Oracle field cloud service with oracle jet

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Integration of Oracle Field Cloud
Service with Oracle JET on JCS/ACC
Guillaume MASSON – SCC Malaga
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Agenda
OFSS with Oracle JET
Works on JCS and ACCS
Integration with Oracle Documents Cloud Service
Use Case
Features
How does it work?
Next Step
Share your use cases!
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Oracle Field Cloud Service with Oracle JET
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More info about Oracle Field Cloud Service: here More info about Oracle JET: here

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Works on JCS and ACC
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The project can be deployed on:
Oracle Java Cloud
Service
Oracle Application
Container Cloud
NodeJS version of the code.Java version of the code.

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Works on JCS and ACC
• The JCS version and the ACC version are using Oracle JET for the UI with exactly the same features:
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Oracle Application
Container Cloud
Oracle Java Cloud
Service

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Integration with Oracle Documents Cloud Service
• With the ACC version you can now use Docs to send files to the field agent concerning a specific customer and the
agent can also send you a doc thanks to the Oracle docs mobile app.
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Oracle Documents
Cloud Service
Supervisor Field agent

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Use case
The following project has been done for a French customer who asked to
have an interface to easily find the none assigned tasks close to the assigned
task of a selected agent.
The main purpose was to be able to allocate those tasks to the most
available agent who already has to work in the same area that a none
assigned task.
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Features
• Multi-Criteria search
• Google Map integration
• Agent list
• Workload of the agents
• Calendar of the agents
• Drag and drop feature to
update the agent calendar
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Features
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First window
• The agent list is loaded
• The agent activities
have been loaded in
background
• The agent workloads
have been calculated
• The map has been
initialized

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Features
Multi Criteria Search
• The activity list is
loaded
• The activities are
displayed with a
yellow van icon on the
map
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Features
Multi Criteria Search
• We can zoom in
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Features
Agent selected
• We can see the
agent list activity
on the map.
• The agent activities
are displayed in a
group (there are 8
activities inside this
group)
• The calendar is
updated
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Features
Agent Selected
• If we zoom in, the
group is divided in
two groups of 3
activities and two
independents
activities
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Features
Agent Selected
• If we zoom in on
the group of 3
activities we have
the same
behavior than
previously.
(color legend is
explained in the
next slide)
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Features
Agent Selected
Different colors
are used to easily
identify the
tasks status.
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Features
Agent Selected – icons legends
– : None assigned tasks
– : Current task of the selected agent
– : On pending tasks of the selected agent
– : Completed tasks of the selected agent
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Features
Agent Selected
• If we click on an agent
activity we have a
tooltip with some
information and the
possibility to add a doc
for the agent and a
specific activity
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Features
Activity List
• If we click on a
unassigned activity
on the map
(yellow van)
automatically it’s
going to select the
corresponding
activity on the list
at the right side
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Features
Activity List
• If we click on an
activity from the
list automatically
it’s going to
zoom in and
center the
corresponding
activity on the
map
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Features
Agent List
• If we click on
another agent the
calendar and the
map are
automatically
updated
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Features
Drag and drop
feature – Step 1
• If we drag an
unassigned
activity from the
list and drop it to
the calendar of
the selected
agent, the activity
is automatically
assigned to the
agent
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Features
Drag and drop
feature – Step 2
• If we drag an
unassigned
activity from the
list and drop it to
the calendar of
the selected
agent, the activity
is automatically
assigned to the
agent
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Features
Docs integration
• Add/Remove a doc
for a specific agent and
his customer
• The docs will be
accessible from the
docs mobile app
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Features
Docs integration
• Add/Remove a doc
for a specific agent and
his customer
• The docs will be
accessible from the
docs mobile app
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Doc “Customer Report.doc” accessible by the agent id 3200000, who is in charge
of the customer “Karla Bishop”.

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How does it work on ACC?
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Oracle JET
Your browser

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How does it work on JCS?
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Oracle JET
Your browser

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Next Step
• The next step would be to use ICS to integrate this demo with Oracle Sales
Cloud
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Oracle JET
Other cloud
Products
?

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Share your use cases
If you have any idea of use case or a real use case don’t hesitate to
share it !
guillaume.m.masson@oracle.com
+34 952 108 543
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