Connectivity is a necessity for electric vehicles. Customers not only expect it, they demand it.

1. Connected Electric Vehicles
Keizai Society
March 18, 2014

2. LEAF Owners Association

3. Motivation - Performance

4. Motivation - Safety

5. Motivation – Usage Data

6. Telematics Benefits
• Remote diagnostics and failure prevention
• Better performance and owner satisfaction
• Usage data leads to design improvements
• Vehicle data is more accurate than surveys
• Gamification of the driving experience
• Benefits and ROI justify connectivity costs

7. Usage Data Examples

8. Usage Data Examples

9. Usage Data – Battery Charge

10. Usage Data – Vehicle Speed

11. Usage Data – Distance Driven

12. Problems and Issues
• Data connection often slow or unreliable
• Remote servers and significant latency
• Accumulated data incomplete in most cases
• Data security and privacy concerns
• Unclear regulatory situation in most locales

13. Customer Expectations

14. Reality

15. Thank you!