This document summarizes a presentation about Six Sigma. It defines what Sigma and Six Sigma are, which is a statistical measure of quality that aims for near zero defects. Six Sigma was originally developed by Motorola in the 1980s and was later implemented by GE in the 1990s to significantly improve customer satisfaction and shareholder value. The presentation provides details on GE's implementation of Six Sigma, including retraining their workforce and setting specific goals. It notes the significant outcomes GE achieved through Six Sigma, such as increased revenues, earnings, and operating margins. In conclusion, it states that over 25% of Fortune 200 companies now claim to have serious Six Sigma programs.