"What's the deal with Communication and Teams Sites?", "Should I use Teams or Groups for collaboration?", "Is on-premises dead?" Those questions sound familiar? Then let's talk about the different opportunities on how to orchestrate the core services of Office365 and SharePoint on-premises to deliver an intranet architecture that not only adds value but also drives user adoption. SPFx, PnP and Microsoft Graph build the technology base layer, whereas services like Flow, PowerApps or the Azure Bot Framework take your intranet to a new level. But never forget about the main target: your users must use it on a daily basis. This session gives an overview of the not so techie side, focusing on the tools in the design, architecture and roll-out phase and of course the setup of an ideal intranet project.

1. Intranets on SharePoint and Office365 - The Good, the Bad and the Ugly
THOMAS GOELLES @thomyg

2. Let’s get started …

3. Theory: Your intranet project is more
complex then the a moon landing mission

4. Moon landing mission:
first thing that comes to mind …

6. Ok.
But there is a little bit more
Still strongly simplified and without any actual knowledge of such an endeavor.

9. Success of a
moon landing
mission
• Space shuttle starts
• Landing party takes picture on
the moon
• Everyone returns to earth

10. How do you
measure the
success of
your intranet
project?

11. ABOUT US
THOMAS GÖLLES
MICROSOFT MVP (O365)
SOLVION
https://thomy.tech
@thomyg
Head of Modern Workplace Solutions
Graz, Austria
STEPHAN BISSER
MICROSOFT MVP (AI)
SOLVION
https://bisser.io
@stephanbisser
Technical Lead
Graz, Austria

12. But you are a
consultant, just
take a “best
practice” from
other projects
We are not different from all
the others.

13. Confidence is the feeling you
have until you understand the
problem.

14. Source: http://www.boredpanda.com/fast-food-ads-vs-reality/
Expectations vs Reality

15. But what is the problem with an Intranet?
Time for some sense making

16. Office365 and
SharePoint
are like a
Swiss army
knife …
Source: Sam Marshall, Clearbox Consulting @sammarshall

17. … but if only it
was that
simple
Source: Sam Marshall, Clearbox Consulting @sammarshall

18. You can’t buy a digital workplace,
it is a concept not a product.
Source: Sam Marshall, Clearbox Consulting @sammarshall

19. Possible solution for a complex
situation
How to create a intranet your users like.

20. Source: https://en.wikipedia.org/wiki/Cynefin_framework

21. Ready. Set. GO!
21

23. SESSION CONCEPT

24. Main Idea
The Good, the Bad and the
Ugly
(Italian: Il buono, il brutto, il cattivo, lit. "The good, the ugly, the bad") is a
1966 Italian epic Spaghetti Western film directed by Sergio Leone and
starring Clint Eastwood, Lee Van Cleef, and Eli Wallach in their respective
title roles.
2014

25. The Good
+++
The Bad
+-
The Ugly
---

26. Org wide collaboration
Org wide communication
End and power user
IT department / developer
Architecture / Governance
Learning / User Adoption
With great
power comes
great
responsibility

28. The Good The Bad The Ugly
ORG WIDE COLLABORATION
• Access from anywhere
• Mobile apps
• Office integration
• Microsoft Teams(!)
• Microsoft Search
• Modern UI
• One Note
• Working with Tasks
• Offline vs Online
• “Teams team in a Group
group”
• Change from classic
• Which tool when
• Information Architecture
needed
• Self service vs
Governance
• Permissions in
Groups/Teams
discussions

30. The Good The Bad The Ugly
ORG WIDE COMMUNICATION
• Finally responsive
• Modern edit experience
• Content Creation
• SharePoint Look Book
• Hub Sites
• 3rd party options
• No central image library
• No central news author
view
• Search latency
• Rollout of you updates to
content authors
• Multi language support
• Still need to talk about
how search works
• Understanding meta data
• Preview on landing page
• Which 3rd party?
• Full custom
branding/design?

32. DEMO

33. The Good The Bad The Ugly
END AND POWER USER
• Flow
• PowerApps
• Column Formatting
• Modern UI
• Self Service
• OneDrive
• Which tool when?
• OOTB vs developer know
how
• “One intranet” feeling
• Power User vs IT
• The “Access” tragedy
• IT needs to be ahead of
things
• Change Management
• Cloud vs on premises

35. The Good The Bad The Ugly
IT DEPARTMENT / DEVELOPER
• Tools and Services
• AZURE
• SPFx
• Teams Development
• Updates
• Stay ahead of updates
• Learning curve for
modern development
• Upgrades / initial move
to the cloud
• Cloud architecture vs
what we are used to
• Evergreen cloud
• How to handle outages
• Need to change as an
organization
• Talking security

37. The Good The Bad The Ugly
ARCHITECTURE / GOVERNANCE
• Hub before you sub
• Scaling
• Azure backend
• OOTB Self service
• Speed of possible
response to change
• You still need a plan
• Think data life cycle
• Metadata definition
• Information architecture
• “Guidelines” – who to
trust?
• Evergreen cloud
• Security
• “Fear” of GDPR
• Reuse on premises know-
how
• Speed of Azure feature
releases

39. The Good The Bad The Ugly
LEARNING / USER ADOPTION
• SharePoint PnP
• OOTB features
• Community
• Learning Center
• Motivate people
• Need to build trust
• “new” Modern UI
• Think cloud
• Fear Uncertainty Doubt
• Trust
• Change needed

40. DEMO

41. TeamsBot
Planner
FlowExchange
HELPING SALES
Text Analysis

42. THANK YOU
AND PLEASE
VOTE FOR “S07”