1. iRequestManager
for MediMizerX3

2. • Anyone can enter work requests from
anywhere in the hospital
• Requesters are kept informed of status of
work
• Requests can be approved by service
manager before becoming work orders
• Requests can be sent to pagers, cell
phones, or printers
iRequestManager Highlights

3. • Enter a work request on the web at any time
• When entering a work request, all fields are
validated, including fields you specify as
required
• Select Equipment and Area using interactive
lists and live data
• Requesters can now check on the status of
work requests on the web at any time
• Interactive Web Portal is an ASP.NET 2.0
application that runs on your IIS web server
iRequestManager Web Portal

4. What’s in a Work Request?

5. • Request List shows open Work Requests and recently closed
Requests
• Request List can be filtered by Facility and/or Department
• Click on any Work Request # to view full detail form
• Can view just your Work Requests or requests from everyone
Web Portal Work Request List

6. • Work Requests can be turned into work
orders automatically
-or-
• Work Requests can be approved by a service
manager before being turned into work orders
• In addition, certain user’s requests (e.g.,
managers) can always be pre-approved as
Work Orders
Work Request Processing

7. • Incoming work requests can be printed
automatically as they arrive and/or as
they are accepted
• Can specify a different printer for each
Facility
• Requests are printed in a format like the
Work Order Report
Work Request Printing

8. • Can configure what various tables and fields
will be called, e.g., “Control #” could be called
“Red Tag ID”
• Can configure which work request fields are
shown and which are required
• Can customize instructions and other text that
appears on the screen
• Can enter your own standard email response
messages to use when request accepted,
closed, etc.
• Can put your logo on the web portal pages
Highly Customizable

9. • Web portal now remembers information about
requesters (name, phone #, e-mail address) so
they don’t have to enter each time they use the
request portal
• New users can register themselves in the web
portal
• User can have a password to protect their login
information
• If user forget their password, a “Forgot
Password” link is available on the login page
• “Guest” login can be used for simple access
without registering
• MediMizer users can also enter Work Requests
Who can request work?

10. • Requester can be informed of status of
his/her work requests through email, e.g.,
request accepted, completed, etc.
• When a Work Request is approved, it can be
emailed to the assigned technician and/or
sent to his/her text pager or cell phone
• Uses standard SMTP or MAPI e-mail
protocols to send both email and text pages
• No longer requires modem or TAP paging
protocol
Email and Paging

11. • Can disable “Guest” (i.e., anonymous) login to work
request web portal
• Can require all Requesters to register for an account
• Can approve applications for work request login
accounts
• Can lock out specific requesters
• Can require passwords for all requesters
• Can set password required strength, i.e., minimum
length, use of digits and punctuation, etc.
• Can limit Requester to just the Facilities they work in
• Can allow certain requesters (e.g., managers) to
approve their own requests and automatically generate
work orders
Enhanced Security

12. • Requesters can be limited to one or
more hospitals (Facilities in MM)
• Each hospital can have different service
managers to process the incoming work
requests
• Each hospital can have a different
printer to print requests
Multiple Hospitals

13. • Can use multiple databases for biomed and
engineering
• Same copy of MediMizer X3, same web
server, same database server
• Work Requesters log into appropriate
database to enter and check on work
requests
• All data is separate in the two databases: who
can request, who services, etc.
• Also works when biomed and engineering are
in the same database
Multiple Databases

14. • If you have iRequestManager working with
your web server, you can continue to use the
existing forms without any changes
• Can also use existing installation of the
Request Client Program.
• Can generate new legacy request form
configurations
• Use new Messaging Server application to put
requests into MediMizer X3 SQL Server or
MSDE database
• Use new Messaging Server to enter requests
in the MediMizer X3 SQL Server or MSDE
database
Legacy iRequestManager Installations

15. iRequestManager Web Demo

16. Thank you for your interest in
MediMizerX3 iRequestManager