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More restaurants, better offers, only on Facebook




                       The getta!TableTM
                       Instruction Guide




Tuesday, June 12, 12
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Welcome	
  to	
  ge*a!Table™

          •	
  How	
  Our	
  So5ware	
  Fits	
  Your	
  Needs.................	
  3	
  
          •	
  Get	
  Started	
  Right	
  Away...................................	
  4
          •	
  The	
  Complete	
  Toolkit	
  SoluGon........................	
  6
          •	
  One-­‐Step	
  RedempGon	
  Engine........................	
  11
          •	
  Return	
  on	
  Investment	
  (ROI)...........................	
  12
          • Using	
  Facebook	
  and	
  Twi*er........................ 13

Tuesday, June 12, 12
How	
  our	
  So5ware	
  Fits	
  Your	
  Needs
                                              •	
  Easy-­‐to-­‐use	
  admin	
  dashboard	
  to	
  
                                                   carefully	
  manage	
  and	
  track	
  all	
  
                                                   your	
  offers.

                                              •	
  One-­‐step	
  redempGon	
  system	
  that	
  
                                                   eliminates	
  the	
  potenGal	
  for	
  
                                                   voucher	
  abuse.	
  

                                              •	
  Directly	
  connects	
  the	
  point	
  of	
  sale	
  
                                                     on	
  Facebook	
  to	
  your	
  merchant	
  
                                                     account	
  with	
  no	
  transacGon	
  fees.	
  

                                              •	
  Offers	
  stored-­‐value	
  cards	
  such	
  as	
  
                                                    e-­‐Gi5	
  Cards	
  directly	
  on	
  your	
  
                                                    Facebook	
  Page.	
  

                                              •	
  Acquires	
  valuable	
  data	
  such	
  as	
  
                                                     consumer	
  email	
  addresses.	
  	
  


Tuesday, June 12, 12
Get	
  Started	
  Right	
  Away	
  
                                           	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  1.	
  Quick	
  and	
  Easy	
  InstallaGon
                                           1.	
  	
  Have	
  ready	
  an	
  exisGng	
  Facebook	
  merchant	
  page	
  
                                                   where	
  you	
  want	
  the	
  applicaGon	
  installed	
  or	
  create	
  
                            Connect with           your	
  own	
  page:	
  h*ps://www.facebook.com/pages/
                            Facebook               create.php	
  
                                           2.	
  	
  Sign-­‐up	
  for	
  the	
  right	
  plan	
  for	
  your	
  restaurant	
  here:	
  
                                                   h*p://www.ge*atable.com/gtbox-­‐plans/
                                           3.	
  	
  A5er	
  signing	
  up,	
  login	
  to	
  the	
  admin	
  dashboard.	
  Once	
  
                                                   in	
  the	
  dashboard,	
  the	
  picture	
  on	
  the	
  le5	
  will	
  appear	
  
                                                   on	
  the	
  screen.	
  
                                           4.	
  	
  Make	
  sure	
  that	
  you	
  are	
  logged	
  into	
  the	
  account	
  that	
  
                                                   has	
  Facebook	
  admin	
  access	
  to	
  your	
  merchant	
  page	
  
                                                   and	
  then	
  click	
  on	
  the	
  blue	
  “Connect	
  with	
  Facebook”	
  
                                                   bu*on
                                           5.	
  Click	
  on	
  the	
  dropdown	
  menu	
  to	
  select	
  the	
  Facebook	
  
                                                   page	
  where	
  you	
  would	
  like	
  the	
  applicaGon	
  
                                                   downloaded.	
  
                                           6.	
  	
  Name	
  the	
  tab,	
  e.g.	
  Daily	
  Specials,	
  Daily	
  Offers,	
  etc.
                                           7.	
  	
  Click	
  the	
  green	
  “Add	
  Tab”	
  bu*on	
  at	
  the	
  bo*om	
  le5	
  of	
  
                                                       the	
  screen	
  and	
  you	
  are	
  almost	
  ready	
  to	
  create	
  and	
  
                                                       publish	
  your	
  offers!




Tuesday, June 12, 12
Get	
  Started	
  Right	
  Away

         	
  	
  2.	
  Restaurant	
  InformaGon	
                                 Restaurant Info Tab

    1.    A*er	
  installa3on,	
  select	
  the	
  restaurant	
  
          info	
  tab	
  pictured	
  on	
  the	
  le*.	
  

    2.    Fill	
  out	
  your	
  restaurant	
  name	
  and	
  choose	
  
          your	
  restaurant	
  logo	
  image.

    3.    Click	
  on	
  the	
  first	
  black	
  tab	
  marked	
  
          “restaurant	
  details,”	
  then	
  fill	
  out	
  basic	
  
          details	
  about	
  your	
  restaurant	
  such	
  as	
  
          address,	
  phone	
  number,	
  hours,	
  etc.	
  
          Include	
  a	
  brief	
  descrip3on	
  at	
  the	
  top	
  right.	
  
                                                                                     Restaurant Details Tab
    4.    Hit	
  the	
  green	
  “Save	
  SeJngs”	
  buKon	
  at	
  the	
  
          boKom	
  right	
  corner	
  and	
  you	
  are	
  now	
  
          ready	
  to	
  cra*	
  your	
  own	
  customized	
  offers,	
  
          coupons,	
  and	
  stored	
  value	
  cards!	
  




Tuesday, June 12, 12
The	
  Complete	
  Toolkit	
  Solution

                   Sell	
  E-­‐Cards	
  to	
  Your	
  Fans!
                                         Ø Sell	
  	
  e-­‐Cards,	
  including	
  e-­‐Gift	
  Cards,	
  
                                              directly	
  from	
  your	
  Facebook	
  page.
                                         Ø Point	
  consumers	
  from	
  your	
  website	
  or	
  
                                              from	
  your	
  restaurant	
  to	
  your	
  
                                              Facebook	
  page	
  to	
  buy	
  their	
  e-­‐Card	
  
                                              including	
  e-­‐Gift	
  Cards.
                                         Ø Acquire	
  fans	
  and	
  capture	
  emails	
  while	
  
                                              selling	
  e-­‐Cards.	
  
                                         Ø No	
  transaction	
  charges	
  or	
  hidden	
  fees.




Tuesday, June 12, 12
The	
  Complete	
  Toolkit	
  Solution

                   Gain Fans with Coupons!
                               Ø Coupons	
  for	
  free	
  items	
  such	
  as	
  dessert,	
  
                                    2-­‐1	
  entrees,	
  or	
  free	
  drink.
                               Ø Allows	
  for	
  rapid	
  fan	
  acquisition	
  and	
  are	
  
                                    the	
  main	
  mechanism	
  through	
  which	
  
                                    restaurant	
  offers	
  go	
  viral.	
  
                               Ø Free	
  items	
  on	
  coupons	
  often	
  generate	
  
                                    more	
  traffic	
  than	
  equivalent	
  discounts.
                               Ø Coupons	
  drive	
  website	
  and	
  Facebook	
  
                                    views	
  and	
  likes.	
  
                               Ø Capture	
  fans	
  and	
  emails.




Tuesday, June 12, 12
The	
  Complete	
  Toolkit	
  Solution

           Promote Special Events & Offers!
                              Ø Compose	
  exclusive	
  offers	
  that	
  you	
  can	
  
                                   schedule	
  in	
  advance.
                              Ø Presell	
  seats	
  for	
  special	
  events	
  and	
  
                                   occasions.	
  
                              Ø Post	
  promotional	
  deals	
  that	
  require	
  fan	
  
                                   likes	
  or	
  other	
  fan	
  activation	
  experiences.	
  
                              Ø Offer	
  deals	
  on	
  food	
  items	
  for	
  which	
  you	
  
                                   completely	
  manage	
  quantity,	
  valid	
  dates,	
  
                                   and	
  discount	
  amounts.	
  




Tuesday, June 12, 12
The	
  Complete	
  Toolkit	
  SoluGon	
  


                               Connect with
         Offer                 Facebook                             Make keywords
    Description:                                                        stand out:
    Create a strong                                                Emphasize keywords
     call-to-action                                               that you want to make
    and explain the                                                  stand out such as
     offer. Keep it                                                       “OFF”.
    succinct. 60-90
      Characters.


                                                                 Be transparent
           Image:                                              about restrictions:
          Choose a                                              Do not overload the
      compelling image.                                       offer with conditions. Set
          Photos of                                            a reasonable expiration
      attractive people                                                  date.
      and delicious food
          work best.




Tuesday, June 12, 12
The	
  Complete	
  Toolkit	
  SoluGon
   The User Experience:
   1.   Customers select the green
        “buy it” button and receive a
        dropdown menu that looks
        like the picture on the left
        without leaving the page.

   2.   Customers fill out the form
        shown on the right and can
        choose to put in email
        addresses of a friend if it’s a
        gift.

   3.   Users receive an email
        containing the voucher
        information which they print
        out or show on a mobile
        phone to your restaurant.

   4.   Customers receive the offer
        provided that the staff is
        trained about the promotion.




Tuesday, June 12, 12
One-­‐Step	
  RedempGon	
  Engine




                            1. Enter the voucher code, voucher
                            value, check total, and date
                            redeemed.
                                                            3. Track redeemed
                                                            offers.
                            2. Click the redeem
                            button to redeem the
                            voucher




Tuesday, June 12, 12
Return	
  on	
  Investment
          Pays for itself with just 4 offers sold/month!
     Cost of the getta!Table Premium                      Conclusion:
     Plan: $99/month
                                                          The average profit on a deal with
                                                          a 20% off discount: $25 per sale.
     Assumptions:
     1)   Average meal ticket per person: $20.00          Complete Return on Investment: 4
     2)   Average discount off of Price: 20%              offers sold/month.
     3)   Average Incremental Profit Per full-priced
          meal (given empty seats): 70%
     4)   Average number of customers per                 .
          purchase: 2.5

                  Offers Sold/month                Extra Profits
                  5                                $125
                  10                               $250
                  15                               $375
                  20                               $500
                  25                               $625




Tuesday, June 12, 12
Using	
  Facebook	
  and	
  Twitter

       •   Use	
  vibrant,	
  engaging	
  photos	
  and	
  videos	
  to	
            •   Make	
  sure	
  you	
  have	
  a	
  TwiKer	
  account	
  and	
  
           promote	
  your	
  offers.	
  Photos	
  and	
  videos	
                        for	
  your	
  Restaurant.	
  
           have	
  been	
  shown	
  to	
  generate	
  2x	
  to	
  3x	
  more	
       •   Choose	
  the	
  people	
  you	
  follow	
  carefully.	
  
           engagement	
  than	
  pos3ng	
  links.	
                                      Think	
  about	
  the	
  demographic	
  of	
  fans	
  that	
  
       •   Post	
  about	
  your	
  e-­‐Gi*	
  Cards,	
  coupons,	
  and	
               would	
  be	
  interested	
  in	
  your	
  restaurant.	
  
           offers	
  on	
  your	
  wall	
  at	
  least	
  once	
  every	
             •   Target	
  followers	
  that	
  are	
  geographically	
  
           couple	
  of	
  days.	
  A	
  high	
  volume	
  of	
  users	
  will	
         nearby	
  to	
  your	
  restaurant.	
  One	
  way	
  to	
  do	
  
           see	
  your	
  page	
  via	
  news	
  feed,	
  thereby	
                      this	
  is	
  to	
  choose	
  advance	
  seJngs	
  near	
  the	
  
           promo3ng	
  your	
  offers	
  increases	
  the	
                               search	
  bar	
  and	
  filter	
  users	
  by	
  city.	
  
           visibility.	
  
                                                                                     •   Tweet	
  your	
  offers	
  at	
  least	
  once	
  a	
  day,	
  but	
  
       •   Customize	
  the	
  tab	
  image	
  and	
  name	
  to	
                       try	
  to	
  avoid	
  burnout	
  from	
  your	
  fans	
  by	
  
           something	
  that	
  is	
  both	
  appealing	
  and	
  easy-­‐                cycling	
  through	
  the	
  offers	
  that	
  you	
  choose	
  
           to-­‐understand	
  for	
  your	
  fans.	
                                     to	
  tweet	
  on	
  a	
  given	
  day.	
  
       •   Promote	
  your	
  Facebook	
  page	
  on	
  your	
                       •   Do	
  not	
  simply	
  using	
  twiKer	
  for	
  self-­‐
           website,	
  in	
  your	
  email	
  signature,	
  on	
  your	
                 promo3on.	
  Tweet	
  and	
  retweet	
  interes3ng	
  
           menus,	
  and	
  business	
  cards.	
                                         food	
  ar3cles.	
  Tweet	
  at	
  users	
  you	
  have	
  
                                                                                         geographically	
  targeted.	
  




Tuesday, June 12, 12
It’s	
  time	
  to	
  Sell!
     A*ract	
  new	
  customers                                                                 Customer	
  go	
  to	
  
                                                Create	
  a	
  network	
  on	
              restaurant	
  fan	
  page	
  for	
  
             Increase	
  your	
               customers	
  to	
  build	
  loyalty               every	
  purchase
           Facebook	
  Fan	
  Base                         ExponenGal	
  visibility	
  with	
            Drive	
  website	
  traffic
                Rigorous	
  ongoing	
  social	
                 friends	
  of	
  fans
                      networking




          ge*a!Table	
  doesn’t	
  just	
  sell	
  deals	
  –	
  it	
  drives	
  customer	
  engagement	
  and	
  loyalty.


Tuesday, June 12, 12
More restaurants, better offers, only on Facebook




                                    For any questions/concerns
                                    email: Jason@gettatable.com

                                    http://www.gettatable.com/gtbox-
                                    plans/

                                    Like us on Facebook!




Tuesday, June 12, 12

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Complete Toolkit for Restaurant Offers

  • 1. More restaurants, better offers, only on Facebook The getta!TableTM Instruction Guide Tuesday, June 12, 12
  • 2.                                  Welcome  to  ge*a!Table™ •  How  Our  So5ware  Fits  Your  Needs.................  3   •  Get  Started  Right  Away...................................  4 •  The  Complete  Toolkit  SoluGon........................  6 •  One-­‐Step  RedempGon  Engine........................  11 •  Return  on  Investment  (ROI)...........................  12 • Using  Facebook  and  Twi*er........................ 13 Tuesday, June 12, 12
  • 3. How  our  So5ware  Fits  Your  Needs •  Easy-­‐to-­‐use  admin  dashboard  to   carefully  manage  and  track  all   your  offers. •  One-­‐step  redempGon  system  that   eliminates  the  potenGal  for   voucher  abuse.   •  Directly  connects  the  point  of  sale   on  Facebook  to  your  merchant   account  with  no  transacGon  fees.   •  Offers  stored-­‐value  cards  such  as   e-­‐Gi5  Cards  directly  on  your   Facebook  Page.   •  Acquires  valuable  data  such  as   consumer  email  addresses.     Tuesday, June 12, 12
  • 4. Get  Started  Right  Away                        1.  Quick  and  Easy  InstallaGon 1.    Have  ready  an  exisGng  Facebook  merchant  page   where  you  want  the  applicaGon  installed  or  create   Connect with your  own  page:  h*ps://www.facebook.com/pages/ Facebook create.php   2.    Sign-­‐up  for  the  right  plan  for  your  restaurant  here:   h*p://www.ge*atable.com/gtbox-­‐plans/ 3.    A5er  signing  up,  login  to  the  admin  dashboard.  Once   in  the  dashboard,  the  picture  on  the  le5  will  appear   on  the  screen.   4.    Make  sure  that  you  are  logged  into  the  account  that   has  Facebook  admin  access  to  your  merchant  page   and  then  click  on  the  blue  “Connect  with  Facebook”   bu*on 5.  Click  on  the  dropdown  menu  to  select  the  Facebook   page  where  you  would  like  the  applicaGon   downloaded.   6.    Name  the  tab,  e.g.  Daily  Specials,  Daily  Offers,  etc. 7.    Click  the  green  “Add  Tab”  bu*on  at  the  bo*om  le5  of   the  screen  and  you  are  almost  ready  to  create  and   publish  your  offers! Tuesday, June 12, 12
  • 5. Get  Started  Right  Away    2.  Restaurant  InformaGon   Restaurant Info Tab 1. A*er  installa3on,  select  the  restaurant   info  tab  pictured  on  the  le*.   2. Fill  out  your  restaurant  name  and  choose   your  restaurant  logo  image. 3. Click  on  the  first  black  tab  marked   “restaurant  details,”  then  fill  out  basic   details  about  your  restaurant  such  as   address,  phone  number,  hours,  etc.   Include  a  brief  descrip3on  at  the  top  right.   Restaurant Details Tab 4. Hit  the  green  “Save  SeJngs”  buKon  at  the   boKom  right  corner  and  you  are  now   ready  to  cra*  your  own  customized  offers,   coupons,  and  stored  value  cards!   Tuesday, June 12, 12
  • 6. The  Complete  Toolkit  Solution Sell  E-­‐Cards  to  Your  Fans! Ø Sell    e-­‐Cards,  including  e-­‐Gift  Cards,   directly  from  your  Facebook  page. Ø Point  consumers  from  your  website  or   from  your  restaurant  to  your   Facebook  page  to  buy  their  e-­‐Card   including  e-­‐Gift  Cards. Ø Acquire  fans  and  capture  emails  while   selling  e-­‐Cards.   Ø No  transaction  charges  or  hidden  fees. Tuesday, June 12, 12
  • 7. The  Complete  Toolkit  Solution Gain Fans with Coupons! Ø Coupons  for  free  items  such  as  dessert,   2-­‐1  entrees,  or  free  drink. Ø Allows  for  rapid  fan  acquisition  and  are   the  main  mechanism  through  which   restaurant  offers  go  viral.   Ø Free  items  on  coupons  often  generate   more  traffic  than  equivalent  discounts. Ø Coupons  drive  website  and  Facebook   views  and  likes.   Ø Capture  fans  and  emails. Tuesday, June 12, 12
  • 8. The  Complete  Toolkit  Solution Promote Special Events & Offers! Ø Compose  exclusive  offers  that  you  can   schedule  in  advance. Ø Presell  seats  for  special  events  and   occasions.   Ø Post  promotional  deals  that  require  fan   likes  or  other  fan  activation  experiences.   Ø Offer  deals  on  food  items  for  which  you   completely  manage  quantity,  valid  dates,   and  discount  amounts.   Tuesday, June 12, 12
  • 9. The  Complete  Toolkit  SoluGon   Connect with Offer Facebook Make keywords Description: stand out: Create a strong Emphasize keywords call-to-action that you want to make and explain the stand out such as offer. Keep it “OFF”. succinct. 60-90 Characters. Be transparent Image: about restrictions: Choose a Do not overload the compelling image. offer with conditions. Set Photos of a reasonable expiration attractive people date. and delicious food work best. Tuesday, June 12, 12
  • 10. The  Complete  Toolkit  SoluGon The User Experience: 1. Customers select the green “buy it” button and receive a dropdown menu that looks like the picture on the left without leaving the page. 2. Customers fill out the form shown on the right and can choose to put in email addresses of a friend if it’s a gift. 3. Users receive an email containing the voucher information which they print out or show on a mobile phone to your restaurant. 4. Customers receive the offer provided that the staff is trained about the promotion. Tuesday, June 12, 12
  • 11. One-­‐Step  RedempGon  Engine 1. Enter the voucher code, voucher value, check total, and date redeemed. 3. Track redeemed offers. 2. Click the redeem button to redeem the voucher Tuesday, June 12, 12
  • 12. Return  on  Investment Pays for itself with just 4 offers sold/month! Cost of the getta!Table Premium Conclusion: Plan: $99/month The average profit on a deal with a 20% off discount: $25 per sale. Assumptions: 1) Average meal ticket per person: $20.00 Complete Return on Investment: 4 2) Average discount off of Price: 20% offers sold/month. 3) Average Incremental Profit Per full-priced meal (given empty seats): 70% 4) Average number of customers per . purchase: 2.5 Offers Sold/month Extra Profits 5 $125 10 $250 15 $375 20 $500 25 $625 Tuesday, June 12, 12
  • 13. Using  Facebook  and  Twitter • Use  vibrant,  engaging  photos  and  videos  to   • Make  sure  you  have  a  TwiKer  account  and   promote  your  offers.  Photos  and  videos   for  your  Restaurant.   have  been  shown  to  generate  2x  to  3x  more   • Choose  the  people  you  follow  carefully.   engagement  than  pos3ng  links.   Think  about  the  demographic  of  fans  that   • Post  about  your  e-­‐Gi*  Cards,  coupons,  and   would  be  interested  in  your  restaurant.   offers  on  your  wall  at  least  once  every   • Target  followers  that  are  geographically   couple  of  days.  A  high  volume  of  users  will   nearby  to  your  restaurant.  One  way  to  do   see  your  page  via  news  feed,  thereby   this  is  to  choose  advance  seJngs  near  the   promo3ng  your  offers  increases  the   search  bar  and  filter  users  by  city.   visibility.   • Tweet  your  offers  at  least  once  a  day,  but   • Customize  the  tab  image  and  name  to   try  to  avoid  burnout  from  your  fans  by   something  that  is  both  appealing  and  easy-­‐ cycling  through  the  offers  that  you  choose   to-­‐understand  for  your  fans.   to  tweet  on  a  given  day.   • Promote  your  Facebook  page  on  your   • Do  not  simply  using  twiKer  for  self-­‐ website,  in  your  email  signature,  on  your   promo3on.  Tweet  and  retweet  interes3ng   menus,  and  business  cards.   food  ar3cles.  Tweet  at  users  you  have   geographically  targeted.   Tuesday, June 12, 12
  • 14. It’s  time  to  Sell! A*ract  new  customers Customer  go  to   Create  a  network  on   restaurant  fan  page  for   Increase  your   customers  to  build  loyalty every  purchase Facebook  Fan  Base ExponenGal  visibility  with   Drive  website  traffic Rigorous  ongoing  social   friends  of  fans networking ge*a!Table  doesn’t  just  sell  deals  –  it  drives  customer  engagement  and  loyalty. Tuesday, June 12, 12
  • 15. More restaurants, better offers, only on Facebook For any questions/concerns email: Jason@gettatable.com http://www.gettatable.com/gtbox- plans/ Like us on Facebook! Tuesday, June 12, 12