Freddy Ba

quality management quality assurance iso 9000 quality business process quality control quality management system calidad quality of service organizational behavior tqm organizational culture organization voluntad errores competition sobresaliente champion tenacidad learning change management aprendizaje pericia australia open tenis atp perseverancia rafael nadal fracaso novak djokovic wawrinka victoria sistema de gestión de la calidad operaciones procedimiento intranet standard operating procedure e-learning operating system management joomla iso9001:2008 portal gestión proceso productos supply chain management customer distribution and logistics estrategia aseguramiento products cliente marketing strategy strategic management creativity producción servicios creatividad