Eoyang presented this work in a webinar on January 10, 2013. For a recording of the webinar, visit http://wiki.hsdinstitute.org/worldwide_conversations.

1. Adaptive Action Conversations
Conversation 4:
Implementation:
Fit over Fidelity
Glenda Eoyang
Royce Holladay
Human Systems Dynamics Institute
adaptiveaction.org
hsdinstitute.org
wiki.hsdinstitute.org
© 2012. HSD Institute. Use with permission. 1

2. Adaptive Action Conversations
18 Oct Adaptability:
11:00 – 12:00 CDT
Don't Just React – RESPOND
6 Nov Leadership Capacity:
11:00 – 12:00 CST
See, Understand, Influence
6 Dec Virtual Open House and Holiday
11:00 – 12:00 CST
Celebration
10 Jan Implementation:
11:00 – 12:00 CST
Choose Fit over Fidelity
7 Feb Personnel Supervision:
11:00 – 12:00 CST
Engage to Manage
14 Mar HSD Institute Annual Meeting
11:00 – 12:00 CST
© 2012. HSD Institute. Use with permission. 2

3. Today We Will
Explore Implementation
Challenges
Define “FIT”
CAS, Adaptive Action
Learn Adaptive
Implementation
Explore Options for Action
© 2012. HSD Institute. Use with permission. 3

4. The Implementation Challenges
Global meets Local meets Global
Evidence-based practice is proven to work
Every environment is different
We can blueprint perfection, but we
cannot build it
Our systems are open to the unexpected
People doing the work know what works
Change is certain, but rate is unknowable
© 2012. HSD Institute. Use with permission. 4

5. What is FIT?
Complex Adaptive System
A collection of individual agents who have
the freedom to act in unpredictable ways,
and whose actions are interconnected such
that they produce system-wide patterns.
Agents interact
© 2012. HSD Institute. Use with permission. 5

6. What is FIT?
Complex Adaptive System
Those system-wide System-wide
patterns, in turn, patterns emerge
influence the behaviors
of the agents
Agents interact
© 2012. HSD Institute. Use with permission. 6

7. How to FIT?
Adaptive Action
Adaptive
Action
© 2012. HSD Institute. Use with permission. 7

8. Adaptive Implementation
Ambiguous
Goal
Very Clear
Adapted from Dennis Cheesebrow’s
Change Maturity Model
Voices from the Field (HSD Press. 2003)
© 2012. HSD Institute. Use with permission. 8

9. Adaptive Implementation
Ambiguous
Goal
Very Clear
Few Many
Options for Action
© 2012. HSD Institute. Use with permission. 9

10. Adaptive Implementation
Ambiguous
Explore
Goal
Very Clear
Few Many
Options for Action
© 2012. HSD Institute. Use with permission. 10

11. Adaptive Implementation
Ambiguous
Explore
Plan
Goal
Very Clear
Few Many
Options for Action
© 2012. HSD Institute. Use with permission. 11

12. Adaptive Implementation
Ambiguous
Explore
Plan
Goal
Adapt
Very Clear
Few Many
Options for Action
© 2012. HSD Institute. Use with permission. 12

13. Adaptive Implementation
Ambiguous
Explore
Plan
Goal
Adapt
Very Clear
Maintain
Few Many
Options for Action
© 2012. HSD Institute. Use with permission. 13

14. Adaptive Implementation
Ambiguous
Explore
Plan
Goal
Adapt
Very Clear
Maintain
Few Many
Options for Action
© 2012. HSD Institute. Use with permission. 14

15. Adaptive Implementation
Ambiguous
Explore
Plan
Goal
Adapt
Very Clear
Maintain
Few Many
Options for Action
What needs to leave the system?
© 2012. HSD Institute. Use with permission. 15

16. Adaptive Implementation
Ambiguous
Explore
Plan
Goal
Adapt
Very Clear
Maintain
Few Many
Options for Action
What needs to leave the system?
© 2012. HSD Institute. Use with permission. 16

17. Adaptive Implementation
Tips and Traps
Turn judgment into curiosity
Expect to be surprised
Track multiple projects on same landscape
Consider benefits of moving up up and out
Stretch and fold time
Shift measures over time
Use adaptive planning
© 2012. HSD Institute. Use with permission. 17

18. More resources
Books
Facilitating Organization Change (Olson & Eoyang)
Coping with Chaos (Eoyang)
Patterns (Holladay & Quade)
Adaptive Action (Eoyang & Holladay)
Web
adaptiveaction.org & hsdinstitute.org Out in April
2013
Wiki.hsdinstitute.org Preorder NOW
Hsdcommunity.ning.com
#hsd #adaptact
@glendaeoyang @rjholladay
© 2012. HSD Institute. Use with permission. 18

19. Even More Resources
Training
Webinars
HSDP Certification
Custom Classes
Open classes
• Tasters
• Agent training
• Short courses
Adaptive Action Labs
© 2012. HSD Institute. Use with permission. 19

20. What will you do?
Adaptive Action is ACTION!
How will you used what you learned today:
Assess current projects
Revisit current project plans
Define “FIT” for your org/projects
Improve your capacity to:
• Explore
• Plan
• Adapt
• Maintain
© 2012. HSD Institute. Use with permission. 20

21. Adaptive Action Conversations
18 Oct Adaptability:
11:00 – 12:00 CDT
Don't Just React – RESPOND
6 Nov Leadership Capacity:
11:00 – 12:00 CST
See, Understand, Influence
6 Dec Virtual Open House and Holiday
11:00 – 12:00 CST
Celebration
10 Jan Implementation:
11:00 – 12:00 CST
Choose Fit over Fidelity
7 Feb Personnel Supervision:
11:00 – 12:00 CST
Engage to Manage
14 Mar HSD Institute Annual Meeting
11:00 – 12:00 CST
© 2012. HSD Institute. Use with permission. 21