Presentation as part of our bid to create a center for research-driven innovation

1. Digital Platforms
Francis D’Silva, Accenture Innovation
Oslo, 23rd Nov 2010
Digital platforms comprising data, software and
hardware can enhance innovation and value creation
– for businesses, consumers and government.

2. What is? What if? So what?
• Nature of digital platforms
• Potential of digital platforms
• Evolving digital platforms to accelerate innovation

3. Digital Platforms – The buzz (and hype)
On 25th May 2010 Apple passed Microsoft to become the most valued
technology company – most likely based on the potential of the Appstore
Source: www.wolframalpha.com/input/?i=microsoft+vs+apple+market+capitalization+from+may+24th+2010+to+may+28th+2010

4. Digital Platforms – The status (and reality)
• Society for Worldwide Interbank Financial Telecommunication (SWIFT)
• NETS (earlier BBS)
And some older institutions ...
• International Telecom Union
• Universal Postal Union
... and some emerging institutions
• Global Business Dialogue on e-Society (GBDe) - http://gbd-e.org/

5. Digital platforms drive interoperability,
which enriches the service experience

6. What is a digital platform?
Software
Hardware
Facilities
Offering
Development
tools
Management
tools
Digital platform

7. A system perspective of an enterprise
Self-service channel
Management and
Operations
Customer management Production
The four portfolios reflect the customer, demand,
supply and manage capabilities of any enterprise

8. A system perspective of a «cooperative»
Self-service channel
Management and
Operations
Customer management Production
Self-service channel
Management and
Operations
Customer management ProductionSelf-service channel
Management and
Operations
Customer management Production
Self-service channel
Management and
Operations
Customer management Production
Self-service channel
Management and
Operations
Customer management Production
Self-service channel
Management and
Operations
Customer management Production

9. Clinical Information
Systems
Hospital Management
Systems
Information and services must flow seamlessly
for patients to enjoy a strong user experience
Portal
 Services must be useful for the user
 Trust must be maintained
 User-experience should be engaging
 Quality of content must be high
 The portal must tie into the supporting services
 Practices and procedures for the workforce
must be designed and implemented
 Move data seamlessly without compromising
accuracy, privacy for flexibility and usability
 Interdisciplinary processes and collaboration
 Data transfer between organisations (even across nation
states) – without compromising trust nor quality

10. What is a digital platform?
Software
Hardware
Facilities
Offering
Development
tools
Management
tools
Development
kits
Management
kits
• A digital platform is not feasible without standards – technical, processes, rules and
ultimately regulations and laws.
• Standards are often captured as data (taxonomies, codes, registers and schemas)

11. A scenario using Twitter
Verified by MinId
Verified by MinId
MinID is the Norwegian government’s
platform for authentication

12. Scenario using LinkedIn
Verified by MinId
Verified by Oppgaveregister
Verified via Arbeidsgiverregister
Verified via Studentregister
Verified via Studentregister
The different registers are managed by
different Norwegian government agencies.

13. HealthVault - An example consumer health
platform Felleskatalogen
AA-Register
Fastlegeregister
Helsepersonellregister

14. Serving
consumers
Serving
clients
Trusted platform for service innovation
Commercial Enterprise Public Sector Enterprise
Vision 20:20 : In 2020 customers contribute to the service
experience. Customer*-Provider collaboration in service design and
service innovation is common. A trusted co-production platform
accelerates innovations in services
Policy makersPoliticians
Service providers (Health, Finance, Education,
Energy)
Civil service and regulatory agencies
Advisory, contracting and professional service providers
Consumer / Citizen
* Customers include consumers and
clients (who serve consumers)
14

15. Thank You!
Francis D’Silva
Accenture Innovation
francis.dsilva@accenture.com
+ 47 908 26 049

16. “Designing for services using cloud
architectures” – a SIX project
Innovations in services will impact the design of devices, data-centers and the network.
Anticipating the disruptions these innovations will cause, this project seeks to investigate
how software should be architected to enable and support high-volume and deeply
experiential services that leverage computing resources that are virtualized (cloud
computing).
 The project will also investigate architectures and tools
needed to develop and operate such service-oriented
platforms. Focusing on public-sector services, this
project will harvest the experiences from large-scale
systems in Norway like Altinn and NAV’s pension
solution; it will also extract experiences from similar
solutions from a global network.
 The impact on the organizations working practices and
methods as a result of using such tools and
architectures will be studied in close collaboration with
the related project on “best practices in public
collaboration”
 The project will provide and use knowledge from SIX
projects investigating business and operating models
in service-based organizations.