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Powering Up
AI in Healthcare and
Automotive
Clarisse Taaffe-Hedglin
Executive IT Architect
IBM Garage
IBM Systems
clarisse@us.ibm.com
Agenda
Use cases
The AI Ladder and Lifecycle
AI at Scale Themes
“AI is the
fastest-growing
workload”*
3
*Forrester Research Inc. “AI Deep Learning Workloads Demand a New Approach to Infrastructure”, by
Mike Gualtieri, Christopher Voce, Srividya Sridharan, Michele Goetz, Renee Taylor, May 4, 2018.
3 IBM IT Infrastructure / © 2021 IBM Corporation
Machine Learning Context
REINFORCEMENT
LEARNING
TRANSFER
LEARNING
“AI is the automation of automation” – Jensen Huang, GCG 2020
5
Analytics Modernization: From Data to Actions
010101010101010111100010011001010111
0000000000010101010100000000000 111101011
11000 000000000000 111111 010101 101010 10101010100
Prescriptive
What should
we do ?
Descriptive
What Has
Happened?
Cognitive
Learn
Dynamically
Predictive
What Will
Happen?
ACTION
DATA
HUMAN INPUTS
<
< >
< >
>
>
delivering faster insights with greater efficiency to impact more lives
Three broad categories of AI Use Cases
“Structured” Data Use Cases
Computer Vision Use Cases
- Big Data (Rows and Columns)
- Available AI Software More Accuracy !
This is sort of “Magic”
- a deep learning Model is trained to detect and classify objects
Natural Language Processing Use Cases
- A Model learns to read, hear and “understand” language
§ BIG, COMPLEX SYSTEMS
§ PERSONALIZATION
§ AUTOMATION
§ SIMULATING RELATIONSHIPS
§ VISUAL RECOGNITION
§ PATTERN DETECTION
§ CHATBOTS
§ DESIGN OF EXPERIMENTS
§ OPTIMIZATION
Thescenarios
AIcansolvefor
today
7 IBM IT Infrastructure / © 2021 IBM Corporation
Addressable Markets And Fields For AI
RETAIL
Recommendation
engines, Precision
marketing
AGRICULTURE
Crop yield, Plant
disease, Remote
sensing
LIFE SCIENCES
Sequence
Analysis,
Radiology
UTILITIES
Smart Meter analysis,
Capacity planning
$
FINANCIAL SERVICES
Risk analysis
Fraud detection
CUSTOMER SERVICE
Chatbots, Helpdesk,
Automated
Expenses
LAW & DEFENSE
Threat analysis -
social media
monitoring
RESEARCH
Physics Modeling
Simulation
optimization
TRANSPORTATION
Optimal traffic
flows, Route
planning
CONSUMER GOODS
Sentiment
analysis
HEALTH CARE
Patient sensors,
monitoring, EHRs
MEDIA/ENTERTAINMENT
Advertising
effectiveness
OIL & GAS
Exploration,
Sensor analysis
AUTOMOTIVE
ADAS,
Maintenance
MANUFACTURING
Line inspection,
Defect analysis
AI and Autonomous Machine Learning will help
revolutionized every single industry making us
more productive and efficient to do things that
today are impossible to do.
8 IBM IT Infrastructure / © 2021 IBM Corporation
A framework for designing, deploying, growing and optimizing infrastructure for HPC, AI and Cloud, created in
collaboration with world’s leading healthcare and life sciences institutions, and using Red Hat OpenShift, IBM
Power Systems, IBM Storage and open API endpoints.
From Data to Insight with an Optimal Reference Architecture
DATAHUB
High Performance Data Fabric & Catalog
Capable of Handling Exabytes of Data
and Trillions of Objects
ORCHESTRATION
High Performance Computing & AI
Platform Capable of Orchestrating
Thousands of Servers and GPUs
APPS & MODELS
Large-scale and high-throughput
workloads such as HPC, AI and Cloud
computing
MEDICAL TASKS
Genomics, molecular simulation,
structural analysis, diagnostics, data
fusion, manufacturing quality inspection.
10
Smart loves problems, and there has never been a bigger
problem facing our world.
Biomolecular Structure
Molecular Simulation
Genomics Medical Diagnostics AI
Data Fusion and AI
Bio-Informatics
Artificial intelligence and high-performance computing have already begun to attack the
virus, assisting in molecular drug discovery, genomics and medical image processing.
Data
Overload
Oceans of data
arise from rapid
digitization and
instrumentation
of healthcare.
App Chaos
Thousands of
applications,
workflows and
models are not
all following the
same rules.
Adoption
Vertically
integrated
toolsets with
heavy
customization
and vendor lock-
in create work
silos.
Performance
When scaling up
or out, most
institutions
cannot diagnose
or analyze the
performance
problems they
face.
Cost
Demanding
workloads
require well-
orchestrated
infrastructure to
manage, monitor
and control
costs.
Five key challenges to progress remain despite advances
© 2020 IBM Corporation 12
The Automotive Industry is undergoing a
major digital transformation driven by
Connected, Autonomous, Shared, Electrification imperatives
Car Business Model
Services focused
Vehicle focused
Digital Business Model
key focus
core competency
time to market
workbench
business model
users
user experience
weeks
networks
data driven
engineering
years
supplier tiers
unit sales
cars
AI is transforming how Automotive businesses operate
Group Name / DOC ID / Month XX, 2019 / © 2019 IBM Corporation 13
The AI Ladder Intelligent
Workflows
• Predictive
• Automated
• Agile
• Trusted
Connected
Vehicle / AD
CTO
Risk &
Compliance
CRO
Customer
Experience
CMO
Manufacturing
CMO
Enterprise /IT
Operations
CIO
However, AI is not magic
Group Name / DOC ID / Month XX, 2019 / © 2019 IBM Corporation 14
Trust in AI systems
and recommendations
Data complexity
and fluidity
Data privacy and
regulatory compliance
Intelligent workflows are complex to self-build
compounded by AI talent scarcity and cost
Capturing knowledge
in ML and DL models
Answer extraction with Natural
language understanding
Complex document
and expertise learning
Data
Insight
HPC Analysis &
Simulation
AI Inference &
Automation
Sensors
The Convergence of HPC and AI
15 IBM IT Infrastructure / © 2021 IBM Corporation
Optimizing Medical Imaging
Enhance image identification with deep learning
to assist physicians and benefit patients
1300 MRI images trained by IBM Power
Systems and IBM Storage in just two hours,
compared to forty hours on traditional
architectures
97% Accuracy for Melanoma Detection for Dermoscopic Images
Melanoma vs. Atypical & Benign
Human*
Deep
Features
Ensembles CNN DRN
Doctor/
Expert
ImageNet + Sparse
Coding
+ Low-level + Auto-
Encoder
Deep
Learning
Deep
Residual
Learning
0.84 0.91 0.92 0.93 0.94 0.95 0.97
- 0.73 0.73 0.74 0.77 - -
* Estimated human expert performance
Use Case
Automatic skin lesion image analysis for
melanoma detection with Memorial Sloan
Kettering (MSK-CC)
Visual modeling techniques:
§ Deep Residual Networks
§ Conv. Neural Networks
§ Ensemble Models
Top Performance
= 97% Accuracy!!!
Melanoma vs. Atypical
Best
17
Think 2020 / DOC ID / Month XX, 2020 / © 2020 IBM Corporation
18
Advances in instrument
design, sample preprocessing
and mathematical methods
have enabled high volume
throughput imaging at atomic
scale.
Cryogenic electron
microscopes generate an
average of 5 TB of image data
per day
BIOMOLECULAR STRUCTURE
Massive Data Sets Require Massive Processing Capability
Accelerating Cryo-EM Imaging Analysis
Reduced time-to-completion for high resolution image
analysis jobs while increasing resource utilization
Using IBM AC922 cluster, more than 100 cryo-EM
high resolution image workload analysis jobs running
in parallel on Satori cluster
BIOMOLECULAR STRUCTURE
Simulation of millions of atoms requiring large computational
resources
Large scale simulation includes millions of
atoms
• Virus molecules
• Ribosomes
• Bioenergy system and complex
Solution
• High performance computing CPU and
GPUs accelerating performance
• Optimal memory and network bandwidths
scaling performance to hundreds of nodes
• Techniques to reduce number of simulations
Receptor
ligand
Virus molecule simulation Receptor-ligand fit
Cryptic binding site prediction Binding energy prediction
MOLECULAR SIMULATION
Molecular Dynamics Simulation Computational Intensity
A) Using NAMD to simulate influenza
B) virus (left)and Covid-19 (right)
B) Drug discovery:
protein receptor
C) In silico prediction of protein cryptic binding site D) Predicting protein receptor
ligand binding energy
Receptor
ligand
Large scale simulation
includes millions of atoms
• Virus molecules
• Ribosomes
• Bioenergy system and complex
Solution
• High performance computing
CPU and GPUs accelerating
performance
• Optimal memory and network
bandwidths scaling performance
to hundreds of nodes
• Techniques to reduce number of
simulations
Bayesian optimization
accelerated workflow
uses 1/3 of the
calculations to achieve 4
orders of magnitude
resolution increase
Optimizing Molecular Modeling
Achieves human level
performance in days
instead of months.
Accelerated Force Field Tuning Intelligent Phase Diagram Exploration
Faster
Better Cheaper
BOA accelerates
time to insight, time
to value, and time to
design by factors
Example:
IBM EDA ->100x faster
than brute force
BOA can find new and
unknown optima in a
design space because of
its lack of bias and
exploration algorithm
Example:
Infineon – 3x faster than
other methods and
4 orders of magnitude
better resolution
Nothing is cheaper than a
simulation which is never
run. BOA prevents
unnecessary work which
reduces all kinds of costs
Example:
GlaxoSmithKline –
reduced their screen
workload from 20k
experiments to 200
IBM
BOA
Bayesian Optimization Value
0 200 400 600 800
BOA
Greedy
Similarity
Diversity
count
Search Method Comparison
Drug Discovery Case - Single
Objective
All Data / Ties removed
Conclusion: >80% of the
time IBM BOA is the best
method with the least regret
Speed time to value, with pre-built AI apps and learnings from
thousands of AI engagements
24
Cognitive car manual
explaining increased
vehicle complexity
Generate new data
driven revenue stream
with contextual
connected services
Improved Customer
Safety and Recall
Engagement
Delivering superior quality using
AI and edge computing
Streamlining the recruitment
process and saving 40
percent of time needed in
application handling
Connected
Vehicle / AD
Risk &
Compliance
Customer
Experience
Manufacturing
IT
Operations
Designing a Formula 1 car is complex.
Validating component design is crucial,
but testing aerodynamics, either
physically or by simulation, is costly.
…leading to fewer
simulations and lower
development costs
Using IBM Bayesian Optimization
Accelerator to automatically
predict the next best set of
parameters to explore, we can
minimize the drag to lift ratio to
optimize the design of F1 car
components efficiently…
Formula 1 Design Exploration using AI and HPC
26 IBM IT Infrastructure / © 2021 IBM Corporation
IBM Federal
IBM Federal / August 2020 / © 2020 IBM Corporation
A New Era of Autonomous Ships
IBM has partnered with ProMare, a U.K.-based
nonprofit research organization on building a fully
autonomous Mayflower, built for the 21st
Century.
The Mayflower will be one of the first self-navigating,
full-sized vessels to cross the Atlantic.
It will have no captain or crew; instead, it will use IBM
AI and Hybrid Cloud technologies to traverse the
Atlantic and gather data that will help safeguard the
health of the ocean and the industries it supports.
The ship will depart Plymouth, England and set sail for
Plymouth, MA in the spring of 2021 and will have the
ability to operate independently in very challenging
environments.
IBM Federal / August 2020 / © 2020 IBM Corporation
28
Scientific
Experiments
Navigation Systems SatCom / 4G / WiFi
Control Center
Hybrid Cloud Solution at the Edge
Edge Agent
Docker / RH
Intermittent
inbox /
outbox
Mission management
vessel monitoring,
planning, status,
Cloud
AI Captain
Ship
inbox /
outbox
Path Optimization:
weather, efficiency,
analytics
Safety Care
Kill switch
Scientific
Teams
Public portal
Edge Management
RH OCP
Weather
On Premises
Mayflower project / Oct 14th / © 2020 Submergence - MSubs - MarineAI - IBM
Ship / Edge
PowerCPU
Vision AI
Sensors
(every second)
Structure
Rules
Engine
Evaluate Decide
Optim Engine
Unstructured
To Structured
Data Fusion
COLREGS
1 to 1
problem
MISSION objectives
Weather
Multiship problem
Charts
Control
Hybrid Cloud and AI Architecture
Vessel Dynamic
Control / Robotics
Command center
Data Collection
Development
Action
Vision Dev
Rules Dev
Optim Dev
Edge Mgt
Cameras
Radar
Local
Weather
AIS
intermittent
Mayflower project / Oct 14th / © 2020 Submergence - MSubs - MarineAI - IBM
Weather
Vessel
Dynamic
Controlc
AI Captain
Manufacturing Hybrid Cloud and AI Architecture
Servers
GPU / FPGA
Storage
( ESS )
Quality Inspection
- Very low latency
- Device Inference?
Equipment Sensors
- low latency
Plant Optimization
- batch
Factory location …n
Quality Inspection
- Very low latency
Equipment Sensors
- low latency
Servers
GPU (IC922)
Storage
( ESS )
Optimization
- batch
Factory location 2
Cloud / IOT
Quality Inspection
- Very low latency
- Device Inference?
Equipment Sensors
- low latency
Servers
GPU / FPGA
Storage
( ESS )
Plant Optimization
- batch
Factory location 1
. . . .
AI Applications
and Data
Hybrid Cloud
- Containers
- Cloud Paks
Data and
meta-data
Servers
GPU
Storage
On-Prem
Enterprise
Systems
AI inferencing
In Transaction
Systems
Headquarters
Archive
AI
Model
Training
31 IBM IT Infrastructure / © 2021 IBM Corporation
Data Science Exploration
to Production
Use Case Exploration
Data Science Model Build
Use Case Deployment in Production
Requires solution architecture
Deploy
Source: https://papers.nips.cc/paper/5656-hidden-technical-debt-in-machine-learning-systems.pdf
Use Case Exploration
Data Science Model Build
Security, Privacy and Governance
COLLECT - Make data simple and accessible
ORGANIZE - Create a trusted analytics foundation
ANALYZE - Scale AI everywhere with trust & transparency
Data of every type, regardless
of where it lives
MODERNIZE
your data estate for an AI
and hybrid multicloud
world
INFUSE – Operationalize AI across business processes
The AI Ladder
A prescriptive approach to accelerating the journey to AI
AI
AI-optimized systems
infrastructure
33 IBM IT Infrastructure / © 2021 IBM Corporation
Public data
Anything data system can pull
from the outside world for free
through web connections,
databases, IoT and sensors
Proprietary data
What private data from the
outside world could the system be
given permission to use?
Purchased data
What pre-trained data could the
system buy or subscribe to?
IBM Skills Academy / © Copyright 2018 IBM Corporation
Ground truth
Data used to define what the system
knows from day one
Domain knowledge
Data resources that can be used to
teach the system to understand and
be an expert in a particular field
Private data
Unique data the creator owns and
only shares internally
Personal public data
What unique data does the creator
share with the outside world?
Transaction and
application data
Machine,
sensor data
Enterprise
content
Image, geospatial,
video
Social data
Third-party data
Available Data Sources
12 July 2021/ © 2018 IBM Corporation
• Metadata is the structured data about the unstructured object
• Who, what, when, where, and why of account, container, object, stream, dir, file
• Perfect for indexing and searching
• Metadata may be separate from the data, stored with the data, or derived from the data
• Posix inode plus extended attributes
• Standard document headers (doc, ppt, mp3, dicom, pdf, jpeg, GeoTIFF)
• Custom metadata tags
• AI derived metadata
Age, Biomarkers, Developmental Stage, Cell
Surface, Markers, Cell Type/Cell Line,
Disease State, Extract Molecule, Genetic
Characteristics, Immunoprecipitation,
antibody, Organism
Biomedical
Natural Language
Processing
Image
Location
Size
Owner
Group
Permissions
Last-Modified
...
System
Metadata
Where is the data?
Metadata-Fueled Data Analysis
Large Scale Data Ingest
• Scan records at high speed
• Live event notifications
• Capture system-level tags
• Automatic indexing
Business-Oriented
Data Mapping
• Custom data tagging
• Content-inspection via APIs
• Policy-driven workflows
Data Activation
• Data movement via APIs
• Extensible architecture
• Solution Blueprints
Data Visualization
• Query billions of records
in seconds
• Multi-faceted search
• Drilldown dashboard
• Customizable reports
The Data: Biological Data Analytics
Biological
Data Analysis
Biomarker
Identification
Biodata
modeling and
Statistical
Analysis
Biodata
Visualization
Medical Images
Data analysis
Structural
Bioinformatics
Genomics
Sequence data
analysis
Biological Data Analytics
q Genomic Sequence Data: an explosive growth of biodata
q Sequence alignment
q Variant discovery and characterization
q Genomic profiling and pattern discovery
q Biomarker Identification: gene expression profile, RNA-seq, ChIP-
seq, microarray identification and validation, etc.
q Structural Bioinformatics: identify and predict 3D biomolecule
structures, such Cryo-EM data refinement, molecular dynamic
simulation, NMR, x-Ray crystallographic data, etc.
q Biodata Modeling & Statistical Analysis: biological pathways
analysis, Gene, clinical data cohorts study, data extraction, etc.
q Medical Image Processing: image segmentation, registration,
statistic modeling.
q Biodata Visualization: 3D molecule structures, genomics sequences
visualization, etc.
Ruzhu Chen @ 2019
Data Pipeline for AI
Insights Out
Trained Models,
simulations
Inference
Data In
Transient Storage
SDS/Cloud
Global Ingest
Throughput-oriented,
globally accessible
Cloud
ETL
High throughput, Random
I/O,
SSD/Hybrid
Archive
High scalability, large/sequential I/O
HDD Cloud Tape
Hadoop / Spark
Data Lakes
Throughput-oriented
Hybrid/HDD
ML / DL
Prep ⇨ Training ⇨ Inference
High throughput, low
latency,
Random I/O
SSD/NVMe
Classification &
Metadata Tagging
High volume, index &
auto-tagging zone
Fast Ingest /
Real-time Analytics
High throughput
SSD
Throughput-oriented,
software defined
temporary landing zone
capacity tier
performance tier performance &
capacity Tier
performance &
capacity Tier
performance tier
capacity tier
Fits Traditional and New Use Cases
EDGE COLLECT ORGANIZE ANALYZE INSIGHTS
INFUSE
IBM Spectrum Scale / Storage for AI / © 2020 IBM Corporation
Optimizing Precision Genomics
Reduced time-to-completion for long-running
jobs while increasing resource utilization
Using IBM, Sidra has completed hundreds of
thousands of computing tasks comprising
millions of files and directories, without
experiencing system downtime.
• Ease of use
• Optimize resources
• Scale workload
AI Frameworks /
Open-Source Libraries
AI Tools and
Applications
AI Software Landscape
AI
Infrastructure
40 IBM IT Infrastructure / © 2021 IBM Corporation
OpenPOWER is a technical community
dedicated to expanding the the IBM Power architecture ecosystem
https://github.com/open-ce
Open-CE
Minimize time to value for
foundational ML/DL packages
Provide a flexible source-to-image
solution to provide a complete and
customizable AI environment.
Anaconda Environment for Applications
• Use anaconda enterprise network
(AEN) to manage cryo-EM software
repository on server.
• Easy to use and update software
Anaconda Architecture for Cryo-EM Analysis
Computation
Web Interface
Repo Install
Software
Control
Authentication
Anaconda Server
Compute Nodes
Database Users
Data Data Data
Microservices Containerized Workloads Multicloud Provisioning
Public Cloud
On-prem
ises
An architecture of loosely coupled
data services, easily refactored to
create containerized workloads
Stand-alone workloads composed of
microservices & data that are flexibly
deployed, orchestrated and managed
Agile provisioning of containerized
workloads in multicloud environments
and consumption of cloud services
Cloud Native Platforms
Agility o Efficiency o Cost Savings
IBM Cloud Pak for Data
Data Pipeline -The data that is feed into models has to be cleaned and structured to
produce accurate results
Real-Time (vs Batch) - Many AI applications have response times in milli-seconds and
in many cases have 100K+ IOT events per second (Latency, Latency, Latency)
Scalability - Ability to scale inference engine and manage infrastructure
Security - Applications running AI models in the field and back-offices
Multi-Tenancy - Multiple business applications leveraging shared infrastructure,
Multiple Models per Business Application
Tools Proliferation - Analytics, Data/Object Tagging, Model Training and Inferencing
Model Management - Continuous Training/Re-Training of Models, AI-DevOps, Ease of
Deployment
Transparency - Ability to explain decisions
A
C
C
U
R
A
C
Y
Typical AI Inferencing Considerations
Fairness Explainability Adversarial
Robustness
Transparency
Is it fair?
Is it easy to
understand?
Is it secure? Is it accountable?
Pillars of Trusted AI
47 IBM IT Infrastructure / © 2021 IBM Corporation
IBM leadership in AI
Group Name / DOC ID / Month XX, 2019 / © 2019 IBM Corporation 48
in U.S. patents for 26th consecutive
year with over 1,600 new AI patents
Innovation
AI Research
Proven
AI Leader
AI Users
Trusted
In IDC market share, leadership in
the key 6 Forrester AI Waves and
winner of Gartner Customer Choice
Award.
in international usage with
hundreds of millions of users across
80 countries
Thank You
Virtual assistance
for enhanced user
experience
Car manuals are usually consulted only as a last resort, and sometimes
not at all – which can compound what might start out as a relatively
minor issue.
Recognizing that many users are more willing to query an app, rather
than flip through a manual or phone a call center, Mercedes wanted to
create an an application that knows the car and its functionalities by
heart. Users would be able to pose questions specifically about their
vehicle, as they would to a knowledgeable Mercedes expert, and could
also ask general question about Mercedes features, such as the new EQ
design for Mercedes electric vehicles.
Results
Daimler and IBM have jointly developed “AskMercedes” which is a virtual
assistant based on IBM Watson conversational technology and the IBM
Cloud. It creates cognitive customer interactions and engages with the
digital cognitive manual, AskMercedes for more human and rich
interactions between Daimler and their customers.
The system can explain the displayed functions to the customer.
- IBM developed a Chatbot that helps drivers get immediate responses
and proactive suggestions about their cars
- AskMercedes can be accessed via an app or Facebook and other
messenger services – in future also in the vehicle itself
- AI powered by IBM Watson delivers a personalized and intuitive
experience added by Augmented Reality features
- Agile Development in a Cloud Garage approach
Group Name / DOC ID / Month XX, 2019 / © 2019 IBM Corporation 50
Source: https://www.ibm.com/blogs/think/
2017/11/end-of-the-car-manual/
Personalizing the
in-vehicle
experience
Volkswagen wanted to generate data driven revenue streams and
differentiate their digital Volkswagen We ecosystem with personalized
and contextual connected services.
The wanted to create a personal recommendation platform allowing
automotive & mobility companies to personalize internal and external
services increasing the acceptance and value of digital services,
resulting in a higher willingness to pay and/or brand attrition.
Results
“We Experience” follows a platform business model and addresses the
need of marketing personalization, connecting marketers with drivers,
who are receiving personalized contextual branded recommendations.
We Experience:
- Provides marketers a full-service solution to place targeted offers
Integrates smartphone and vehicle frontends
- Utilizes AI to analyze vehicle, user, context data to identify the right
offer at the right time and place to be distributed to a user.
- Marketers are paying for distributed, viewed, clicked offers
Combining an increasing merchant ecosystem with the variety of vehicle
data, analyzed with AI, We Experience generates valuable customers
interactions whilst unlocking new business models for Volkswagen.
Group Name / DOC ID / Month XX, 2019 / © 2019 IBM Corporation 51
Source: https://www.aperto.com/en/work/VW-We
Solving the recall
riddle
Honda was looking for a way to Improve handling of customer calls
regarding recalls, product updates, warranty extensions and field actions.
Working with IBM, Honda created Dave (Digital Assistant Virtual
Engineer) which is a virtual online agent to answer consumer questions
about Honda and Acura recalls 24/7.
Watson Engagement Advisor is trained to understand and respond to the
questions from customers on Recalls, Product Updates and Warranty
Extensions related to their vehicles
Customized chat UI that is integrated with Honda’s vehicle master and
CRM systems
“Ask Dave” chat can be launched from multiple Touchpoints
Results
- Improved Customer Experience with 24/7 support
- Improved Customer Experience with timely and accurate information
- Reduced call volume and costs
- Improved Customer Safety and Recall Engagement
Group Name / DOC ID / Month XX, 2019 / © 2019 IBM Corporation 52
Source:https://www.autonews.com/article/2017040
1/MOBILITY/304039963/honda-ibm-create-dave-
to-solve-recall-riddle
Delivering superior
quality using AI and
edge computing
The client is a leading global automotive supplier with a history of
delivering superior automotive components through innovative, quality-
centric manufacturing processes.
Now, the supplier is working with IBM to use edge computing and AI to
streamline and improve the quality of the welding process.
“Working with IBM, we're using edge computing and AI to take
advantage of a deeper level of data and analytics, such as visual
recognition and acoustics insights, to help our weld technicians diagnose,
predict and optimize outcomes.”
International Automotive Supplier
Solution Components:
IBM edge computing and AI solutions
Group Name / DOC ID / Month XX, 2019 / © 2019 IBM Corporation 53
Streamlining the
recruitment
process
Recruitment is a critical pillar to building the right human capital for an
organization. With hundreds of candidates going through its recruitment
process every month, car manufacturer ŠKODA AUTO was looking for
help to make the hiring of new employees more efficient and less time-
consuming not only for HR professionals but also for candidates.
ŠKODA AUTO implemented a virtual HR assistant to give job applicants
the ability to apply for a job through a virtual conversation rather than by
filling out extensive paper forms. Through the automated collection of
data, the solution delivers proactive and personalized services to Skoda's
HR team while providing data privacy.
Results
The solution is used today in two of the three ŠKODA factories in the
Czech Republic and currently collates, in Czech language, the
information from Czech job applicants, to streamline the collection and
storage of applicant's data.
Since its inception, the virtual HR assistant solution has saved
approximately 40 percent of the time monthly required to handle job
applications by HR employees.
Group Name / DOC ID / Month XX, 2019 / © 2019 IBM Corporation 54
Source: https://newsroom.ibm.com/2019-09-11-
SKODA-AUTO-Uses-IBM-Watson-Assistant-to-
Help-Improve-the-Efficiency-of-its-Recruitment-
Process

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AI in healthcare and Automobile Industry using OpenPOWER/IBM POWER9 systems

  • 1. Powering Up AI in Healthcare and Automotive Clarisse Taaffe-Hedglin Executive IT Architect IBM Garage IBM Systems clarisse@us.ibm.com
  • 2. Agenda Use cases The AI Ladder and Lifecycle AI at Scale Themes
  • 3. “AI is the fastest-growing workload”* 3 *Forrester Research Inc. “AI Deep Learning Workloads Demand a New Approach to Infrastructure”, by Mike Gualtieri, Christopher Voce, Srividya Sridharan, Michele Goetz, Renee Taylor, May 4, 2018. 3 IBM IT Infrastructure / © 2021 IBM Corporation
  • 4. Machine Learning Context REINFORCEMENT LEARNING TRANSFER LEARNING “AI is the automation of automation” – Jensen Huang, GCG 2020
  • 5. 5 Analytics Modernization: From Data to Actions 010101010101010111100010011001010111 0000000000010101010100000000000 111101011 11000 000000000000 111111 010101 101010 10101010100 Prescriptive What should we do ? Descriptive What Has Happened? Cognitive Learn Dynamically Predictive What Will Happen? ACTION DATA HUMAN INPUTS < < > < > > > delivering faster insights with greater efficiency to impact more lives
  • 6. Three broad categories of AI Use Cases “Structured” Data Use Cases Computer Vision Use Cases - Big Data (Rows and Columns) - Available AI Software More Accuracy ! This is sort of “Magic” - a deep learning Model is trained to detect and classify objects Natural Language Processing Use Cases - A Model learns to read, hear and “understand” language
  • 7. § BIG, COMPLEX SYSTEMS § PERSONALIZATION § AUTOMATION § SIMULATING RELATIONSHIPS § VISUAL RECOGNITION § PATTERN DETECTION § CHATBOTS § DESIGN OF EXPERIMENTS § OPTIMIZATION Thescenarios AIcansolvefor today 7 IBM IT Infrastructure / © 2021 IBM Corporation
  • 8. Addressable Markets And Fields For AI RETAIL Recommendation engines, Precision marketing AGRICULTURE Crop yield, Plant disease, Remote sensing LIFE SCIENCES Sequence Analysis, Radiology UTILITIES Smart Meter analysis, Capacity planning $ FINANCIAL SERVICES Risk analysis Fraud detection CUSTOMER SERVICE Chatbots, Helpdesk, Automated Expenses LAW & DEFENSE Threat analysis - social media monitoring RESEARCH Physics Modeling Simulation optimization TRANSPORTATION Optimal traffic flows, Route planning CONSUMER GOODS Sentiment analysis HEALTH CARE Patient sensors, monitoring, EHRs MEDIA/ENTERTAINMENT Advertising effectiveness OIL & GAS Exploration, Sensor analysis AUTOMOTIVE ADAS, Maintenance MANUFACTURING Line inspection, Defect analysis AI and Autonomous Machine Learning will help revolutionized every single industry making us more productive and efficient to do things that today are impossible to do. 8 IBM IT Infrastructure / © 2021 IBM Corporation
  • 9. A framework for designing, deploying, growing and optimizing infrastructure for HPC, AI and Cloud, created in collaboration with world’s leading healthcare and life sciences institutions, and using Red Hat OpenShift, IBM Power Systems, IBM Storage and open API endpoints. From Data to Insight with an Optimal Reference Architecture DATAHUB High Performance Data Fabric & Catalog Capable of Handling Exabytes of Data and Trillions of Objects ORCHESTRATION High Performance Computing & AI Platform Capable of Orchestrating Thousands of Servers and GPUs APPS & MODELS Large-scale and high-throughput workloads such as HPC, AI and Cloud computing MEDICAL TASKS Genomics, molecular simulation, structural analysis, diagnostics, data fusion, manufacturing quality inspection.
  • 10. 10 Smart loves problems, and there has never been a bigger problem facing our world. Biomolecular Structure Molecular Simulation Genomics Medical Diagnostics AI Data Fusion and AI Bio-Informatics Artificial intelligence and high-performance computing have already begun to attack the virus, assisting in molecular drug discovery, genomics and medical image processing.
  • 11. Data Overload Oceans of data arise from rapid digitization and instrumentation of healthcare. App Chaos Thousands of applications, workflows and models are not all following the same rules. Adoption Vertically integrated toolsets with heavy customization and vendor lock- in create work silos. Performance When scaling up or out, most institutions cannot diagnose or analyze the performance problems they face. Cost Demanding workloads require well- orchestrated infrastructure to manage, monitor and control costs. Five key challenges to progress remain despite advances
  • 12. © 2020 IBM Corporation 12 The Automotive Industry is undergoing a major digital transformation driven by Connected, Autonomous, Shared, Electrification imperatives Car Business Model Services focused Vehicle focused Digital Business Model key focus core competency time to market workbench business model users user experience weeks networks data driven engineering years supplier tiers unit sales cars
  • 13. AI is transforming how Automotive businesses operate Group Name / DOC ID / Month XX, 2019 / © 2019 IBM Corporation 13 The AI Ladder Intelligent Workflows • Predictive • Automated • Agile • Trusted Connected Vehicle / AD CTO Risk & Compliance CRO Customer Experience CMO Manufacturing CMO Enterprise /IT Operations CIO
  • 14. However, AI is not magic Group Name / DOC ID / Month XX, 2019 / © 2019 IBM Corporation 14 Trust in AI systems and recommendations Data complexity and fluidity Data privacy and regulatory compliance Intelligent workflows are complex to self-build compounded by AI talent scarcity and cost Capturing knowledge in ML and DL models Answer extraction with Natural language understanding Complex document and expertise learning
  • 15. Data Insight HPC Analysis & Simulation AI Inference & Automation Sensors The Convergence of HPC and AI 15 IBM IT Infrastructure / © 2021 IBM Corporation
  • 16. Optimizing Medical Imaging Enhance image identification with deep learning to assist physicians and benefit patients 1300 MRI images trained by IBM Power Systems and IBM Storage in just two hours, compared to forty hours on traditional architectures
  • 17. 97% Accuracy for Melanoma Detection for Dermoscopic Images Melanoma vs. Atypical & Benign Human* Deep Features Ensembles CNN DRN Doctor/ Expert ImageNet + Sparse Coding + Low-level + Auto- Encoder Deep Learning Deep Residual Learning 0.84 0.91 0.92 0.93 0.94 0.95 0.97 - 0.73 0.73 0.74 0.77 - - * Estimated human expert performance Use Case Automatic skin lesion image analysis for melanoma detection with Memorial Sloan Kettering (MSK-CC) Visual modeling techniques: § Deep Residual Networks § Conv. Neural Networks § Ensemble Models Top Performance = 97% Accuracy!!! Melanoma vs. Atypical Best 17 Think 2020 / DOC ID / Month XX, 2020 / © 2020 IBM Corporation
  • 18. 18 Advances in instrument design, sample preprocessing and mathematical methods have enabled high volume throughput imaging at atomic scale. Cryogenic electron microscopes generate an average of 5 TB of image data per day BIOMOLECULAR STRUCTURE Massive Data Sets Require Massive Processing Capability
  • 19. Accelerating Cryo-EM Imaging Analysis Reduced time-to-completion for high resolution image analysis jobs while increasing resource utilization Using IBM AC922 cluster, more than 100 cryo-EM high resolution image workload analysis jobs running in parallel on Satori cluster BIOMOLECULAR STRUCTURE
  • 20. Simulation of millions of atoms requiring large computational resources Large scale simulation includes millions of atoms • Virus molecules • Ribosomes • Bioenergy system and complex Solution • High performance computing CPU and GPUs accelerating performance • Optimal memory and network bandwidths scaling performance to hundreds of nodes • Techniques to reduce number of simulations Receptor ligand Virus molecule simulation Receptor-ligand fit Cryptic binding site prediction Binding energy prediction MOLECULAR SIMULATION
  • 21. Molecular Dynamics Simulation Computational Intensity A) Using NAMD to simulate influenza B) virus (left)and Covid-19 (right) B) Drug discovery: protein receptor C) In silico prediction of protein cryptic binding site D) Predicting protein receptor ligand binding energy Receptor ligand Large scale simulation includes millions of atoms • Virus molecules • Ribosomes • Bioenergy system and complex Solution • High performance computing CPU and GPUs accelerating performance • Optimal memory and network bandwidths scaling performance to hundreds of nodes • Techniques to reduce number of simulations
  • 22. Bayesian optimization accelerated workflow uses 1/3 of the calculations to achieve 4 orders of magnitude resolution increase Optimizing Molecular Modeling Achieves human level performance in days instead of months. Accelerated Force Field Tuning Intelligent Phase Diagram Exploration
  • 23. Faster Better Cheaper BOA accelerates time to insight, time to value, and time to design by factors Example: IBM EDA ->100x faster than brute force BOA can find new and unknown optima in a design space because of its lack of bias and exploration algorithm Example: Infineon – 3x faster than other methods and 4 orders of magnitude better resolution Nothing is cheaper than a simulation which is never run. BOA prevents unnecessary work which reduces all kinds of costs Example: GlaxoSmithKline – reduced their screen workload from 20k experiments to 200 IBM BOA Bayesian Optimization Value 0 200 400 600 800 BOA Greedy Similarity Diversity count Search Method Comparison Drug Discovery Case - Single Objective All Data / Ties removed Conclusion: >80% of the time IBM BOA is the best method with the least regret
  • 24. Speed time to value, with pre-built AI apps and learnings from thousands of AI engagements 24 Cognitive car manual explaining increased vehicle complexity Generate new data driven revenue stream with contextual connected services Improved Customer Safety and Recall Engagement Delivering superior quality using AI and edge computing Streamlining the recruitment process and saving 40 percent of time needed in application handling Connected Vehicle / AD Risk & Compliance Customer Experience Manufacturing IT Operations
  • 25. Designing a Formula 1 car is complex. Validating component design is crucial, but testing aerodynamics, either physically or by simulation, is costly.
  • 26. …leading to fewer simulations and lower development costs Using IBM Bayesian Optimization Accelerator to automatically predict the next best set of parameters to explore, we can minimize the drag to lift ratio to optimize the design of F1 car components efficiently… Formula 1 Design Exploration using AI and HPC 26 IBM IT Infrastructure / © 2021 IBM Corporation
  • 27. IBM Federal IBM Federal / August 2020 / © 2020 IBM Corporation
  • 28. A New Era of Autonomous Ships IBM has partnered with ProMare, a U.K.-based nonprofit research organization on building a fully autonomous Mayflower, built for the 21st Century. The Mayflower will be one of the first self-navigating, full-sized vessels to cross the Atlantic. It will have no captain or crew; instead, it will use IBM AI and Hybrid Cloud technologies to traverse the Atlantic and gather data that will help safeguard the health of the ocean and the industries it supports. The ship will depart Plymouth, England and set sail for Plymouth, MA in the spring of 2021 and will have the ability to operate independently in very challenging environments. IBM Federal / August 2020 / © 2020 IBM Corporation 28
  • 29. Scientific Experiments Navigation Systems SatCom / 4G / WiFi Control Center Hybrid Cloud Solution at the Edge Edge Agent Docker / RH Intermittent inbox / outbox Mission management vessel monitoring, planning, status, Cloud AI Captain Ship inbox / outbox Path Optimization: weather, efficiency, analytics Safety Care Kill switch Scientific Teams Public portal Edge Management RH OCP Weather On Premises Mayflower project / Oct 14th / © 2020 Submergence - MSubs - MarineAI - IBM Ship / Edge PowerCPU
  • 30. Vision AI Sensors (every second) Structure Rules Engine Evaluate Decide Optim Engine Unstructured To Structured Data Fusion COLREGS 1 to 1 problem MISSION objectives Weather Multiship problem Charts Control Hybrid Cloud and AI Architecture Vessel Dynamic Control / Robotics Command center Data Collection Development Action Vision Dev Rules Dev Optim Dev Edge Mgt Cameras Radar Local Weather AIS intermittent Mayflower project / Oct 14th / © 2020 Submergence - MSubs - MarineAI - IBM Weather Vessel Dynamic Controlc AI Captain
  • 31. Manufacturing Hybrid Cloud and AI Architecture Servers GPU / FPGA Storage ( ESS ) Quality Inspection - Very low latency - Device Inference? Equipment Sensors - low latency Plant Optimization - batch Factory location …n Quality Inspection - Very low latency Equipment Sensors - low latency Servers GPU (IC922) Storage ( ESS ) Optimization - batch Factory location 2 Cloud / IOT Quality Inspection - Very low latency - Device Inference? Equipment Sensors - low latency Servers GPU / FPGA Storage ( ESS ) Plant Optimization - batch Factory location 1 . . . . AI Applications and Data Hybrid Cloud - Containers - Cloud Paks Data and meta-data Servers GPU Storage On-Prem Enterprise Systems AI inferencing In Transaction Systems Headquarters Archive AI Model Training 31 IBM IT Infrastructure / © 2021 IBM Corporation
  • 32. Data Science Exploration to Production Use Case Exploration Data Science Model Build Use Case Deployment in Production Requires solution architecture Deploy Source: https://papers.nips.cc/paper/5656-hidden-technical-debt-in-machine-learning-systems.pdf Use Case Exploration Data Science Model Build Security, Privacy and Governance
  • 33. COLLECT - Make data simple and accessible ORGANIZE - Create a trusted analytics foundation ANALYZE - Scale AI everywhere with trust & transparency Data of every type, regardless of where it lives MODERNIZE your data estate for an AI and hybrid multicloud world INFUSE – Operationalize AI across business processes The AI Ladder A prescriptive approach to accelerating the journey to AI AI AI-optimized systems infrastructure 33 IBM IT Infrastructure / © 2021 IBM Corporation
  • 34. Public data Anything data system can pull from the outside world for free through web connections, databases, IoT and sensors Proprietary data What private data from the outside world could the system be given permission to use? Purchased data What pre-trained data could the system buy or subscribe to? IBM Skills Academy / © Copyright 2018 IBM Corporation Ground truth Data used to define what the system knows from day one Domain knowledge Data resources that can be used to teach the system to understand and be an expert in a particular field Private data Unique data the creator owns and only shares internally Personal public data What unique data does the creator share with the outside world? Transaction and application data Machine, sensor data Enterprise content Image, geospatial, video Social data Third-party data Available Data Sources
  • 35. 12 July 2021/ © 2018 IBM Corporation • Metadata is the structured data about the unstructured object • Who, what, when, where, and why of account, container, object, stream, dir, file • Perfect for indexing and searching • Metadata may be separate from the data, stored with the data, or derived from the data • Posix inode plus extended attributes • Standard document headers (doc, ppt, mp3, dicom, pdf, jpeg, GeoTIFF) • Custom metadata tags • AI derived metadata Age, Biomarkers, Developmental Stage, Cell Surface, Markers, Cell Type/Cell Line, Disease State, Extract Molecule, Genetic Characteristics, Immunoprecipitation, antibody, Organism Biomedical Natural Language Processing Image Location Size Owner Group Permissions Last-Modified ... System Metadata Where is the data?
  • 36. Metadata-Fueled Data Analysis Large Scale Data Ingest • Scan records at high speed • Live event notifications • Capture system-level tags • Automatic indexing Business-Oriented Data Mapping • Custom data tagging • Content-inspection via APIs • Policy-driven workflows Data Activation • Data movement via APIs • Extensible architecture • Solution Blueprints Data Visualization • Query billions of records in seconds • Multi-faceted search • Drilldown dashboard • Customizable reports
  • 37. The Data: Biological Data Analytics Biological Data Analysis Biomarker Identification Biodata modeling and Statistical Analysis Biodata Visualization Medical Images Data analysis Structural Bioinformatics Genomics Sequence data analysis Biological Data Analytics q Genomic Sequence Data: an explosive growth of biodata q Sequence alignment q Variant discovery and characterization q Genomic profiling and pattern discovery q Biomarker Identification: gene expression profile, RNA-seq, ChIP- seq, microarray identification and validation, etc. q Structural Bioinformatics: identify and predict 3D biomolecule structures, such Cryo-EM data refinement, molecular dynamic simulation, NMR, x-Ray crystallographic data, etc. q Biodata Modeling & Statistical Analysis: biological pathways analysis, Gene, clinical data cohorts study, data extraction, etc. q Medical Image Processing: image segmentation, registration, statistic modeling. q Biodata Visualization: 3D molecule structures, genomics sequences visualization, etc. Ruzhu Chen @ 2019
  • 38. Data Pipeline for AI Insights Out Trained Models, simulations Inference Data In Transient Storage SDS/Cloud Global Ingest Throughput-oriented, globally accessible Cloud ETL High throughput, Random I/O, SSD/Hybrid Archive High scalability, large/sequential I/O HDD Cloud Tape Hadoop / Spark Data Lakes Throughput-oriented Hybrid/HDD ML / DL Prep ⇨ Training ⇨ Inference High throughput, low latency, Random I/O SSD/NVMe Classification & Metadata Tagging High volume, index & auto-tagging zone Fast Ingest / Real-time Analytics High throughput SSD Throughput-oriented, software defined temporary landing zone capacity tier performance tier performance & capacity Tier performance & capacity Tier performance tier capacity tier Fits Traditional and New Use Cases EDGE COLLECT ORGANIZE ANALYZE INSIGHTS INFUSE IBM Spectrum Scale / Storage for AI / © 2020 IBM Corporation
  • 39. Optimizing Precision Genomics Reduced time-to-completion for long-running jobs while increasing resource utilization Using IBM, Sidra has completed hundreds of thousands of computing tasks comprising millions of files and directories, without experiencing system downtime.
  • 40. • Ease of use • Optimize resources • Scale workload AI Frameworks / Open-Source Libraries AI Tools and Applications AI Software Landscape AI Infrastructure 40 IBM IT Infrastructure / © 2021 IBM Corporation
  • 41. OpenPOWER is a technical community dedicated to expanding the the IBM Power architecture ecosystem https://github.com/open-ce Open-CE Minimize time to value for foundational ML/DL packages Provide a flexible source-to-image solution to provide a complete and customizable AI environment.
  • 42. Anaconda Environment for Applications • Use anaconda enterprise network (AEN) to manage cryo-EM software repository on server. • Easy to use and update software Anaconda Architecture for Cryo-EM Analysis Computation Web Interface Repo Install Software Control Authentication Anaconda Server Compute Nodes Database Users
  • 43.
  • 44. Data Data Data Microservices Containerized Workloads Multicloud Provisioning Public Cloud On-prem ises An architecture of loosely coupled data services, easily refactored to create containerized workloads Stand-alone workloads composed of microservices & data that are flexibly deployed, orchestrated and managed Agile provisioning of containerized workloads in multicloud environments and consumption of cloud services Cloud Native Platforms Agility o Efficiency o Cost Savings IBM Cloud Pak for Data
  • 45. Data Pipeline -The data that is feed into models has to be cleaned and structured to produce accurate results Real-Time (vs Batch) - Many AI applications have response times in milli-seconds and in many cases have 100K+ IOT events per second (Latency, Latency, Latency) Scalability - Ability to scale inference engine and manage infrastructure Security - Applications running AI models in the field and back-offices Multi-Tenancy - Multiple business applications leveraging shared infrastructure, Multiple Models per Business Application Tools Proliferation - Analytics, Data/Object Tagging, Model Training and Inferencing Model Management - Continuous Training/Re-Training of Models, AI-DevOps, Ease of Deployment Transparency - Ability to explain decisions A C C U R A C Y Typical AI Inferencing Considerations
  • 46.
  • 47. Fairness Explainability Adversarial Robustness Transparency Is it fair? Is it easy to understand? Is it secure? Is it accountable? Pillars of Trusted AI 47 IBM IT Infrastructure / © 2021 IBM Corporation
  • 48. IBM leadership in AI Group Name / DOC ID / Month XX, 2019 / © 2019 IBM Corporation 48 in U.S. patents for 26th consecutive year with over 1,600 new AI patents Innovation AI Research Proven AI Leader AI Users Trusted In IDC market share, leadership in the key 6 Forrester AI Waves and winner of Gartner Customer Choice Award. in international usage with hundreds of millions of users across 80 countries
  • 50. Virtual assistance for enhanced user experience Car manuals are usually consulted only as a last resort, and sometimes not at all – which can compound what might start out as a relatively minor issue. Recognizing that many users are more willing to query an app, rather than flip through a manual or phone a call center, Mercedes wanted to create an an application that knows the car and its functionalities by heart. Users would be able to pose questions specifically about their vehicle, as they would to a knowledgeable Mercedes expert, and could also ask general question about Mercedes features, such as the new EQ design for Mercedes electric vehicles. Results Daimler and IBM have jointly developed “AskMercedes” which is a virtual assistant based on IBM Watson conversational technology and the IBM Cloud. It creates cognitive customer interactions and engages with the digital cognitive manual, AskMercedes for more human and rich interactions between Daimler and their customers. The system can explain the displayed functions to the customer. - IBM developed a Chatbot that helps drivers get immediate responses and proactive suggestions about their cars - AskMercedes can be accessed via an app or Facebook and other messenger services – in future also in the vehicle itself - AI powered by IBM Watson delivers a personalized and intuitive experience added by Augmented Reality features - Agile Development in a Cloud Garage approach Group Name / DOC ID / Month XX, 2019 / © 2019 IBM Corporation 50 Source: https://www.ibm.com/blogs/think/ 2017/11/end-of-the-car-manual/
  • 51. Personalizing the in-vehicle experience Volkswagen wanted to generate data driven revenue streams and differentiate their digital Volkswagen We ecosystem with personalized and contextual connected services. The wanted to create a personal recommendation platform allowing automotive & mobility companies to personalize internal and external services increasing the acceptance and value of digital services, resulting in a higher willingness to pay and/or brand attrition. Results “We Experience” follows a platform business model and addresses the need of marketing personalization, connecting marketers with drivers, who are receiving personalized contextual branded recommendations. We Experience: - Provides marketers a full-service solution to place targeted offers Integrates smartphone and vehicle frontends - Utilizes AI to analyze vehicle, user, context data to identify the right offer at the right time and place to be distributed to a user. - Marketers are paying for distributed, viewed, clicked offers Combining an increasing merchant ecosystem with the variety of vehicle data, analyzed with AI, We Experience generates valuable customers interactions whilst unlocking new business models for Volkswagen. Group Name / DOC ID / Month XX, 2019 / © 2019 IBM Corporation 51 Source: https://www.aperto.com/en/work/VW-We
  • 52. Solving the recall riddle Honda was looking for a way to Improve handling of customer calls regarding recalls, product updates, warranty extensions and field actions. Working with IBM, Honda created Dave (Digital Assistant Virtual Engineer) which is a virtual online agent to answer consumer questions about Honda and Acura recalls 24/7. Watson Engagement Advisor is trained to understand and respond to the questions from customers on Recalls, Product Updates and Warranty Extensions related to their vehicles Customized chat UI that is integrated with Honda’s vehicle master and CRM systems “Ask Dave” chat can be launched from multiple Touchpoints Results - Improved Customer Experience with 24/7 support - Improved Customer Experience with timely and accurate information - Reduced call volume and costs - Improved Customer Safety and Recall Engagement Group Name / DOC ID / Month XX, 2019 / © 2019 IBM Corporation 52 Source:https://www.autonews.com/article/2017040 1/MOBILITY/304039963/honda-ibm-create-dave- to-solve-recall-riddle
  • 53. Delivering superior quality using AI and edge computing The client is a leading global automotive supplier with a history of delivering superior automotive components through innovative, quality- centric manufacturing processes. Now, the supplier is working with IBM to use edge computing and AI to streamline and improve the quality of the welding process. “Working with IBM, we're using edge computing and AI to take advantage of a deeper level of data and analytics, such as visual recognition and acoustics insights, to help our weld technicians diagnose, predict and optimize outcomes.” International Automotive Supplier Solution Components: IBM edge computing and AI solutions Group Name / DOC ID / Month XX, 2019 / © 2019 IBM Corporation 53
  • 54. Streamlining the recruitment process Recruitment is a critical pillar to building the right human capital for an organization. With hundreds of candidates going through its recruitment process every month, car manufacturer ŠKODA AUTO was looking for help to make the hiring of new employees more efficient and less time- consuming not only for HR professionals but also for candidates. ŠKODA AUTO implemented a virtual HR assistant to give job applicants the ability to apply for a job through a virtual conversation rather than by filling out extensive paper forms. Through the automated collection of data, the solution delivers proactive and personalized services to Skoda's HR team while providing data privacy. Results The solution is used today in two of the three ŠKODA factories in the Czech Republic and currently collates, in Czech language, the information from Czech job applicants, to streamline the collection and storage of applicant's data. Since its inception, the virtual HR assistant solution has saved approximately 40 percent of the time monthly required to handle job applications by HR employees. Group Name / DOC ID / Month XX, 2019 / © 2019 IBM Corporation 54 Source: https://newsroom.ibm.com/2019-09-11- SKODA-AUTO-Uses-IBM-Watson-Assistant-to- Help-Improve-the-Efficiency-of-its-Recruitment- Process