Advantages of Hiring UIUX Design Service Providers for Your Business
Casual-Leisure Search - Enterprise Search London Meetup
1. Casual-Leisure Searching
The Exploratory Search scenarios that
break our current models
Max L. Wilson
@ the Enterprise Search Meetup
1st Dec 2010
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
2. To come...
• a bit of background
• brief overview of 2 recent studies
• what doesn’t fit into our Exploratory Search models
•a definition of casual-leisure search we are working on
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
3. Context on Me
• Academic - a Lecturer in
Human-Computer Interaction
• MEng and PhD at University of
Southampton
• Research:
- Information Seeking & Retrieval
- Human Computer Interaction
- (Future) Web Technologies
- Social Media
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
4. Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
5. Alternative Forms of Search
What am I Does the What words
looking for? site have it? should I use?
White, R. W., Kules, B., Drucker, S. M., and schraefel, m. c. (2006). Introduction.
Communications of the ACM, 49(4):36–39.
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
6. Alternative Forms of Search
What am I Does the What words
looking for? site have it? should I use?
White, R. W., Kules, B., Drucker, S. M., and schraefel, m. c. (2006). Introduction.
Communications of the ACM, 49(4):36–39.
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
7. Alternative Forms of Search
What am I Does the What words
looking for? site have it? should I use?
White, R. W., Kules, B., Drucker, S. M., and schraefel, m. c. (2006). Introduction.
Communications of the ACM, 49(4):36–39.
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
8. Additional Faceted Features
• preview cues
• order of facets
(like iTunes)
• moveable
facets
• backward
highlighting
• multiple
selection
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
9. Like iTunes
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
10. Like iTunes
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
11. Additional Faceted Features
• moveable
facets
• order of facets
(like iTunes)
• preview cues
• backward
highlighting
• multiple
selection
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
12. In some of my other work
Bates, M. J. (1979a). Idea tactics. Journal of
the American Society for Information
Belkin, N. J., Marchetti, P. G., and Cool, C. Science, 30(5):280–289.
(1993). Braque: design of an interface to support
user interaction in information retrieval. Bates, M. J. (1979b). Information search
Information Processing and Management, 29(3): tactics. Journal of the American Society for
325–344. Information Science, 30(4):205–214.
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
13. In some of my other work
Wilson, M. L., schraefel, m. c., and White, R. W. (2009). Evaluating advanced
search interfaces using established information-seeking models. Journal of the
American Society for Information Science and Technology, 60(7):1407–1422.
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
14. Come and Sii what I’ve built
http://mspace.fm/sii
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
15. Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
16. Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
17. 1)
2)
3)
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
18. Alternative Forms of Search
What am I Does the What words
looking for? site have it? should I use?
White, R. W., Kules, B., Drucker, S. M., and schraefel, m. c. (2006). Introduction.
Communications of the ACM, 49(4):36–39.
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
19. Exploratory Search
Marchionini, G. (2006). Exploratory search: from finding to understanding.
Communications of the ACM, 49(4):41–46.
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
20. Ben Shneiderman added...
• Multi-session searches
• Life long learning
• Completeness searches
• Low result availability
Shneiderman, B. HCIR2009 Keynote: The Future of Information Discovery
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
21. Information Seeking
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
22. Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
23. 2 Studies
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
24. 2 Studies
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
25. David Elsweiler
Erlangen University in Nuremberg
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
26. Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
27. A Overview (81)
A1 Channel Hopping 4
A2 Programme List 5
A3 A list of programmes, restricted
72
B Looking for Information (71)
B.1 “Programme-related
B.2 Non-programme-related
C Looking for something to watch (195)
Figure 2: The Affinity Diagramming Process
C.2 By genre/type
Entertaining/relaxing/distracting/thrilling
Funny programme
Music programme
Sport related 111
C.3 Film 7
D High-level needs 6
E Other television functions and nonsense 25
F Not enough information to classify 2
Figure 4: The Coding Scheme Developed for
Figure 3: The Categorising and Naming Phase
Recorded Needs
Max L. Wilson against which responses could be coded mutu-
fixed scheme
csmax@swan.ac.uk
Monday, 6 December 2010 the results) and some of these criteria were quite unusual
28. A Overview (81)
A1 Channel Hopping 4
A2 Programme List 5
A3 A list of programmes, restricted
72
B Looking for Information (71)
B.1 “Programme-related
B.2 Non-programme-related
C Looking for something to watch (195)
Figure 2: The Affinity Diagramming Process
C.2 By genre/type
Entertaining/relaxing/distracting/thrilling
Funny programme
Music programme
Sport related 111
C.3 Film 7
D High-level needs 6
E Other television functions and nonsense 25
F Not enough information to classify 2
Figure 4: The Coding Scheme Developed for
Figure 3: The Categorising and Naming Phase
Recorded Needs
Max L. Wilson against which responses could be coded mutu-
fixed scheme
csmax@swan.ac.uk
Monday, 6 December 2010 the results) and some of these criteria were quite unusual
29. Entertaining/relaxing/distracting/thrilling
Funny programme
Music programme
Sport related 111
C.3 Film 7
D High-level needs 6
E Other television functions and nonsense 25
Need: [I want an] entertaining programme, something funny,
to distract me
east Reason: Stressful day!
has Need: [I want] something interesting, distracting, informative,
F Not enough information totravel report or history programme
cultured such as a classify 2
hted Reason: I need to iron and at the same time i like to watch tv -
are it takes my mind off the chore
low, Figure 4: Stressful day!
Reason: The Coding Scheme Developed for
tud- Need: [I’m looking for] short entertainment during dinner
Recorded Needs
Reason: [I have a] little time to waste
arch Need: Channel hopping
tu- Reason: I’m bored
the results) and some of these criteria were quite unusual
ich and would be very difficult to achieve with existing systems,
BE- for example those shownentries where the information
for Table 2: Example
in Table 1.
gin need is secondary to the experience of searching.
ng a
thMax L. Wilson Need: [I would like] a list of society critical films, ordered by csmax@swan.ac.uk
ro- 6 December 2010
Monday, topic
30. 2 Studies
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
31. 2 Studies
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
32. Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
33. Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
34. Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
35. Interesting Examples
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
36. de-
s of
ind 4. HARVESTING REAL SEARCH TASKS
med?
ries
now
en-
) a
lex
on-
aw
sh-
ide
on-
und
in- L. Wilson
Max csmax@swan.ac.uk
na- Figure 1: Example tweets about real information
Monday, 6 December 2010
37. The Full Study
•5 Months
• Hourly Queries
• 12 Terms (past/present/future tense)
• Collected 100 latest Queries/Authors/DateTime
• 800MB of Tweets
• Thats 2.4M unique tweets from 1.7M unique users
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
38. Analysis
- Grounded Theory
- Inductive Coding
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
39. Our
Taxonomy
in Progress
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
40. Our
Taxonomy
in Progress
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
41. Discover other new scenarios
The pattern for what?
Dimension 1
Dimension 2
Dimension 3
Dimension 4
Dimension 5
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
42. Discover other new scenarios
The pattern for what?
Dimension 1
Dimension 2
Dimension 3
Dimension 4
Dimension 5
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
43. Discover other new scenarios
Pattern for Casual-Leisure
Dimension 1
Dimension 2
Dimension 3
Dimension 4
Dimension 5
Max L. Wilson m.l.wilson@swansea.ac.uk
csmax@swan.ac.uk
Monday, 6 December 2010
44. D
behaviours documented so far.
4.1 Need-less browsing d
Casual Leisure Examples
Much like the desire to pass time at the television, we saw
many examples (some shown in Table 3) of people passing
a
time typically associated with the ‘browsing’ keyword. 5
h
1) ... I’m not even *doing* anything useful... just browsing
eBay aimlessly...
f
2) to do list today: browse the Internet until fasting break o
time.. S
3) ... just got done eating dinner and my family is watch-
ing the football. Rather browse on the laptop
i
4) I’m at the dolphin mall. Just browsing. b
a
Table 3: Example tweets where the browsing activ- d
ity is need-less. f
t
From the collected tweets it is clear that often the inform- s
ation-need in these situations are not only fuzzy, but typi- W
cally absent. The aim appears to be focused on the activity, t
where the measure of success would be in how much csmax@swan.ac.uk
Max L. Wilson they
Monday, 6 December 2010
45. curtail exploration when it is not appropriate.
4.2 Exploring for the experience
are we covering these?
Mostly related to the exploration of a novel physical space,
we saw many people exploring with family and friends. The
aim in these situations (see Table 5) is often not to find
specific places, but to spend time with family.
1) exploring the neighbourhood with my baby!
2) What a beautiful day to be outside playing and explor-
ing with the kids:)
3) Into the nineties and exploring dubstep [music] while
handling lots of small to-dos
Table 5: Example tweets where the experience out-
weighs the things found.
In these cases, the goal may be to investigate or learn
about the place, but the the focus of the activity is less
on the specific knowledge gained than on the experience it-
Max L. Wilson Another point of note is that in these situations csmax@swan.ac.uk
self. people
Monday, 6 December 2010
46. Back to Exploratory Search
•Unfamiliar Domain
•Unfamiliar Systems
•Unfamiliar information need
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
47. Back to Exploratory Search
TV
example
•Unfamiliar Domain
•Unfamiliar Systems
•Unfamiliar information need
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
48. Back to Exploratory Search
TV
example
•Unfamiliar Domain X
•Unfamiliar Systems
•Unfamiliar information need
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
49. Back to Exploratory Search
TV
example
•Unfamiliar Domain X
•Unfamiliar Systems X
•Unfamiliar information need
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
50. Back to Exploratory Search
TV
example
•Unfamiliar Domain X
•Unfamiliar Systems X
•Unfamiliar information need X
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
51. Back to Exploratory Search
TV eBay
example example
•Unfamiliar Domain X
•Unfamiliar Systems X
•Unfamiliar information need X
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
52. Back to Exploratory Search
TV eBay
example example
•Unfamiliar Domain X X
•Unfamiliar Systems X
•Unfamiliar information need X
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
53. Back to Exploratory Search
TV eBay
example example
•Unfamiliar Domain X X
•Unfamiliar Systems X X
•Unfamiliar information need X
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
54. Back to Exploratory Search
TV eBay
example example
•Unfamiliar Domain X X
•Unfamiliar Systems X X
•Unfamiliar information need X X
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
55. Casual-Leisure Search
(Definition v0.1)
• the information found is secondary to the experience
• success != finding something
• usually - the motivators are hedonistic
• an information need is often absent
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
56. Casual-Leisure Search - A New Model
In forthcoming book ‘New Directions in Information Behaviour’
Edited by Spink et al
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
57. Casual-Leisure Search - A New Model
In forthcoming book ‘New Directions in Information Behaviour’
Edited by Spink et al
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
58. Is this important?
• They are often lengthy, aimless, and very exploratory
• Technology is increasingly pervasive - casual-leisure
search is on the increase
• These searches are often linked to health and well-being
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
59. Is it important?
• It impacts the way we might evaluate exploratory search
• It impacts the way we might measure success
• We will struggle to design good exploratory
systems if we focus on building knowledge and forget these
casual search scenarios
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
60. • now think about the design of amazon
• now think about the design of ebay...
• now think about the design of wikipedia...
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
61. • now think about the design of amazon
• now think about the design of ebay...
• now think about the design of wikipedia...
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
62. Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
63. Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
64. On-going Work
• Pilot studies
• Comparison of leisure and work queries in wikipedia
• Analysis of 2-days self-directed user logs
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010
65. Questions
Max L. Wilson csmax@swan.ac.uk
Monday, 6 December 2010