Presentation at ARK 2017 (ARK is the architecture conference organised by the Norwegian Computer Society/Dataforeningen)

1. INNOVASJON I OFFENTLIG SEKTOR
Foredrag for ARK 2017 “Arkitektur som understøtter digitalisering”
Christian Holmboe & Francis D’Silva
27. april 2017

2. TOPICS FOR THIS TALK

3. DIGITALIZATION + STATE OWNERSHIP = INNOVATION IN THE MARKET?
Source: “Founders’ appeal” (Gründeropprop) https://medium.com/@digitalfrode/ny-vekst-for-norge-f6b17d363d9a
• Norwegian State’s strategic
ownership in Norwegian businesses
#eierstyring
• Automation of knowledge-based
work is driving public service
agencies to better serve the
market #disruption
• New rules for Innovative
Procurement effective Jan 1st 2017
encourage innovation and agility
• Work with innovation and
enterprise architecture have
similar skills and responsibilities -
particularly for transformation
planning #cityplanning

4. DIGITALIZATION + STATE OWNERSHIP = INNOVATION IN THE MARKET?
Source: “Founders’ appeal” (Gründeropprop) https://medium.com/@digitalfrode/ny-vekst-for-norge-f6b17d363d9a
• Norwegian State’s strategic
ownership in Norwegian businesses
#eierstyring
• Automation of knowledge-based
work is driving public service
agencies to better serve the
market #disruption
• New rules for Innovative
Procurement effective Jan 1st 2017
encourage innovation and agility
• Work with innovation and
enterprise architecture have
similar skills and responsibilities -
particularly for transformation
planning #cityplanning

5. IN A DIGITAL SOCIETY, CONSUMERS SET THE BAR FOR THE SERVICE EXPERIENCE -
BUSINESSES AND GOVERNMENT AGENCIES MUST RESPOND ACCORDINGLY
Engaging and effortless interactions
Trusted and seamless connections
Citizen Customer
The
consumer
experience
The
enterprise
response
BusinessGovernment Agency

6. Businesses
• For profit and
volunteer/non-profit
• Government owned*
Governance
• Local - Regional
• Central
• Business Associations
Consumers
COLLABORATION BETWEEN PUBLIC SERVICE AGENCIES AND BUSINESSES CAN
DRIVE VALUE CREATION IN SOCIETY AND ENSURE PRIVACY AND TRANSPARENCY
* The public sector can be segmented as government and public corporations. The “government” segment consists of regulatory functions and enterprise that
provide a broad range of public services. The “public corporations” segment owns and operates enterprises that are engaged in activities that the market would
operate in; these enterprises are either wholly owned or partially controlled by the government. https://www.ssb.no/offentlig-sektor/offentlige-finanser

7. WHAT IS INNOVATION IN THE PUBLIC SECTOR?
“The process of translating
an idea or invention into a
good or service that creates
value”
…idea must be replicable at an economical cost and
must satisfy a specific need.
Innovation involves deliberate application of
information, imagination and initiative in deriving
greater or different values from resources, and
includes all processes by which new ideas are
generated and converted into useful products.
http://www.businessdictionary.com/definition/innovation.html
• The Doblin Framework can help explore opportunities in
public service innovation
• Innovation is not invention
• Innovation is about implementation

8. INNOVATION STARTS WITH AN UNDERSTANDING OF THE ENTERPRISE - ITS VALUE
PROPOSITION, CAPABILITY AND ROADMAP
This framework acts as an umbrella to capture and simplify a number of frameworks like: TOGAF, Osterwalder Canvas, ITIL, COBIT and PRINCE2. Innovation frameworks
like AT ONE (Service Design) and corresponding tools and techniques will be an integral part of the framework.
Value proposition («for who and with what»)
Delivery Capability («how and with who/what»)
Constituents Offerings
Services
Capabilities Organisation
Systems
Infrastructure
Roadmap («what and what
pace/when»)
Objectives, goals and
Constraints
Outcomes, results and
deliverables
Initiatives and projects
Vision
and
Strategy
«Why
and
How»
PEST

9. The visionaries
From left: Erik Fossum – Brønnøysund Register Centre, Svein Longva –
Statistics Norway and Bjarne Hope – Norway Tax

10. WHAT IS INNOVATION IN THE PUBLIC SECTOR?
“The process of translating
an idea or invention into a
good or service that creates
value”
…idea must be replicable at an economical cost and
must satisfy a specific need.
Innovation involves deliberate application of
information, imagination and initiative in deriving
greater or different values from resources, and
includes all processes by which new ideas are
generated and converted into useful products.
http://www.businessdictionary.com/definition/innovation.html
• The Doblin Framework can help explore opportunities in
public service innovation
• Innovation is not invention
• Innovation is about implementation

11. WHAT IS INNOVATION IN THE PUBLIC SECTOR?
“The process of translating
an idea or invention into a
good or service that creates
value”
…idea must be replicable at an economical cost and
must satisfy a specific need.
Innovation involves deliberate application of
information, imagination and initiative in deriving
greater or different values from resources, and
includes all processes by which new ideas are
generated and converted into useful products.
http://www.businessdictionary.com/definition/innovation.html
• The Doblin Framework can help explore opportunities in
public service innovation
• Innovation is not invention
• Innovation is about implementation

12. DET ER FORSKJELL PÅ MÅL OG FORMÅL
(THERE’S A DIFFERENCE BETWEEN GOAL AND PURPOSE)

13. INNOVATION STARTS WITH AN UNDERSTANDING OF THE ENTERPRISE - ITS VALUE
PROPOSITION, CAPABILITY AND ROADMAP
This framework acts as an umbrella to capture and simplify a number of frameworks like: TOGAF, Osterwalder Canvas, ITIL, COBIT and PRINCE2. Innovation frameworks
like AT ONE (Service Design) and corresponding tools and techniques will be an integral part of the framework.
Value proposition («for who and with what»)
Delivery Capability («how and with who/what»)
Constituents Offerings
Services
Capabilities Organisation
Systems
Infrastructure
Roadmap («what and what
pace/when»)
Objectives, goals and
Constraints
Outcomes, results and
deliverables
Initiatives and projects
Vision
and
Strategy
«Why
and
How»
PEST

14. WE DO AS WE’VE ALWAYS DONE
Tørke
høy
Lage
fór
Evolution is about improving existing processes
Innovation is about implementing new processes

15. UNDERSTAND THE ENTERPRISE’S ECOSYSTEM

16. SIMPLE AND SAFE TO
REPORT DIGITALLY
SAVING THE BUSINESS
COMMUNITY MORE
THAN €100 MILLION
ANNUALLY

17. TAKK FOR OSS!
Francis D’Silva
francis.dsilva@acando.no
Christian Holmboe
christian.holmboe@acando.no

18. 25