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Entrepreneurship and small business:
Feasibility Analysis
Muhammad Shafiq
forshaf@gmail.com
http://www.slideshare.net/forshaf
Book references:
• Entrepreneurship by Bruce R. Barringer
•Entrepreneurship by Hisrich
2
What Is Feasibility Analysis?
• Feasibility Analysis
• Feasibility analysis is the process of determining whether a
business idea is viable.
• It is the preliminary evaluation of a business idea, conducted
for the purpose of determining whether the idea is worth
pursuing.
• Feasibility analysis takes the guesswork (to a certain degree)
out of a business launch, and provides an entrepreneur with a
more secure notion that a business idea is feasible or viable.
• Timing of Feasibility Analysis
• The proper time to conduct a feasibility analysis is early in
thinking through the prospects for a new business.
• The thought is to screen ideas before a lot of resources are
spent on them
• Components of a Properly Conducted Feasibility
Analysis
• A properly conducted feasibility analysis includes four
separate components.
When To Conduct a Feasibility Analysis
Outline for a Comprehensive Feasibility Analysis
Feasibility Analysis
Role of feasibility analysis in developing business ideas.
Product/Service Desirability
• Does it make sense? Is it reasonable? Is it something consumers
will get excited about?
•Does it take advantage of an environmental trend, solve a
problem, or take advantage of a gap in the marketplace?
• Is this a good time to introduce the product or service to the
market?
• Are there any fatal flaws in the product or service’s basic design
or concept?
First, ask the following questions to determine the basic
appeal of the product or service.
1. Product/Service Feasibility Analysis
• Product/Service Feasibility Analysis
• Is an assessment of the overall appeal of the product or service
being proposed.
• The idea is that before a prospective firm rushes a product or
service into development, it should be confident that the product
or service is what its prospective customers want.
• The two components of a product/service feasibility analysis are:
Product/Service
Desirability
Product/Service
Demand
• Second, Administer a Concept Test
• A concept statement should be developed.
• A concept statement is a one page description of a
business, that is distributed to people who are asked to
provide feedback on the potential of the business idea.
• The feedback will hopefully provide the entrepreneur
• A sense of the viability or the product or service idea.
• Suggestions for how the idea can be strengthened or “tweaked”
before proceeding further.
Product/Service Desirability
Developing a Business Concept
In developing a business concept,
consider the features and
benefits your proposed product
or service will offer.
features distinctive
aspects, qualities, or
characteristics of a product
or service
benefits things that
promote or enhance the
value of a product or a
service to the customer
When developing a business concept an entrepreneur must ask the following
questions:
 What is the product or service being offered
 Who is the customer?
 What is the benefit that is being provided?
 How will the benefit be delivered to the customer?
Preparing a Concept Statement
• Information to Include
• A description of the product or service being offered.
• The intended target market.
• The benefits of the product or service.
• A description of how the product will be positioned relative to similar ones in
the market.
• A description of how the product or service will be sold and distributed.
• Information about the founder or founders of the firm.
New Venture
Fitness
Drink’s
Concept
Statement
• Their are three steps to assessing product/service demand.
Step 1: Administer a Buying Intentions Survey- an instrument that is
used to gauge customer interest in a product or service.
Step 2: Conduct library, Internet, and Gumshoe research
Step 3: Usability Testing
• Usability tests are sometimes called user tests, beta tests, or field
trials, depending on the circumstances involved.
Prototype
Virtual Prototype
Standard Test Market
Controlled Test Market
Product/Service Demand
 One of the most effective things an entrepreneur can do to conduct a
thorough product/service feasibility analysis is to hit the streets and
talk to potential customers.
Product/Service Feasibility Analysis in Action
Role of feasibility analysis in the development of successful
business ideas at Activision (an electronic games company)
The Activision “Green Light Process”
2. Industry/Target Market Feasibility Analysis
• It is an assessment of the overall
appeal of the industry and the
target market for the proposed
business.
• An industry is a group of firms
producing a similar product or
service.
• A firm’s target market is the
limited portion of the industry it
plans to go after.
For industry/market
feasibility analysis, there
are three primary issues that
a proposed business should
consider:
Industry attractiveness,
market timeliness, and the
identification of a niche
market.
• Industries vary in terms of their overall attractiveness.
• In general, the most attractive industries have the
characteristics depicted on the next slide.
• Particularly important—the degree to which environmental
and business trends are moving in favor rather than against the
industry .
Industry Attractiveness
Industry Attractiveness
 In addition to evaluating an industry’s growth potential, a new venture
will want to know more about the industry it plans to enter.
 This can be accomplished through both primary and secondary
research, as explained in the next slide.
Role of Primary and Secondary Research in
Investigating Industry Attractiveness
Type of
Research
How It Is Conducted
Primary
research
Secondary
research
This is research that is original and is collected by
the entrepreneur. In assessing the attractiveness of a
new market, this typically involves an entrepreneur
talking to potential customers and key industry
participants.
This is research that probes data that are already
collected. Examples of where this data might come
from are: industry-related publications, government
statistics, competitor’s Web sites, and industry
reports from research firms like Forrester Research.
Market Timeliness Considerations
Nature of Product or
Service Introduction
Improvement on
something already
available in the
marketplace
Breakthrough new
product or service,
which should
establish a new
market segment
Major Considerations
• Is the window of opportunity open or closed?
• Is now a good time for a new market entrant
(i.e. are customers buying, are industry
incumbents making money?)
• Should we try to capture a first-mover
advantage or not?
22
Entry Strategy For New Entry Exploitation
First Mover- Launching new to the world product or service
or at least new to the market. (Pioneer advantage)
1. First mover faces less competitive rivalry
2. First movers can secure important channels
3. First movers are better positioned to satisfy customers
4. Above-average returns
5. Customer loyalty
6. An early hold on market share
Disadvantages of ‘Being First’
1. Demand Uncertainty: Considerable difficulty in accurately
estimating the potential size of the market, how fast it
will grow, and the key dimensions along which it will
grow.
2. Technological Uncertainty: Considerable difficulty in
accurately assessing whether the technology will
perform and alternate technologies will emerge and
leapfrog (game) over current technologies.
3. Uncertainty of Customers: Customers may have
considerable difficulty in accurately assessing whether
the new product or service provides value for them.
Second Mover –
Responds to first mover, typically through imitation
Is more cautious than first movers
Tends to study customer reactions to product
innovations
Tends to learn from the mistakes of first movers,
reducing its risks
Takes advantage of time to develop processes and
technologies that are more efficient than first movers,
reducing its costs
Reduce the entrepreneur’s costs associated with R&D.
Reduce customer uncertainty over the firm.
Late Mover –
Responds to market opportunities only after
considerable time has elapsed since first and
second movers have taken action
Has substantially reduced risks and returns
New Product Adopters Groups
1. Innovators- Venturesome, they try new ideas at some risks
2. Early adopters- they adopt new ideas early but carefully
3. Early majority- Adopt new ideas before average person
4. Late majority- Adopt new idea after a majority of people tried it.
5. Laggards- people suspicious to changes and adopt new product
when it becomes some thing of a tradition itself (essential part of
life)
• Identification of a Niche Market
• Niches do not 'exist' but are 'created' by identifying needs, wants,
and requirements that are being addressed poorly or not at all by
other firms.
• For a new firm, selling to a niche market makes sense for at least
two reasons.
• It allows a firm to establish itself within an industry without competing
against major competitors head on.
• A niche strategy allows a firm to focus on serving a specialized market very
well instead of trying to be everything to everybody in a broad market,
which is nearly impossible for a new entrant.
• Target Market Attractiveness
• The challenge in identifying an attractive target market is to find a market that’s
large enough for the proposed business but is yet small enough to avoid
attracting larger competitors.
Identification of a Niche Market
3. Organizational Feasibility Analysis
• It is s concerned with determining whether the business itself has
sufficient skills and resources to bring a particular product or
service idea to market successfully.
• Focuses on non-financial resources.
• There are two primary issues to consider in this area:
• Management prowess.
• Resource sufficiency.
• Management Prowess
• A firm should candidly evaluate the prowess, or ability, of its
management team to satisfy itself that management has the
requisite passion and expertise to launch the venture.
• Two of the most important factors in this area are:
• The passion that the solo entrepreneur or the founding team has for the
business idea.
• The extent to which sole entrepreneur or the founding team understands
the markets in which the firm will participate.
Solo entrepreneurs or founding teams with established
social and professional networks also have an advantage
Management Prowess
Management Competence
• An indication of
passion is the
willingness of a new
venture team to
complete
comprehensive
feasibility analysis.
32
Resource Sufficiency
This topic pertains to an assessment of whether an
entrepreneur has sufficient resources to launch the
proposed venture.
The focus here should be on nonfinancial resources in
that financial feasibility is considered separately.
To test resource sufficiency, a firm should list the 6 to
12 most critical nonfinancial resources that will be
needed to move the business idea forward successfully.
 If critical resources are not available in certain areas, it may be
impractical to proceed with the business idea.
Resource Sufficiency
Examples of nonfinancial resources that may be critical
to the successful launch of a new business
• Availability of affordable office or lab space.
• Likelihood of local and state government support of the business.
• Quality of the labor pool available.
• Proximity to key suppliers and customers.
• Willingness of high quality employees to join the firm.
• Likelihood of establishing favorable strategic partnerships.
• Proximity to similar firms for the purpose of sharing knowledge.
• Possibility of obtaining intellectual property protection in key areas.
4. Financial Feasibility Analysis
• For feasibility analysis, a quick financial assessment is usually
sufficient.
• The most important issues to consider at this stage are:
• Total start-up cash needed.
• Financial performance of similar businesses.
• Overall attractiveness of the proposed venture.
 The first issue refers to the total cash needed to prepare the
business to make its first sale.
 An actual budget should be prepared that lists all the anticipated
capital purchases and operating expenses needed to generate
the first $1 in revenues.
 The point of this exercise is to determine if the proposed venture
is realistic given the total start-up cash needed.
When projecting start-up expenses, it is better to overestimate
rather than underestimate the costs involved.
Murphy’s Law is prevalent in the start-up world—things will go wrong.
It is a rare start-up that doesn’t have some setbacks in getting up and
running.
Total Start-Up Cash Needed
• Estimate the proposed start-up’s financial performance by
comparing it to similar, already established businesses.
• There are several ways to doing this, all of which involve a little
ethical detective work.
• First, there are many reports available, some for free and some that require
a fee, offering detailed industry trend analysis and reports on thousands of
individual firms.
• Second, simple observational research may be needed. For example, the
owners of New Venture Fitness Drinks could estimate their sales by tracking
the number of people who patronize similar restaurants and estimating the
average amount each customer spends.
Financial Performance of Similar Businesses
• Overall Financial Attractiveness of the Proposed Investment
• A number of other financial factors are associated with promising business
startups.
• In the feasibility analysis stage, the extent to which a business opportunity is
positive relative to each factor is based on an estimate rather than actual
performance.
• The table on the next slide lists the factors that pertain to the overall
attractiveness of the financial feasibility of the business idea.
Overall Financial Attractiveness of the
Proposed Venture
• Steady and rapid growth in sales during the first 5 to 7 years in a clearly
defined market niche.
• High percentage of recurring revenue—meaning that once a firm wins a
client, the client will provide recurring sources of revenue.
• Ability to forecast income and expenses with a reasonable degree of
certainty.
• Internally generated funds to finance and sustain growth.
• Availability of an exit opportunity for investors to convert equity to cash.
Financial Factors Associated With Promising Business Opportunities
• Shown in Appendix 4, is a template for completing a
feasibility analysis.
• http://wps.pearsoned.com/wps/media/objects/5599/57
33471/Appendix_3_1.doc
• It’s called “First Screen” because it’s a tool that can be used
in the initial pass at determining the feasibility of a
business idea.
• If a business idea cuts muster at this stage, the next step is
to complete a business plan.
First Screen
• Frank William Abagnale, born (April 27, 1948) is known
for his history as a former confidence trickster, check
forger, and impostor.
• He is one of the most famous impostors ever, claiming to
have assumed no fewer than eight identities as an airline
pilot, a doctor, a school teacher, a U.S. Bureau of
Prisons agent, and a lawyer.
• His primary crime was check fraud; he became so skillful
that the FBI eventually turned to him for help in catching
other check forgers.
• He is currently a consultant and lecturer for
the FBI academy and field offices. He also runs Abagnale
& Associates, a financial fraud consultancy company.
41
http://startup.org.pk/
Related Case study:
• Martin "Marty" Cooper- While at Motorola
in the 1970s, Cooper conceived the first
handheld mobile phone (distinct from the
car phone) and led the team that
developed it and brought it to market. He
is considered the "father of the cell phone"
and is also cited as the first person in
history to make a handheld cellular phone
call in public.
42

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feasibility analysis for entrepreneur Lec 2

  • 1. Entrepreneurship and small business: Feasibility Analysis Muhammad Shafiq forshaf@gmail.com http://www.slideshare.net/forshaf Book references: • Entrepreneurship by Bruce R. Barringer •Entrepreneurship by Hisrich
  • 2. 2
  • 3. What Is Feasibility Analysis? • Feasibility Analysis • Feasibility analysis is the process of determining whether a business idea is viable. • It is the preliminary evaluation of a business idea, conducted for the purpose of determining whether the idea is worth pursuing. • Feasibility analysis takes the guesswork (to a certain degree) out of a business launch, and provides an entrepreneur with a more secure notion that a business idea is feasible or viable.
  • 4. • Timing of Feasibility Analysis • The proper time to conduct a feasibility analysis is early in thinking through the prospects for a new business. • The thought is to screen ideas before a lot of resources are spent on them • Components of a Properly Conducted Feasibility Analysis • A properly conducted feasibility analysis includes four separate components. When To Conduct a Feasibility Analysis
  • 5. Outline for a Comprehensive Feasibility Analysis
  • 6. Feasibility Analysis Role of feasibility analysis in developing business ideas.
  • 7. Product/Service Desirability • Does it make sense? Is it reasonable? Is it something consumers will get excited about? •Does it take advantage of an environmental trend, solve a problem, or take advantage of a gap in the marketplace? • Is this a good time to introduce the product or service to the market? • Are there any fatal flaws in the product or service’s basic design or concept? First, ask the following questions to determine the basic appeal of the product or service.
  • 8. 1. Product/Service Feasibility Analysis • Product/Service Feasibility Analysis • Is an assessment of the overall appeal of the product or service being proposed. • The idea is that before a prospective firm rushes a product or service into development, it should be confident that the product or service is what its prospective customers want. • The two components of a product/service feasibility analysis are: Product/Service Desirability Product/Service Demand
  • 9. • Second, Administer a Concept Test • A concept statement should be developed. • A concept statement is a one page description of a business, that is distributed to people who are asked to provide feedback on the potential of the business idea. • The feedback will hopefully provide the entrepreneur • A sense of the viability or the product or service idea. • Suggestions for how the idea can be strengthened or “tweaked” before proceeding further. Product/Service Desirability
  • 10. Developing a Business Concept In developing a business concept, consider the features and benefits your proposed product or service will offer. features distinctive aspects, qualities, or characteristics of a product or service benefits things that promote or enhance the value of a product or a service to the customer
  • 11. When developing a business concept an entrepreneur must ask the following questions:  What is the product or service being offered  Who is the customer?  What is the benefit that is being provided?  How will the benefit be delivered to the customer?
  • 12. Preparing a Concept Statement • Information to Include • A description of the product or service being offered. • The intended target market. • The benefits of the product or service. • A description of how the product will be positioned relative to similar ones in the market. • A description of how the product or service will be sold and distributed. • Information about the founder or founders of the firm.
  • 14. • Their are three steps to assessing product/service demand. Step 1: Administer a Buying Intentions Survey- an instrument that is used to gauge customer interest in a product or service. Step 2: Conduct library, Internet, and Gumshoe research Step 3: Usability Testing • Usability tests are sometimes called user tests, beta tests, or field trials, depending on the circumstances involved. Prototype Virtual Prototype Standard Test Market Controlled Test Market Product/Service Demand
  • 15.  One of the most effective things an entrepreneur can do to conduct a thorough product/service feasibility analysis is to hit the streets and talk to potential customers.
  • 16. Product/Service Feasibility Analysis in Action Role of feasibility analysis in the development of successful business ideas at Activision (an electronic games company) The Activision “Green Light Process”
  • 17. 2. Industry/Target Market Feasibility Analysis • It is an assessment of the overall appeal of the industry and the target market for the proposed business. • An industry is a group of firms producing a similar product or service. • A firm’s target market is the limited portion of the industry it plans to go after. For industry/market feasibility analysis, there are three primary issues that a proposed business should consider: Industry attractiveness, market timeliness, and the identification of a niche market.
  • 18. • Industries vary in terms of their overall attractiveness. • In general, the most attractive industries have the characteristics depicted on the next slide. • Particularly important—the degree to which environmental and business trends are moving in favor rather than against the industry . Industry Attractiveness
  • 19. Industry Attractiveness  In addition to evaluating an industry’s growth potential, a new venture will want to know more about the industry it plans to enter.  This can be accomplished through both primary and secondary research, as explained in the next slide.
  • 20. Role of Primary and Secondary Research in Investigating Industry Attractiveness Type of Research How It Is Conducted Primary research Secondary research This is research that is original and is collected by the entrepreneur. In assessing the attractiveness of a new market, this typically involves an entrepreneur talking to potential customers and key industry participants. This is research that probes data that are already collected. Examples of where this data might come from are: industry-related publications, government statistics, competitor’s Web sites, and industry reports from research firms like Forrester Research.
  • 21. Market Timeliness Considerations Nature of Product or Service Introduction Improvement on something already available in the marketplace Breakthrough new product or service, which should establish a new market segment Major Considerations • Is the window of opportunity open or closed? • Is now a good time for a new market entrant (i.e. are customers buying, are industry incumbents making money?) • Should we try to capture a first-mover advantage or not?
  • 22. 22
  • 23. Entry Strategy For New Entry Exploitation First Mover- Launching new to the world product or service or at least new to the market. (Pioneer advantage) 1. First mover faces less competitive rivalry 2. First movers can secure important channels 3. First movers are better positioned to satisfy customers 4. Above-average returns 5. Customer loyalty 6. An early hold on market share
  • 24. Disadvantages of ‘Being First’ 1. Demand Uncertainty: Considerable difficulty in accurately estimating the potential size of the market, how fast it will grow, and the key dimensions along which it will grow. 2. Technological Uncertainty: Considerable difficulty in accurately assessing whether the technology will perform and alternate technologies will emerge and leapfrog (game) over current technologies. 3. Uncertainty of Customers: Customers may have considerable difficulty in accurately assessing whether the new product or service provides value for them.
  • 25. Second Mover – Responds to first mover, typically through imitation Is more cautious than first movers Tends to study customer reactions to product innovations Tends to learn from the mistakes of first movers, reducing its risks Takes advantage of time to develop processes and technologies that are more efficient than first movers, reducing its costs Reduce the entrepreneur’s costs associated with R&D. Reduce customer uncertainty over the firm.
  • 26. Late Mover – Responds to market opportunities only after considerable time has elapsed since first and second movers have taken action Has substantially reduced risks and returns
  • 27. New Product Adopters Groups 1. Innovators- Venturesome, they try new ideas at some risks 2. Early adopters- they adopt new ideas early but carefully 3. Early majority- Adopt new ideas before average person 4. Late majority- Adopt new idea after a majority of people tried it. 5. Laggards- people suspicious to changes and adopt new product when it becomes some thing of a tradition itself (essential part of life)
  • 28. • Identification of a Niche Market • Niches do not 'exist' but are 'created' by identifying needs, wants, and requirements that are being addressed poorly or not at all by other firms. • For a new firm, selling to a niche market makes sense for at least two reasons. • It allows a firm to establish itself within an industry without competing against major competitors head on. • A niche strategy allows a firm to focus on serving a specialized market very well instead of trying to be everything to everybody in a broad market, which is nearly impossible for a new entrant. • Target Market Attractiveness • The challenge in identifying an attractive target market is to find a market that’s large enough for the proposed business but is yet small enough to avoid attracting larger competitors. Identification of a Niche Market
  • 29. 3. Organizational Feasibility Analysis • It is s concerned with determining whether the business itself has sufficient skills and resources to bring a particular product or service idea to market successfully. • Focuses on non-financial resources. • There are two primary issues to consider in this area: • Management prowess. • Resource sufficiency.
  • 30. • Management Prowess • A firm should candidly evaluate the prowess, or ability, of its management team to satisfy itself that management has the requisite passion and expertise to launch the venture. • Two of the most important factors in this area are: • The passion that the solo entrepreneur or the founding team has for the business idea. • The extent to which sole entrepreneur or the founding team understands the markets in which the firm will participate. Solo entrepreneurs or founding teams with established social and professional networks also have an advantage Management Prowess
  • 31. Management Competence • An indication of passion is the willingness of a new venture team to complete comprehensive feasibility analysis.
  • 32. 32
  • 33. Resource Sufficiency This topic pertains to an assessment of whether an entrepreneur has sufficient resources to launch the proposed venture. The focus here should be on nonfinancial resources in that financial feasibility is considered separately. To test resource sufficiency, a firm should list the 6 to 12 most critical nonfinancial resources that will be needed to move the business idea forward successfully.  If critical resources are not available in certain areas, it may be impractical to proceed with the business idea.
  • 34. Resource Sufficiency Examples of nonfinancial resources that may be critical to the successful launch of a new business • Availability of affordable office or lab space. • Likelihood of local and state government support of the business. • Quality of the labor pool available. • Proximity to key suppliers and customers. • Willingness of high quality employees to join the firm. • Likelihood of establishing favorable strategic partnerships. • Proximity to similar firms for the purpose of sharing knowledge. • Possibility of obtaining intellectual property protection in key areas.
  • 35. 4. Financial Feasibility Analysis • For feasibility analysis, a quick financial assessment is usually sufficient. • The most important issues to consider at this stage are: • Total start-up cash needed. • Financial performance of similar businesses. • Overall attractiveness of the proposed venture.
  • 36.  The first issue refers to the total cash needed to prepare the business to make its first sale.  An actual budget should be prepared that lists all the anticipated capital purchases and operating expenses needed to generate the first $1 in revenues.  The point of this exercise is to determine if the proposed venture is realistic given the total start-up cash needed. When projecting start-up expenses, it is better to overestimate rather than underestimate the costs involved. Murphy’s Law is prevalent in the start-up world—things will go wrong. It is a rare start-up that doesn’t have some setbacks in getting up and running. Total Start-Up Cash Needed
  • 37. • Estimate the proposed start-up’s financial performance by comparing it to similar, already established businesses. • There are several ways to doing this, all of which involve a little ethical detective work. • First, there are many reports available, some for free and some that require a fee, offering detailed industry trend analysis and reports on thousands of individual firms. • Second, simple observational research may be needed. For example, the owners of New Venture Fitness Drinks could estimate their sales by tracking the number of people who patronize similar restaurants and estimating the average amount each customer spends. Financial Performance of Similar Businesses
  • 38. • Overall Financial Attractiveness of the Proposed Investment • A number of other financial factors are associated with promising business startups. • In the feasibility analysis stage, the extent to which a business opportunity is positive relative to each factor is based on an estimate rather than actual performance. • The table on the next slide lists the factors that pertain to the overall attractiveness of the financial feasibility of the business idea. Overall Financial Attractiveness of the Proposed Venture
  • 39. • Steady and rapid growth in sales during the first 5 to 7 years in a clearly defined market niche. • High percentage of recurring revenue—meaning that once a firm wins a client, the client will provide recurring sources of revenue. • Ability to forecast income and expenses with a reasonable degree of certainty. • Internally generated funds to finance and sustain growth. • Availability of an exit opportunity for investors to convert equity to cash. Financial Factors Associated With Promising Business Opportunities
  • 40. • Shown in Appendix 4, is a template for completing a feasibility analysis. • http://wps.pearsoned.com/wps/media/objects/5599/57 33471/Appendix_3_1.doc • It’s called “First Screen” because it’s a tool that can be used in the initial pass at determining the feasibility of a business idea. • If a business idea cuts muster at this stage, the next step is to complete a business plan. First Screen
  • 41. • Frank William Abagnale, born (April 27, 1948) is known for his history as a former confidence trickster, check forger, and impostor. • He is one of the most famous impostors ever, claiming to have assumed no fewer than eight identities as an airline pilot, a doctor, a school teacher, a U.S. Bureau of Prisons agent, and a lawyer. • His primary crime was check fraud; he became so skillful that the FBI eventually turned to him for help in catching other check forgers. • He is currently a consultant and lecturer for the FBI academy and field offices. He also runs Abagnale & Associates, a financial fraud consultancy company. 41 http://startup.org.pk/
  • 42. Related Case study: • Martin "Marty" Cooper- While at Motorola in the 1970s, Cooper conceived the first handheld mobile phone (distinct from the car phone) and led the team that developed it and brought it to market. He is considered the "father of the cell phone" and is also cited as the first person in history to make a handheld cellular phone call in public. 42