout of you updates to
content authors
• Multi language support
• Still need to talk about
how search works
• Understanding meta data
• Preview on landing page
• Which 3rd party?
• Full custom
branding/design?

32. DEMO

33. The Good The Bad The Ugly
END AND POWER USER
• Flow
• PowerApps
• Column Formatting
• Modern UI
• Self Service
• OneDrive
• Which tool when?
• OOTB vs developer know
how
• “One intranet” feeling
• Power User vs IT
• The “Access” tragedy
• IT needs to be ahead of
things
• Change Management
• Cloud vs on premises

35. The Good The Bad The Ugly
IT DEPARTMENT / DEVELOPER
• Tools and Services
• AZURE
• SPFx
• Teams Development
• Updates
• Stay ahead of updates
• Learning curve for
modern development
• Upgrades / initial move
to the cloud
• Cloud architecture vs
what we are used to
• Evergreen cloud
• How to handle outages
• Need to change as an
organization
• Talking security

37. The Good The Bad The Ugly
ARCHITECTURE / GOVERNANCE
• Hub before you sub
• Scaling
• Azure backend
• OOTB Self service
• Speed of possible
response to change
• You still need a plan
• Think data life cycle
• Metadata definition
• Information architecture
• “Guidelines” – who to
trust?
• Evergreen cloud
• Security
• “Fear” of GDPR
• Reuse on premises know-
how
• Speed of Azure feature
releases

39. The Good The Bad The Ugly
LEARNING / USER ADOPTION
• SharePoint PnP
• OOTB features
• Community
• Learning Center
• Motivate people
• Need to build trust
• “new” Modern UI
• Think cloud
• Fear Uncertainty Doubt
• Trust
• Change needed

40. DEMO

41. TeamsBot
Planner
FlowExchange
HELPING SALES
Text Analysis

42. THANK YOU!
DON’T FORGET TO VOTE!