IA Summit 2012, New Orleans, LA

1. BROKEN EXPERIENCES
FIXING UX ONE PIXEL AT A TIME
Gabi Moore & Christian Crumlish

2. What we are going to talk about

3. HOW IT STARTED

4. The
Consumer
Experience
Team

6. Basic Rules
http://www.sxc.hu/profile/ToivoL

8. THE ISSUES

9. Typos

10. Broken
Links

11. Bugs

12. Branding
Violations

13. Editorial
Issues

14. Visual Design Issues

15. Experience
Issues

16. THE PROCESS

17. Eating
Your Own
Dog Food
http://www.sxc.hu/photo/926964/

22. What is
fixed?
http://www.ghettoredhot.com/scissors-broke/

23. THE SITE

27. Adapting
to Issues
http://www.flickr.com/photos/ecololo/

28. A New Home

29. WHAT WE LEARNED

30. All
Experiences
Count
http://www.flickr.com/photos/yakoshka/

31. Mechanism Alone is
not the Solution

32. No
One Size
Fits All
Policies

33. THANKS!
Gabi Moore Christian Crumlish
@gabimoore @mediajunkie
about.me/gabimoore mediajunkie.com