The document discusses transforming worker attitudes through emotional intelligence training interventions. It presents a case study of a training program conducted with the management team of a Jamaican hospitality sector company. The training focused on developing emotional intelligence skills like self-awareness, self-management, social awareness, and relationship management. Results of the training included increased resilience to change, acceptance of accountability, and a more cohesive management team. The presentation argues that focusing on learning rather than training can achieve sustainable improvements in habits and behaviors to transform organizational culture.

1. Transforming Worker Attitudes Through Training Interventions: An Emotional Intelligence Case Study Presentation For Human Resource Management Association of Jamaica Conference27 By Galba Bright, Galba Bright & Associates http://tuneupyoureq.com November 17 th 2007

8. Success Story Framework