71. <1% of US workers are software
engineers or programmers
Gareth Rushgrove US Bureau of Labor Statistics 2002. 1,069,000 jobs in working age population of 185million
74. Goal of SRE team isn’t zero
outages – SRE and product devs
are incentive aligned to spend the
error budget to get maximum
feature velocity
Gareth Rushgrove
Dan Luu, ex Google ”
“
http://danluu.com/google-sre-book/
75. What if you’re operating an air
traffic control system or a nuclear
power station? Your goal is
probably closer to zero outages
Gareth Rushgrove
83. If a human operator needs to touch
your system during normal
operations, you have a bug. The
definition of normal changes as
your systems grow
Gareth Rushgrove
Carla Geisser, Google SRE
”
“
84. What is normal for Google
may not be suitable for
your organisation
Gareth Rushgrove
85. Your startup with a single-purpose
application does not have the
luxury of having your operations
team say I’m sorry you’re over
your error budget
Gareth Rushgrove
John Vincent, Ops Hero ”
“
94. The technology we run, and how
we run it, are interlinked
Gareth Rushgrove
95. (without introducing more risk)
The field of Sociotechnical
Systems suggests that all human
systems include both a technical
system and a social system
Gareth Rushgrove
https://en.wikipedia.org/wiki/Coevolution#Technological_coevolution
96. (without introducing more risk)
Better outcomes are usually
obtained by a reciprocal process
of joint optimization, through
which both the technical system
and the social system change
Gareth Rushgrove
https://en.wikipedia.org/wiki/Coevolution#Technological_coevolution
97. Containers will not fix your
broken culture
Gareth Rushgrove
Bridget Kromhout, Worlds nicest Ops Person”
“
98. Awesome culture will not fix your
broken containers
Gareth Rushgrove
Me, paraphrasing Bridget ”
“
99. We are all collectively evolving the
practice of operations
Gareth Rushgrove