Research roundup business continuity management and it disaster recovery management 2 q12

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This research note is restricted to the personal use of Aristotle Castro (accastro@gwu.edu).

Research Roundup: Business Continuity
Management and IT Disaster Recovery
Management, 2Q12
30 August 2012 | ID:G00237631

Roberta J. Witty

Business continuity management and IT disaster recovery management are cross-
disciplinary topics that must be addressed by managers in multiple corporate roles.
Gartner's research Roundup provides business and IT leaders with guidance to keep up
with the important BCM practices and latest trends.

Analysis

In this climate of almost unprecedented uncertainty and risk, business and IT leaders, and
many other enterprise stakeholders, have urgent questions — reflected in Gartner client
inquiries — about these crucial practices and the tools, technologies and processes that
enable them. Gartner has a comprehensive body of research into business continuity
management (BCM) and IT disaster recovery management (IT DRM), offering strategic
insight, as well as tactical guidance, in virtually every area of these fields. The research is
designed to enable enterprises of every size, type and industry to ensure true business
resiliency during and after even the most traumatic crisis.

This Roundup — an update from "Research Roundup: Business Continuity Management
and IT Disaster Recovery Management, 4Q11" — provides a guide to all of our research
from the past several years, including the most recent, important and foundational
research on BCM and IT DRM, including reports regarding special events such as the 2012
Gartner Security and Risk Management Survey, the March 2011 Japan
earthquake/tsunami, the 2009 bushfire in Australia, Case Studies, Cool Vendors reports,
Hype Cycles, Magic Quadrants, MarketScopes, Predicts reports and Toolkits. Use the advice
to select, implement, improve, mature and optimize your BCM and IT DRM programs and
solutions (see Note 1 and Note 2).

To make the research easy to find, we continue to modify the organization of the Roundup
reports. In this 2Q12 Roundup, we organized and numbered the research into eight
categories:

BCM foundational research
Gartner-branded research such as Cool Vendors, Hype Cycles, Magic Quadrants and
MarketScopes, Predicts, survey reports, and SWOT (strength, weakness,
opportunity and threat) analyses (we only report the past three years, because
branded research is typically more time-specific than other research)
BCM
Event-based research (the 2011 Fukushima earthquake/tsunami, 2009 Australian
bushfire, Hurricane Katrina and all pandemic planning research)
IT DRM

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National protection
Supply chain availability
Vertical industries, and small and midsize businesses (SMBs)

There is some duplication of research references because a piece of research may apply to
more than one subcategory. We have tried to minimize the duplication, but we also want
to ensure that the research is easily found by our clients.

1 BCM Foundational Research
1.1 Read First
"Agenda for Security and Risk Management, 2012"

"Business Continuity Management Defined, 2008"

"Toolkit: 2011 BCM Program Overview, Key Issue 1; How Has the Role of the Business
Continuity Manager Evolved During the Past 20 Years?"

"Toolkit: 2011 BCM Program Overview, Key Issue 2; How Can Businesses Build Resilience
Into Their Structures and Operations?"

"Toolkit: 2011 BCM Program Overview, Key Issue 3; How Can Organizations Mature Their
BCM Programs?"
1.2 Essential Research
"Business Continuity Management Key Initiative Overview"

"Applying Lessons Learned From Catastrophic Events in the Decade Since 9/11 to Improve
Your BCM Program"

"Avoid the Grim Reaper Syndrome: Integrate Recovery and Resilience Into the Project Life
Cycle"

"Design Coordination and the Service Design Package"

"Designing IT Services for Operations"

"Best Practices for Conducting a Business Impact Analysis"

"Toolkit: Recovery Plan Template"

"Toolkit: RFP for IT Disaster Recovery and Work Area Recovery Services, 2010"

"A New Approach: Obtain Business Ownership and Investment Commitment for Business
Continuity and Resilience Management Through Key Performance and Risk Indicator
Mapping"

"ITScore for Business Continuity Management, 2012"

"ITScore for Business Continuity Management: Results Through January 2012 Show
Midlevel BCM Program Maturity"

"Toolkit: Assessing the Effectiveness of Recovery Plans Following a Disaster"

"Activity Cycle Overview: Business Continuity Manager Role, 2010 to 2011"

"Business Continuity Management Governance Defined, 2010"

2 Gartner-Branded Research
2.1 Cool Vendors
"Cool Vendors in Business Continuity Management and IT Disaster Recovery Management,
2012"

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"Cool Vendors in Storage Technologies, 2012"

"Cool Vendors in People-Centered Computing, 2011"

"Cool Vendors in Storage Technologies, 2011"

"Cool Vendors in Risk Management and Compliance, 2010"
2.2 Hype Cycles
"Hype Cycle for Business Continuity Management and Disaster Recovery Management,
2012"

"Hype Cycle for Storage Technologies, 2012"

"Hype Cycle for Business Continuity Management and IT Disaster Recovery Management,
2011"

"Hype Cycle for Real-Time Infrastructure, 2011"


"Hype Cycle for Business Continuity Management and IT Disaster Recovery Management,
2010"

"Hype Cycle for Governance, Risk and Compliance Technologies, 2010"

"Hype Cycle for Real-Time Infrastructure, 2010"

"Hype Cycle for Regulations and Related Standards, 2010"

"Hype Cycle for Networking and Communications, 2010"


"Hype Cycle for Virtualization, 2010"
2.3 Magic Quadrants/MarketScopes
"Magic Quadrant for Enterprise Backup/Recovery Software"

"Magic Quadrant for U.S. Emergency/Mass Notification Services"

"Magic Quadrant for WAN Optimization Controllers"

"Magic Quadrant for Enterprise Disk-Based Backup/Recovery"

"MarketScope for Business Continuity Management Planning Software"
2.4 Predicts
"Predicts 2012: Business Continuity Management Maturity Takes Two Steps Forward and
One Step Back Due to Technology and Cultural Changes"

"Predicts 2012: Supply Chain Predictions: Talent, Risk and Analytics Dominate"

"Predicts 2011: Program Management Mistakes Will Sink Your BCM Boat"

"Gartner's Top Predictions for IT Organizations and Users, 2011 and Beyond: IT's Growing
Transparency"

"Predicts 2011: Cloud Computing Is Still at the Peak of Inflated Expectations"

"Predicts 2011: Improved Recoverability May Be on the Horizon, but Significant Challenges
Remain"

"Predicts 2011: Storage, a Thicket of Digital Life in Evolving Internet and Entwining
Storage Landscapes"

"Predicts 2010: The Role of Business Continuity Management Continues to Expand and

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Extend"

"Predicts 2010: New IT Disaster Recovery Technologies Are Emerging, but Most Are in the
Early Stages"
2.5 Security and Risk Survey Reports
"Survey Analysis: 2011 Data Center Conference, Backup Driven by Virtual Machine
Recovery, Varying Deduplication Strategies and Shortened Retention Policies"

"Survey Analysis: BCM Methodology Adoption and Organization Certification, 2012"

"Survey Analysis: BCM Program Responsibility, 2012"

"Survey Analysis: BCM Program Posture, 2012"

"Survey Analysis: IT Disaster Recovery Management Spending and Testing Activities
Expand in 2012"
2.5 SWOTS
"SWOT: Hitachi Data Systems, Data Center Business, Worldwide"

"SWOT: NetApp, Worldwide"

3 BCM
BCM research is focused on the trends and best practices for maturing the overall
program, including governance and program management, ensuring that the right
components and processes are addressed in the program, plan development and
management, leveraging software to assist in the maturing of the program, and so forth.
3.1 BCM Consultancies
"Toolkit: RFP for Business Continuity Management and IT Disaster Recovery Management
Consulting Services"

"BCM Consultancy Survey, 2011"

"Executive Summary: BCM Consultancy Survey, 2011"
3.2 BCM Governance
"Business Continuity Management Governance Defined, 2010"

"Toolkit: Business Continuity Management Charter Best Practices and Template"

"Toolkit: Business Continuity Management Program Policy Template"

"Toolkit: BCM Governance and Implementation Responsibility Decision Matrix, 2010"
3.3 BCM Program Certification
"Case Study: ETS Shares Best Practices for BS 25999-2 Business Continuity Management
Certification"
3.4 BCM Program Management
"Agenda for Security and Risk Management, 2012"

"New ISO BCM Standard Places Executive Governance Front and Center"

"Applying Lessons Learned From Catastrophic Events in the Decade Since 9/11 to Improve
Your BCM Program"

"Key Issues for Security and Risk Management, 2011"

"SAS 70 Is Not Proof of Security, Continuity or Privacy Compliance"

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"Case Study: Euroclear Bank Applies Business Continuity Management Practices to
Financial Crises"

"Activity Cycle Overview: Business Continuity Manager Role, 2010 to 2011"

"Q&A: How Much Does an Hour of Downtime Cost?"

"2009 Data Center Conference Polling Results: BCM Organization Certification and Business
Process Integration"

"Key Issues for Risk and Security Roles, 2010"

"Best Practices for Aligning Recovery and Business-as-Usual Access Requirements"

"DRI and NFPA Announce New BCM Auditor Certifications"

"Legal Issues in Business Continuity Management: Introductory Questions"

"Legal Issues in Business Continuity Management: Advanced Questions"

"Highlights From the Gartner Business Continuity Management Summit, 2009"

"Top-Five Issues and Research Agenda, 2008: The Business Continuity Manager"

"Findings: IT Disaster Recovery Can Upsell Business Continuity Management"

"Gartner for IT Leaders Overview: The Business Continuity Manager"

"Toolkit: Job Description for Business Continuity Manager"

"Use Good Business Continuity Management to Prepare for a Disaster"

"Client Issues for Business Continuity Management"

"The Importance of Partnerships in Disaster Preparedness"

"Making the Enterprise More Disaster-Proof"

"Aftermath: Business Continuity Planning"

"Year 2000 Aftermath: Too Much Contingency Planning?"

"Business Continuity: Changing Market Dynamics"
3.5 BCM Program Maturity
"ITScore for Business Continuity Management, 2012"

"ITScore for Business Continuity Management: Results Through January 2012 Show
Midlevel BCM Program Maturity"
3.6 Business Case of BCM
"Improve Business Decision Making With Risk-Adjusted Value Management: Creating
Risk-Adjusted Key Performance Indicators"

"The Gartner Business Risk Model: A Framework for Integrating Risk and Performance"

"A New Approach: Obtain Business Ownership and Investment Commitment for Business
Continuity and Resilience Management Through Key Performance and Risk Indicator
Mapping"

"The CIO Challenge: Transforming Adversity Into Advantage"

"Enlightening the CEO on Business Continuity Management"

"Toolkit: How to Get Senior Management to Support Business Continuity"
3.7 Business Impact Analysis

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"Building a Business Impact Analysis: The Keystone to Effective Business Continuity
Planning"

"Best Practices for Conducting a Business Impact Analysis"
3.8 Cost Optimization/Economic Crisis
"How the Business Continuity Management Professional Can Survive the Worldwide
Economic Crisis"

"Cost-Cutting IT: Should You Cut Back Your Disaster Recovery Exercise Spending?"

"Case Study: Cutting IT Costs Can Go Too Far"

"Best Practices in Information Security Before, During and After Employee Downsizing"

"U.S. Data Center Conference Focuses on How to Do More With Less"

"Backup and Recovery Optimization and Cost Avoidance"

"Cost Cutting Disaster Recovery in 2008"
3.9 Crisis/Incident Management
"Crisis/Incident Management Defined, 2012"

"Introduction to Virtual Data Rooms"

"Sahana: Humanitarian Disaster Management and Collaboration System"

"From 'Drill, Baby, Drill' to 'Spill, Baby, Spill': Reinventing Risk and Passing the Billion-
Dollar, Environmental Damage Threshold"

"Shepherd Partners: The Keys to Crisis Management: Liquidity, Perception of the
Enterprise in the Marketplace and Effective Leadership"

"Toolkit: Requirements for Crisis Command and Emergency Operations Centers"
3.10 Emergency/Mass Notification
"Best Practices: EMNS Implementation Advice"

"Market Analysis in Depth: EMNS Magic Quadrant"

"Magic Quadrant for U.S. Emergency/Mass Notification Services"

"The Emergency or Mass Notification Service Market: Now and for the Next Five Years"

"Toolkit: Emergency and Mass Notification RFP Template, 2011"

"Spam Filters Could Cripple Your Emergency Notification System"

"Choosing Trusted Portals for Secure External Collaboration"

"Key Issues for Unified Communications, 2009"

"New York Projects Show Critical Need for Unified Emergency Management"

"Q&A: How Universities Can Notify Students of a Crisis"

"Automated Emergency Notification Will Speed Disaster Recovery"
3.11 Plan Management and Exercising
"Improve Your IT Disaster Recovery Plan, and Your Ability to Recover From Disaster"

"Best Practices for Planning and Managing Disaster Recovery Testing"

"Simulated Earthquakes Explore Arkansas' IT Readiness"

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"Toolkit: Recovery Plan Template"

"Toolkit: BCMP RFP Template"

"Ten Best Practices for Creating and Maintaining Effective Business Continuity Management
Plans"

"A Mid-Atlantic Health Plan Organization Creates and Maintains Viable BCM Plans Through
Automation"

"Q&A for Business Continuity Management: Best Practices for Plan Management"

"How to Understand and Select Business Continuity Management Software"

"Automate Recovery Planning With Business Continuity Planning Tools"

"SunGard's Strohl Acquisition May Benefit Competitors More"

"Toolkit: Best Practices for a Successful Tabletop Recovery Test"
3.12 Risk Assessment
"A Use-Case Approach to Developing an Information Security Risk Assessment Strategy"

"Toolkit: Policy for IT Risk Management"

"15 Common IT Risk Management Pitfalls"

"Location Matters: A Model for Assessing Information Risk"

"Assessing Risks Using Gartner Risk Assessment Methodology"
3.13 Social Media
"The Do's and Don'ts of Using Social Media in Business Continuity Management"

"Ignorance Is Not Bliss When It Comes to Social Media Monitoring"
3.14 Telework
"Out of the Ashes: Business Continuity Management Lessons From Iceland's Volcanic
Eruption"

"Make Telework a Feature in Your BCM Program"

"Telework Failure Scenarios"

"Keep Telework Off the Cost-Cutting Chopping Block"

"User Survey Analysis: Remote Worker Communications Applications and Services,
Worldwide, 2008"

"User Survey Analysis: Remote Worker Investment Variations, Worldwide, 2008"

"Gartner's Telework Action Plan Is Key to Successful Implementations"

"Findings: The U.S. GSA Is a Telework Success Story"

"Telecommuting in Wartime: Draft a Remote-Access Program"

"Rethink Work-at-Home Strategies for Pandemic Preparedness: Internet Bandwidth Supply
Won't Meet Demand"

"Critical Questions to Ask Network Service Providers About Rapid Remote-Access VPN
Scalability"
3.15 Workforce Resilience
"Toolkit: Update Your Human Resources Policies for BCM Considerations"

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"Workforce Continuity: Best Practices for Workforce Management"

"Workforce Continuity Defined"

"Personal Preparedness Enhances Corporate Recovery"

"London Bombings Confirm Need for People-Based Continuity Plans"

"Safeguarding the Workforce in Uncertain Times"

"Protecting People, Knowledge, Work: Are You Prepared?"

4 Event-Based Research
Event-based research is focused on specific disaster events that occurred or on specific
types of events, such as pandemics.
4.1 2011 Japan Earthquake/Tsunami
4.1.1 BCM/Supply Chain Management

"Biogen Idec's Response to the 2011 Japan Disaster Results in Stronger Operational
Resilience and Deeper Cultural Bonds"

"Best Practices for IT Organizations in Response to the 'Rolling Blackouts' Caused by the
Japanese Earthquake and Tsunami"

"Japan Disaster Shows the Importance of 'Open' Crisis Management Tools"

"Japan Earthquake and Tsunami Reaffirm the Need for Sensors"

"Five Key Supply Chain Actions to Take When Disaster Strikes"

"How Are Supply Chains Responding to the Ongoing Crisis in Japan?"

"Best Practices for Recovering Critical Data From Damaged Hard Drives and Other Physical
Media"

"Management Update: Top 10 Business Trends Impacting the Utility Industry in 2011"

"How to Manage the Sustainability Impact Triggered by the Japanese Energy Crisis"

"Toolkit: Assessing the Effectiveness of Recovery Plans Following a Disaster"

"Remote/Teleworking Practices Offer Opportunities to Help Japanese Businesses Recover
From Disaster"

"Best Practices for Making Insurance Claims Following the Japan Earthquake and Tsunami"
4.1.2 IT Market Impact

"Disasters in Japan Raise Significant New Risks to Worldwide Enterprise IT Spending
Growth Across the Global 'Goods Value Chain' Through 2011"

"The Gartner Scenario for ICT in Japan: Routes to the Market"

"Market Trends: Semiconductor Inventory Aids Industry Recovery From Japan's Disaster"

"Impact of the March 2011 Disaster on Japan's ICT Market"

"The Impact of Japan's Crisis on Enterprise PC and Notebook Hardware Acquisitions"

"State of the Semiconductor Industry in the Aftermath of the Crisis in Japan"

"Silicon Supply Concerns Following Japan Disasters Will Continue Into 2012"

"Electronic Supply Chains Must Prepare for Possible Extended Shortage of BT Resin"

"Market Insight: How Japan's Earthquake May Influence the Telecom Industry Worldwide"

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"Impact of Japan Earthquake on IT Services Market"

"Japan Earthquake Will Cause Shortage of BT Resin in Electronics Supply Chain"

"Japan's Earthquake Creates Mixed Outlook for Memory Market"

"Prepare for Printer Supply Shortages Following Japan's Earthquake"

"Japan's Earthquake Creates Risks and Opportunities for Electronics and Semiconductor
Companies"

"Weekly Memory Pricing Index, 25 March 2011"

"MCU Manufacturers Will Face Some Challenges After Crisis in Japan"

"Disasters in Japan Make Semiconductor Industry Face Silicon Shortage"

"Impact of the Disaster on the Japanese and Global Software Markets"

"Forecast Analysis: Mobile Devices, Worldwide, 2008-2015, 1Q11 Update"

"Disasters in Japan Lead to Continued Uncertainty in Lithium-ion Battery Supply for
Notebooks and Consumer Devices"

"Foundries Can Stem Semiconductor Production Losses by Japanese Vendors"

"Forecast Alert: IT Spending, Worldwide, 1Q11 Update"

"Forecast Analysis: Semiconductor Manufacturing Equipment, Worldwide, 2010-2015,
1Q11 Update"
4.1.3 Supply Chain Management

"In Managing Recent Risk and Disruptions, Have Supply Chain Management Technologies
Failed the Test?"
4.1.4 Industry Segments

"The Japanese Crisis: Implications and Recommendations for Financial Services Firms"

"How to Manage the Sustainability Impact Triggered by the Japanese Energy Crisis"
4.2 2009 Australia's Black Saturday Bushfire
"BCM and Crisis Response Lessons in Organization, Process, People and Technology From
Australia's Black Saturday Bushfire"
4.3 Hurricane Katrina
"Buyer Contingency Planning Post-Katrina: Five Key Areas of Focus"

"Katrina's Aftermath: Flexible Supply Chains Are Needed Now More Than Ever"

"Findings From the 'Security and Privacy' Research Meeting: Successful Business
Continuity Approach in the Wake of Katrina"

"Hurricane Katrina Highlights Need for Disaster Preparedness"

"Tactical Disaster Recovery Advice: Prepare for 2005 Hurricane Season Using Lessons
Learned in 2004"

"Strategic Disaster Recovery Advice: Prepare for 2005 Hurricane Season Using Lessons
Learned in 2004"
4.4 Pandemic Preparedness Planning
"Rethink Work-at-Home Strategies for Pandemic Preparedness: Internet Bandwidth Supply
Won't Meet Demand"

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"IT Contingency Planning for H1N1 Pandemic"

"A Perilous Practice: Not Planning for IT and Data Center Operations Support During a
Pandemic"

"Toolkit: Workforce Communications Templates for Influenza A(H1N1) Preparedness"

"Will It Take More Deaths for Businesses to Prepare for a Pandemic?"

"'Swine Flu': Lessons in Pandemic Preparedness From the Financial Industry"

"'Swine Flu' Means Test Transaction Document Recovery Plans Now"

"The 'Swine Flu' is a Reason to Plan, Not Panic"

"Supplier Communications Critical During a Pandemic"

"Findings: Include Web Conferencing in Your Enterprise Pandemic Planning"

"Use ERP/Business Applications to Minimize Operational Discontinuity Created by
Pandemics"

"New U.S. Guidance on IT in Pandemics"

"Business Applications Can Minimize Operation Discontinuity Created by Avian Flu"

"Pandemic Investing"

"Scenarios for Avian Influenza and How IT Can Mitigate Risk"

"Prepare for Avian Influenza: Our Interview With Microsoft's Jeff Jones"

"Prepared for Avian Influenza: Our Interview With T. Rajah, CIO, CLSA"

"Prepare for Avian Influenza: Our Interview With Andre Greyling, CIO, Hong Kong Hospital
Authority"

"Dell CEO Highlights Preparations Needed for Avian Influenza"

"Prepare for Avian Influenza: Our Interview With the World Health Organization's Dr. David
Nabarro"

"More 'Key Steps to Prepare for a Possible Avian Influenza Pandemic'"

"Prepare Now for a Coming Avian Influenza Pandemic"

"Key Steps to Prepare for a Possible Avian Influenza Pandemic"

"SARS: The First Global Crisis of the 21st Century"

5 IT DRM
IT DRM research is focused on trends and best practices in the recovery of the data center,
IT infrastructure, applications, data and so forth.
5.1 Application Availability
"The Case for Dependency Mapping for Ensuring Recovery Sustainability"

"How to Deploy SSDs to Infrastructures Without Decreasing Availability"

"Benchmarking Your IT Service Availability Levels"

"Competitive Landscape: Clustering Software Market, Worldwide"

"Enterprise Guide to Gartner's High-Availability System Model for SAP"

"Define, Develop and Verify Plans for Application Availability and Recoverability"

"Latest RIM Outage Shows That Customers Need a Backup Plan"

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"Outages Tarnish Reputation of GXS's Trading Grid"

"For Many, BlackBerry Disruption Points to Need for Strategy"

"Polling Results Show Increased Application Availability Focus and Achievement"

"Gartner Data Center Survey Shows Application Availability Levels Rising"

"CIO Update: Poll Shows Application Availability Levels Have Increased"

"Poll Shows Application Availability Levels Have Increased"
5.2 Call Center Recovery
"Protect Your Call Center With a Comprehensive Disaster Recovery Plan"
5.3 Cloud Computing
"Best Practices for Limiting Data Protection Exposure in the Cloud"

"The Realities of Cloud Services Downtime: What You Must Know and Do"

"Black Swans' Are Sure to Fly in the Public Cloud"

"Cloud Security and Risk Standards"

"Four Risky Issues When Contracting for Cloud Services"

"How to Avoid the Pitfalls of Cloud Pricing Variations"

"IT Procurement Best Practice: Six Ways to Avoid Escalating Costs During the Life of a
Cloud Contract"

"IT Procurement Best Practice: Nine Contractual Terms to Reduce Risk in Cloud Contracts"

"IT Procurement Best Practice: Seven Ways to Reduce Hidden Upfront Costs of Cloud
Contracts"

"IT Operational Considerations for Cloud Computing"

"Will Your Data Rain When the Cloud Bursts?"
5.4 Continuous Availability
"How to Calculate the Cost of Continuously Available IT Services"

"How to Design Software for Continuous Operations"

"2008 Data Center Polling Shows Server Virtualization Spurs RTI"

"Global eXchange Services' Leaky Roof Exposes the Importance of High Availability"

"UPS Designs Architecture for Continuous Availability"

"Clinical Automation to Drive High-Availability Requirements"
5.5 Data Availability
"Toolkit: Recovery-as-a-Service RFP Template"

"Does Integrated Backup and Archiving Make Sense?"

"Market Share Analysis: Enterprise Distributed System Backup/Recovery Market,
Worldwide, 2011"

"On Demand: From Capacity to Capability"

"Recommendations for a Backup and Recovery Dashboard"

"Tape's Role Is Changing From Data Protection to Active Archiving"

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"Vendor Rating: NetApp"

"The Future of Backup May Not Be Backup"

"Market Trends: Midsize Businesses Are Embracing New Backup Techniques and Vendors"

"Availability and Resiliency"

"Market Trends: Cloud-Based Server Backup Services, North America, 2011"

"Clients Must Prepare as Iron Mountain Looks to Exit Digital Business"

"Cloud-Based Server Backup Services, 1Q11 Update"

"Desktop/Laptop Backup Update: Endpoint Backup Gains in Importance"

"Evolving Best Practices for Backup, Archiving and Tape: Strategies for Alignment"

"Recommendations for a Backup and Recovery Dashboard"

"Use of Disk for Backup Accelerates at the Expense of Tape"

"Top Storage Trends and Concerns in 2011 and Beyond"

"Survey Analysis: 2010 Data Center Conference, Storage Software Needs Driven by Virtual
Machine Recovery, Deduplication and Backup/Archiving Retention Policies"

"Best Practices for Addressing the Broken State of Backup"

"Interest Declines for Use of the Distributed Virtual Tape Library Interface"

"Disaster Recovery and High-Availability Software Licensing Fees and Policies"

"Dataquest Insight: Cloud-Based Server Backup Services, 2Q09 Update"

"Enterprise Managed PC Backup Services, 1Q09"

"Cloud Storage: Benefits, Risks and Cost Considerations"

"Backup and Recovery Optimization and Cost Avoidance"

"Data Deduplication Is Poised to Transform Backup and Recovery"

"Toolkit Decision Framework: Choosing a Data Replication Architecture for Disaster
Recovery"
5.6 Data Center Management and Recovery
"Lessons Learned From a Successful, Business-Focused Data Center Strategy"

"Survival of the Fittest: Disaster Recovery Design for the Data Center"

"Case Study: Disaster Recovery Testing Should Focus on Facilities' Components"

"Data Center Fire Suppression Options Are Cost, Toxicity, Green and Clean"

"Data Center Availability"

"Toolkit Sample Template: Checklist for Data Center BCM/DR Risk Assessment"

"Formalizing Release Management"

"Organizing and Measuring IT I&O: Trends and Best Practices, 2009"

"Consider Key Trends When Planning Data Center Strategies and Architectures"

"Top Challenges Facing IT I&O Executives"

"Toolkit: Create a Strategy for IT Service Data Availability and Protection"

"Data Backup and IT-DRM Modernization Generates Significant Savings for the Hay Group"

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"How to Close a Data Center"

"How to Manage Emerging Vendors: Implications for the I&O Leader"

"When to Freeze IT Changes: Locking Down the Data Center"

"The Current State of IT Infrastructure and Operations Maturity: Immature!"

"U.S. Data Center Conference Focuses on How to Do More With Less"

"Rabobank Group Benefits From Strategic Data Center Planning"

"Preparing for the Impact of ITIL v.3 on GRC Strategies"

"Toolkit Decision Framework: Best Data Center Locations for Disaster Recovery"

"Toolkit Case Study: Banorte Project Shows the Benefits of Disaster Recovery Best
Practices"

"Server and Data Center Consolidation for Continuity"

"Data Centers: Optimal Distances for Disaster Recovery"
5.7 Desktop Availability
"Case Study on Minimizing Professional Productivity Loss Drives Desktop Availability
Strategy at Stargate Digital"
5.8 Email Recovery
"What You Need to Know About Exchange 2010 HA/DR and Storage"

"Exchange Server 2007 HA/DR: Options, Benefits and Limitations"

"Establishing E-Mail Service-Level Agreements"

"Build Your Disaster Recovery E-Mail Architecture Before a Crisis Arises"
5.9 Information Security Integration
"Sapphire Shows Increased Need for Business Continuity Planning"
5.10 IT Problem and Incident Management
"Major Incidents Can Stifle the I&O: Preparation Is a Good Start"

"Creating a Red Book Can Ensure Efficient and Effective Handling of Major Incidents and
Outages"

"Toolkit: Red Book Template for Improved Major IT Incident Handling"

"How to Justify Your Investment in Problem Management"

"Improving IT Service Support With Incident and Problem Management Integration"

"How to Design an Emergency Change Model to Manage Risk"

"Twelve Steps to Guide You Through a Major Incident to Mitigate Business Impact"

"Use the Major Problem Management Process to Address Complex I&O Issues"

"An Introduction to Major Incident Handling"

"Begin Root Cause Analysis With the 'Five Whys' Method"
5.11 IT DRM Program Management
"Recent IT Outages Beg the Question: Who's Minding the Data?"

"How Auditable Is Your Disaster Recovery Program?"

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"Toolkit: Job Description for Lead IT Disaster Recovery Analyst"

"Toolkit: Job Description for IT Disaster Recovery Analyst"

"Toolkit: Job Description for Disaster Recovery Assurance Manager"

"Toolkit: IT-DRM Self-Assessment"

"Toolkit Best Practice: Making the Case for DRM Benchmarking"

"Toolkit Best Practices: How to Benchmark Your Disaster Recovery Processes"

"How to Organize for Disaster Recovery Management"

"How to Conduct a Disaster Recovery Management Self-Assessment"

"Introducing the Gartner IT Infrastructure and Operations Maturity Model"
5.12 IT DRM Considerations in Software Licensing
"Understand and Manage IBM HA and DR Policies to Reduce Financial Risk"

"Understanding High Availability and Disaster Recovery Failover Licensing for Oracle
Software"

"Licensing Microsoft Software for Disaster Recovery and High-Availability"

"Disaster Recovery and High-Availability Software Licensing Fees and Policies"

"How IBM, Microsoft and Oracle Address Disaster Recovery and High-Availability Server
Software Licensing"
5.13 IT DRM Spending
"Backup and Disaster Recovery Modernization Is No Longer a Luxury, but a Business
Necessity"

"IT-DRM Modernization Is Driving Increased Disaster Recovery Spending"

"Disaster Recovery Spending Trends"

"Cost Cutting Disaster Recovery in 2008"
5.14 IT DRM Strategy
"Toolkit: Create a Strategy for IT Service Data Availability and Protection"

"Modernizing IT-DRM Program Management"

"The Key Technology, Operations and Business Drivers Behind Disaster Recovery
Modernization, 2010"

"Case Study: Constellation Energy's Path to Business-IT Transformation and Value"

"How to Assess Your IT Service Availability Levels"

"Toolkit Best Practice: Disaster Recovery Service Levels: What Makes Them Different and
Why They Are Important"

"Six Myths About Business Continuity Management and Disaster Recovery"

"Survey Confirms There Are Many Effective Disaster Recovery Strategies"
5.15 IT Service Dependency Mapping
"The Case for Dependency Mapping for Ensuring Recovery Sustainability"

"Q&A: No Silver Bullet Integrating Configuration Management Database With Data
Recovery and Business Continuity Planning"

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"IT Service Dependency Mapping Tools Provide Configuration View"
5.16 Network Recovery
"Use WAN Capacity Planning to Improve Disaster Recovery"

"Midsize Enterprise Questions About Networking"
5.17 Real-Time Infrastructure
"Clearing the Confusion About Fabric-Based Infrastructure: A Taxonomy"

"Survey Shows High Interest in RTI, Private Cloud"

"Building Private Clouds With Real-Time Infrastructure Architectures"

"RTI Forms the Foundation of Business Process Fusion"

"Architecting the Real-Time Infrastructure"

"Real-Time Enterprise: Business Continuity and Availability"

"Survey Shows the RTI Journey Continues"
5.18 Remote Access
"Ten Remote-Access Failures Your Company Could Avoid in an Emergency"

"Critical Questions to Ask Your VPN Provider About Rapid License Capability"

"Make Remote Access Inventory Part of Disaster Planning"
5.19 Recovery Sourcing
"Adopt Best Practices to Procure Disaster Recovery Subscription Services"

"New Evaluation Criteria and Provider Capabilities Are Changing Disaster Recovery
Sourcing"

"Disaster Recovery Sourcing: The Time to Make More-Informed Decisions Has Come"

"Toolkit: RFP for IT Disaster Recovery and Work Area Recovery Services, 2010"

"Data Center Sourcing: Cloud, Host, Co-Lo, or Do It Yourself"

"Data Center System Continuous Availability"

"Data Center System Data Recoverability"

"Data Center System High Availability"

"Data Center System No-Recoverability"

"Data Center System Standby Server"

"Hot Site"

"Mirrored Site"

"Warm Site"

"Disaster Recovery Service-Level Management: Implementation Guidelines"

"How to Ensure Security and Business Continuity in Offshore Infrastructure Outsourcing"

"IT Disaster Recovery Sourcing Considerations"

"Too Many Data Center Conference Attendees Are Not Considering Availability and Location
Risks in Data Center Siting and Sourcing Decisions"

"Critical Recovery Questions to Ask SaaS Providers"

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"IT Operational Considerations for Cloud Computing"

"Toolkit: Disaster Recovery Contract Negotiating Points"

"Q&A: Benefits and Success of Insourced vs. Outsourced Disaster Recovery"

"Take Immediate Steps to Build Colocation Into Your Disaster Recovery/Business
Continuity Plans"

"Beware of Unplanned Downtime When Using Software-as-a-Service Providers"

"Seek Evidence to Support Service Providers' Business Continuity Claims"

"SunGard Should Use Spin-Off to Improve Customer Relations"

"Comdisco and SunGard Merge: Advice for Their Clients"

"Negotiating a Sound Business Continuity Contract"

"HP Business Recovery Services: A Viable Option?"
5.20 Telecommunications
"Cable Outage Shows Need for Redundancy, Resumption Plans"
5.21 Virtualization
"Data Center Conference Attendees Are Bullish on Virtualization and Cloud Computing for
Improving Application Services Recovery and Availability"

"Polling at 2009 Data Center Conference Shows Broad Use of Virtualization for Disaster
Recovery"

6 National Protection
National protection research is focused on the recovery efforts for events such as terrorist
attacks, national protection challenges and other politically associated events.

"September 11: Business Continuity Lessons"

"Executive Lessons Post September 11"

"Business Continuity Lessons Not Learned From Sept. 11"

7 Supply Chain Availability
Supply chain availability research is focused on trends and best practices for ensuring that
partners, suppliers, vendors and so forth are managing their own internal recovery efforts
such that they meet the needs of their customers.

"Water: Supply Chain Risks and Opportunities for Brands and Businesses"

"Case Study: Dow Chemical Uses Supply Chain Modeling to Manage Risk and Achieve
'Balanced Resilience'"

"Where Does Your Company Rank on the Supply Chain Risk Maturity Curve?"

"In Managing Recent Risk and Disruptions, Have Supply Chain Management Technologies
Failed the Test?"

"Multitier Supply Chain Visibility Improves Supply Chain Relationships and Reduces Risk"

"Improved Economy, Nearshoring or Better Risk Mitigation Strategies: What's Behind the
Decline in Supply Chain Risks?"

"Managing the Biggest Supply Chain Risk of All: Constant Change"

"Managing Retail Supply Chain Risk: Now Is Not the Time To Retreat"

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"The Supply Chain Council's Supply Chain World Tackles Post-SCOR Needs"

"Your Semiconductor Supply Chain Is Less Resilient Than You Think"

"ESCL Analyst Insight: Supplier Collaboration in a VUCA World (Sep-11 Forum EMEA)"

"Supply Chain Excellence: Leverage Supplier Segmentation to Create Differentiated Value
in the Supply Network"

"2011 Global Crisis Highlights the Need for Logistics-Focused Supply Chain Risk
Management"

"Two Major Supply Chain Failures Highlight the Need for Three Risk Management Best
Practices"

"North Star Alliance: Assuring a Healthy Supply Chain"

"Case Study: Cisco Addresses Supply Chain Risk Management"

"Is Your Company Air Cargo Dependent? Prepare Now to Ease Supply Chain Delays in
August 2010"

"Fighting Global Supply Risk: Pitney Bowes Maps a Plan"

"How Financially Viable Are Your Suppliers?"

"Toolkit: Create and Implement a Supply Chain Risk Management Framework"

"Where Does Your Company Rank on the Supply Chain Risk Maturity Curve?"

"Top Strategies and Technologies for Mitigating Supplier Risk"

"Supply Chain Peer Forum Teleconference: Risk Management"

"Supply Chain Risk Management Must Be a Key Requirement for S&OP in Turbulent Times"

"Supply Chain Lessons From the BP Deepwater Horizon Incident"

"Aidmatrix: Supply Chain Management to the Rescue"

8 Vertical Industries and SMBs
Vertical industry research is focused on BCM and IT DR trends, and best practices that are
specific to an industry or industry segment, such as financial services, government,
healthcare, manufacturing and SMBs.
8.1 Financial Services
"Data Center Trends and Recommendations in Financial Services, North America"

"Banks Worldwide Must Prepare for Civic Bankruptcies"

"Managing Scarcity-Driven Business Disruptions"

"Times of Transition Demand Immediate Action"

"Catastrophic Events Will Continue to Test Insurers Through 2012"

"Findings: Catastrophic Risks Are Real for Health Insurers"

"Banking and Investment Services BCM/DR, 2006"
8.2 Government
"Case Study: City of Chicago and ChicagoFIRST Public-Private Partnership"

"FEMA Announces Guidelines for the Credentialing of State and Local First Responders"

"Cost-Cutting IT: Should You Cut Back Your Disaster Recovery Exercise Spending?"

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"The U.S. Federal Government Offers Satellite Communications to First Responders"

"Emergency Notification Planning"

"Governments Are Using IT to Better Secure the Homeland"

"How to Quickly Spread the Word Locally: Basic and Advanced Editions"

"Miami-Dade Launches Multijurisdictional Government Contact Center"

"The Emergency Services Sector of the National Infrastructure Protection Plan"

"Michigan's Successful Experience With Centralizing Government IT"

"Governments Working Together Bridge Emergency Response Gaps"

"Emergency Communications Managers Should Plan at the National Level Because of the
Nature of Voice Over IP Services and Regulations"

"Management System Unites U.S. Emergency Response Groups"
8.3 Healthcare
"Disaster Recovery at Hartford Hospital"
8.4 Manufacturing
"Use IT to Reduce Risks From Business Interruptions"
8.5 SMBs
"Market Insight: Opportunities to Sell Disaster Recovery Solutions in the Midmarket"

"Midsize Enterprise Summit Business Continuity Questions"

"SMBs Must Raise Awareness of Importance of Business Continuity/Disaster Recovery
Plans"

"Business Continuity Questions From European Midsize Businesses"

"Preparing for a Disaster: Affordable SMB Actions"

Recommended Reading

Some documents may not be available as part of your current Gartner subscription.

"Research Roundup: Business Continuity Management and IT Disaster Recovery
Management, 4Q11"

Management, 2Q11"

Management, 2Q10"

Management, 3Q09"

Note 1
Core Findings for a BCM Program

The main drivers for BCM program growth and maturity — 24/7 service delivery,
globalization and increasing operational risk — are expanding the scope of BCM beyond
its roots in the IT department. The relationships among these three drivers are

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expanding the types of scenarios (IT, non-IT, local and regional) and the average outage
duration being planned for, as well as public/private sector coordination in recovery
planning efforts, and are increasing the focus on satisfying government and industry
regulations.
BCM program components must apply globally across all locations, lines of business
(LOBs) and workforces, with accommodations for local or functional issues, such as staff
size at an operating location, locale-specific disaster scenarios and data center versus
sales office.
Enterprises with mature BCM programs tend to be in high-risk, high-impact and often
highly regulated vertical industries. Organizations that do not have external requirements
for establishing a BCM program are at risk of not recovering from a large-scale event or
one that lasts more than seven days.
Resiliency is a level of business operations maturity that few, other than the largest
critical-infrastructure-related organizations, will attain during the next 10 years.

Note 2
Core Recommendations for Every BCM Program

Make the business case for BCM by speaking the language of the business — on-time
delivery, sustainability, good governance, supplier performance, agreement fulfillment
and so forth.
Start a vendor availability risk management program to ensure that your supply chain
meets your organization's recovery and resiliency needs.
Put in place a governance structure and executive steering committee to oversee the
enterprisewide BCM program. Assign BCM responsibility to senior management in the
organization and in each LOB.
Establish an integrated operational risk management practice to leverage the risk
identification and impact analyses across multiple risk venues.
Identify the impact of a business disruption on the organization, and the value to the
business of having a resiliency and recovery program in place. Communicate those
results and value to senior management.
To move toward a business operations management view of resiliency and recovery,
integrate BCM into the enterprise culture to ensure that continuity of operations is a key
planning component in all business operations activities. Align IT DRM with BCM for an
integrated approach.
Integrate BCM and IT DRM into the change management and project life cycle processes
to ensure that recovery requirements — people, technology, facilities and business
processes — are defined early in the project and, therefore, adequately funded.
Cross-train personnel to remove single points of failure in business and IT processes.
Conduct regularly scheduled exercises of all business and IT recovery plans. Ensure that
adequate test time is scheduled with your third-party disaster recovery (DR) service
providers.
Review and update recovery plans against business needs, and market and industry best
practices at least once a year.
Assess your BCM program maturity by taking the online survey "ITScore for Business
Continuity Management," and then apply the Gartner BCM Activity Cycle (see "Activity
Cycle Overview: Business Continuity Manager Role, 2010 to 2011") to improve your
program's maturity. Perform a gap analysis for component coverage using the Gartner
BCM component definitions to uncover where your BCM program needs reinforcement.

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© 2012 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication
in any form without prior written permission is forbidden. The information contained herein has been obtained
from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or
adequacy of such information. Although Gartner's research may discuss legal issues related to the information
technology business, Gartner does not provide legal advice or services and its research should not be
construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the
information contained herein or for interpretations thereof. The opinions expressed herein are subject to
change without notice.

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