12. 第一印象
Nonverbal behavior
55% Tone of voice
38%
Words
7%
7 38 55 Rule
by Albert Mehrabian
First, that there are basically three elements in any face-to-face communication:
Words, Tone of voice, Nonverbal behavior (e.g. Facial expression).
Secondly, the non-verbal elements are particularly important for communicating feelings and attitude, especially when
they are incongruent. http://www.kaaj.com/psych/