2007 11 13 euhofa 46th the skills to welcome the knowledge overcomes the national borders Gabriele Guglielmi EBNT

1. The skills to welcome:
the knowledge overcomes the national borders
Gabriele Guglielmi, Presidente EBNT
guglielmi@ebnt.it

3. In E.B.N.T.
are present booth the enterprises’ Associations and
the workers’ Associations of the tourism sector.
E.B.N.T. is the hightest level of social dialogue in the tourism sector
E.B.N.T. develops activity of:
-observatory
-training planning
E.B.N.T gives assistance and consuling to enterprises and workers
of the tourism sector

4. Europe for All - Bruxelles 19/01/07 Gabriele Guglielmi ETLC
http://www.effat.org/public/index.php http://www.iuf.org/
http://www.uni-europa.org/ http://www.union-network.org
http://www.itfglobal.org/etf/
http://www.itfglobal.org/
http://www.etlc-network.eu/etlc

5. ETLC : Who we are
The European Trade Union Liaison Committee
on Tourism (ETLC) was set up as a coordination
platform in Brussels in 1995 by the European
Industry Federations and the Global Union
Federations representing workers in the tourism
sector.
The European federations EFFAT, UNI-Europa
and ETF represent more than 9 million trade
union members in Europe. They are the
recognised representatives for their sectors with
the European institutions and in the European
Social Dialogue with employers’ organisations.
The European Trade Union Liaison Committee
on Tourism represents workers in the various
businesses providing services to tourism, such
as hotels and restaurants, catering, transport,
travel agencies, tour operators, leisure parks,
tourist offices, tourist guides…

6. I'm a trade-unionist because I've a bottom/up approach?
Or
I've a bottom/up approach because I'm a trade-unionist?

7. I look at the world from the weakest people point of view
For example the workers, the employees point of view is a bottom/up approach.
But the seasonals (migrants, females …) workers point of view is
a much more bottom/up approach.
The same is for tourists point of view.
In the tourism chain, the disabled people point of view, is a bottom/up approach and
the benefits of this approach will be
"benefits for all the tourists"

8. Economic Impulses of Accessibile Tourism for All
Federal Ministry of Economics and Technology – Berlin –
March 2004 – Documentation Nr. 526

9. ITALIA 2006: OCCUPATI NEL TURISMO
Fonte: elaborazioni Federalberghi-FIPE su dati INPS
ITALIA 2006 MINIMO MASSIMO MEDIA STAGIONALI
661.106 914.840 772.007 253.734
27,74
MEDIA MASCHI
FEMMIN
E
ACCOGLIENZA 45,00 55,00
RISTORAZIONE 42,10 57,90
AGENZIE DI VIAGGIO 23,30 76,60
TERME 42,10 57,90

10. REGIONE MASCHI FEMMINE TOTALE %
VdA 1.695 2.395 4.090 58,56
PIEMONTE 16.798 33.262 50.060 66,44
LOMBARDIA 59.579 95.595 155.174 61,61
TAA 13.784 22.666 36.450 62,18
VENETO 31.805 48.347 80.152 60,32
FVG 4.581 10.516 15.097 69,66
LIGURIA 11.111 14.982 26.093 57,42
EMILIA R. 23.878 52.477 76.355 68,73
TOSCANA 24.139 36.984 61.123 60,51
MARCHE 7.272 13.325 20.597 64,69
UMBRIA 3.555 7.445 11.000 67,68
ABRUZZO 5.863 9.688 15.551 62,30
MOLISE 816 1.282 2.098 61,11
SARDEGNA 10.140 11.932 22.072 54,06

11. 2006: OCCUPAZIONE FEMMINILE NEL TURISMO PER REGIONI
30
35
40
45
50
55
60
65
70
75
VdA PIE LOM TAA VEN FVG LIG ER TOS M AR UM B ABR M OL SAR LAZ CAM BAS PUG CAL SIC

12. Stagionalità strutturale
(Inps, lavoratori dipendenti da esercizi ricettivi
italiani, 2004)
0
50.000
100.000
150.000
200.000
250.000
300.000
350.000
gennaiofebbraio
m
arzo
aprilem
aggio
giugno
luglio
agosto
settem
breottobrenovem
bredicem
bre

15. 2004- RICETTIVO - Incidenzastagionali per Regione
0
5000
10000
15000
20000
25000
30000
35000
40000
MOL AO BAS UMB FVG MAR ABR CAL PIEM LIG PUG SAR SIC CAM LAZ TOS TAA LOM VEN ER
GENNAIO
LUGLIO

16. Andamento dell'occupazione
0
200000
400000
600000
800000
1000000
1200000
1400000
1600000
1800000
GENNAIO
FEBBRIO
M
ARZO
APRILE
M
AGG
IO
GIUG
NO
LUG
LIO
AGO
STO
SETTEM
BRE
OTTOBRE
NOVEM
BRE
DICEM
BRE
2006
2005
2004
2003

17. Lavoratori dipendenti da aziende turistiche della Valle
d’Aosta
gen feb mar apr mag giu lug ago set ott nov dic
2005 4.463 4.454 4.623 3.487 2.129 3.018 5.057 5.249 3.261 2.155 2.219 4.917
2006 5.430 5.488 5.639 4.426 2.654 3.764 5.340 5.789 3.857 2.578 2.405 5.691
gen feb mar apr mag giu lug ago set ott nov dic
2005 2006

18. ENERO 2007 ESPANA
EXTRANJEROS TOTAL % EXTRANJEROS
COMERCIO AL POR MAYOR 71.175 860.204 8,3
COMERCIO AL POR MENOR 103.319 1.319.802 7,8
HOTELLERIA 210.801 864.121 24,4
TOTAL 385.295 3.044.127
FUENTE: IMMIGRACION Y MERCADO DE TRABAIO INFORME 2007

19. The aim of B.E.A.TR.I.C.
(Building European pAssport for TRansparent and International Certification)
is to create purpose-made istruments capable to help the mobility of citizens
in the field of vocational training and work,
instruments apt to verify concretely the usefulness of the certificates archieved
and to describe the competences acquired.
The role of such istruments is to ease the description of competences of a subject
in order to be easily understood
by the enterprise, thus helping the mobility of workers throughout the Europe.
The overriding purpose of the project is to give to the subjects the possibility
to promote their knowledge and
skills through instruments that allow to use them all over Europe

20. Labour mobility – McDonald’s style
Hot on the heels of the conference organized by the Committee on
14 September 2006 entitled“Labour mobility – the role of the social
partners”, McDonald’s launched its “McPassport” in Brussels in the
presence of Commissioner Spidla. The aim of this passport is to
provideMcDonald’s employees with greater labour mobility within
Europe.
“The option of giving up your job and travelling to another country at
your own expense and own risk and searching for a job there already
exists today anyway. So what’s so innovative about thismeasure?”,
asks Kerstin Howald, Tourism Secretary at EFFAT. “Normally,
businesses wishing to encourage their employees to cross-border
occupational mobility within the company also shoulder the
responsibility for the social framework conditions of this mobility.”

21. SECTORAL SOCIAL DIALOGUE HORECA
Enlarged SSD Steering Committee Meeting
(QUALIFICATIONS PASSPORT)
30 November2006 AGENDA
1.Specific aspects to be looked at:
a.Content:
•Diplomas, certificates
•Qualifications, skills, competences, training
•Learning outcomes
•Employment history
•Who completes the passport? Verification? Authentication?
•Format of the passport: Whether the passport should be in paper or plastic or both?
•The name of the passport: Career or skills passport?
•Country-specific or EU-wide?
•User-friendliness vis-à-vis SMEs?
•Language?
•Related issues:
•The relationship with Europass and the European Qualifications Framework
•Compatibility with existing passports?
•Issues concerning data protection

22. Consumi turistici giornalieri (fonte Munster’s University)
accomodation
39%
ristorazione
24%
leisure
7%
shopping
13%
Local transport
3%
Other services
14%
accomodation
ristorazione
leisure
shopping
Local transport
Other services

23. Consumi turistici giornalieri (fonte Assoturismo)
ricettività
22%
affitti
9%
ristorazione
24%
intrattenimento
9%
serv commerciali
15%
trasporti
6%
consumi domestici
11%
servizi balneari
4%

24. Figure 3 - Tourism spending in Brazil by sector, 200521
21 Euromonitor, “Travel and Tourism in Brazil,” February 2004, p. 30

26. A trade-Unionist approach about WTO statistics
Gross Domestic Product per Capita (GDPC)
May be not only a competitiveness index
But Also a: Number of employed workers index
Or: a wages level index

27. Travel & Tourism Competitiveness index of 124 Countries
Italy Rank is 33
I’ve analysed the first 40
Than I’ve changed the list with others index:
percentuage of employment in T&T Economy
percentuage of employment in T&T Industry
percentuage of Gross Domestic Product in T&T Economy
percentuage of Gross Domestic Product in T&T Industry

28. The Countries where the employed index is much more over the average
often there have not:
- a strong Trade Union Organisations
- good laws to protect workers

29. Where GDPC is under the average
Also
The working conditions and the wages level could
be under the average
And
“the distribution of the wealth among the population
in that touristics destinations could be inequal”

32. Rank Country / Economy Score
1 Switzerland 5,66
2 Austria 5,54
3 Germany 5,48
4 Iceland 5,45
5 United States 5,43
6 Hong Kong SAR 5,33
7 Canada 5,31
8 Singapore 5,31
9 Luxembourg 5,31
10 United Kingdom 5,28
11 Denmark 5,27
12 France 5,23
13 Australia 5,21
14 New Zealand 5,2
15 Spain 5,18
16 Finland 5,16
17 Sweden 5,13
18 United Arab Emirates 5,09
19 Netherlands 5,08
20 Cyprus 5,07

33. Ra
nk
Country /
Economy
Sco
re
T&T
Ind.
GDP
%
Empl
oyme
nt
T&T
Ind
%
T&T
Ind.I
ndex
T&T
Eco
GDP
%
Empl
oyme
nt
T&T
Eco
%
T&T
Eco
n
Ind
ex
26 Malta 4,96 13,20 18,40 0,72 26,10 31,90 0,82
29 Barbados 4,86 13,10 16,50 0,79 41,40 46,90 0,88
20 Cyprus 5,07 10,70 15,00 0,71 23,30 29,70 0,78
39 Mauritius 4,63 11,80 13,70 0,86 26,30 28,10 0,94
38 Croatia 4,66 9,20 10,60 0,87 20,10 23,10 0,87
34 Tunisia 4,75 9,20 9,00 1,02 18,10 17,00 1,06
57 Morocco 4,27 10,10 8,80 1,15 17,90 15,50 1,15
46 Jordan 4,52 9,20 8,70 1,06 21,10 19,50 1,08
1 Switzerland 5,66 6,20 8,10 0,77 14,30 18,00 0,79
15 Spain 5,18 6,90 7,50 0,92 17,80 19,10 0,93
2 Austria 5,54 6,20 7,30 0,85 16,60 19,10 0,87
22 Portugal 5,05 6,40 7,30 0,88 15,50 17,70 0,88
24 Greece 4,99 6,50 6,70 0,97 15,10 15,90 0,95
58 Egypt 4,24 7,90 6,70 1,18 15,00 12,60 1,19
4 Iceland 5,45 6,30 6,30 1,00 17,40 19,00 0,92
85
Trinidad and
Tobago 3,79 5,10 6,00 0,85 14,60 17,30 0,84
12 France 5,23 4,40 5,50 0,80 11,40 13,80 0,83
43 Thailand 4,58 6,50 5,20 1,25 14,30 10,70 1,34
40 Hungary 4,61 3,50 5,20 0,67 9,00 8,60 1,05
33 Italy 4,78 4,60 4,90 0,94 10,80 11,90 0,91

34. Ra
nk
Country /
Economy
Sco
re
T&T
Ind.
GDP
%
Empl
oyme
nt
T&T
Ind
%
T&T
Ind.I
ndex
T&T
Eco
GDP
%
Empl
oyme
nt
T&T
Eco
%
T&T
Eco
n
Ind
ex
29 Barbados 4,86 13,10 16,50 0,79 41,40 46,90 0,88
26 Malta 4,96 13,20 18,40 0,72 26,10 31,90 0,82
20 Cyprus 5,07 10,70 15,00 0,71 23,30 29,70 0,78
39 Mauritius 4,63 11,80 13,70 0,86 26,30 28,10 0,94
38 Croatia 4,66 9,20 10,60 0,87 20,10 23,10 0,87
46 Jordan 4,52 9,20 8,70 1,06 21,10 19,50 1,08
15 Spain 5,18 6,90 7,50 0,92 17,80 19,10 0,93
2 Austria 5,54 6,20 7,30 0,85 16,60 19,10 0,87
4 Iceland 5,45 6,30 6,30 1,00 17,40 19,00 0,92
1 Switzerland 5,66 6,20 8,10 0,77 14,30 18,00 0,79
22 Portugal 5,05 6,40 7,30 0,88 15,50 17,70 0,88
85
Trinidad and
Tobago 3,79 5,10 6,00 0,85 14,60 17,30 0,84
34 Tunisia 4,75 9,20 9,00 1,02 18,10 17,00 1,06
44 Slovenia 4,58 3,40 4,60 0,74 14,60 16,90 0,86
24 Greece 4,99 6,50 6,70 0,97 15,10 15,90 0,95
57 Morocco 4,27 10,10 8,80 1,15 17,90 15,50 1,15
12 France 5,23 4,40 5,50 0,80 11,40 13,80 0,83
54 Bulgaria 4,31 4,60 4,00 1,15 16,00 13,60 1,18
9 Luxembourg 5,31 2,90 3,90 0,74 9,40 13,40 0,70
58 Egypt 4,24 7,90 6,70 1,18 15,00 12,60 1,19

35. 0,60
0,70
0,80
0,90
1,00
1,10
1,20
1,30
1,40M
altaBarbados
CyprusM
auritiusCroatia
TunisiaM
orocco
Jordan
Switzerland
Spain
AustriaPortugal
EgyptGreece
Iceland
Trinidad
and
Tobago
FranceHungaryThailand
ItalySloveniaM
alaysia
Japan
Kenya
Philippines
United
StatesArgentinaBulgaria
Luxem
bourg
Israel

36. 0,60 0,70 0,80 0,90 1,00 1,10 1,20 1,30
Malta
Barbados
Cyprus
Mauritius
Croatia
Tunisia
Morocco
Jordan
Switzerland
Spain
Austria
Portugal
Egypt
Greece
Iceland
Trinidad and Tobago
France
Hungary
Thailand
Italy
Slovenia
Malaysia
Japan
Kenya
Philippines
United States
Argentina
Bulgaria
Luxembourg
Israel

37. 0,70 0,80 0,90 1,00 1,10 1,20 1,30 1,40
Malta
Barbados
Cyprus
Mauritius
Croatia
Tunisia
Morocco
Jordan
Switzerland
Spain
Austria
Portugal
Egypt
Greece
Iceland
Trinidad and Tobago
France
Hungary
Thailand
Italy
Slovenia
Malaysia
Japan
Kenya
Philippines
United States
Argentina
Bulgaria
Luxembourg
Israel

39. Survey of more than 500 business executives
conducted by Grant Thornton LLP 2007 september
72% of respondents believe that government
should regulate companies for their effect on the
environment and 56 percent said companies
should be regulated for their effect on human
rights and labor
• The three greatest benefits of enacting corporate
responsibility programs are: improves public
opinion, improves customer relations and
attracts/retains talent.

40. Wohnen und
Schlafen
Ankommen und
Orientieren
Erinnern und
Bestätigung finden
Essen
und Trinken
Freizeit und Sport
Service
und Assistenz
Unterhaltung
und Kultur
Ausflug und
Shopping
Vorbereiten,
Informieren und
Buchen
Anreise
Bildquelle: ADAC (Hrsg.) (2003): Barrierefreier Tourismus für Alle. München
Abreise

41. The skills to welcome:
the knowledge overcomes the national borders
Gabriele Guglielmi, Presidente EBNT
guglielmi@ebnt.it