The maintainer in an RCM analysis meeting had a great idea for a new tool that would make a maintenance task safer and easier. However, when asked why he hadn't suggested it before, he responded that management never listened to his other ideas and didn't care what he thought, so he stopped trying. The document argues that equipment experts are an untapped resource who know the vulnerabilities and solutions, and that organizations should ask for their expertise through activities like RCM analysis to transform themselves.

1. I COULDN'T
BELIEVE HIS
RESPONSE
Nancy Regan

2. One day I was facilitating an RCM
analysis in a manufacturing plant.
The maintainer on my Working
Group had a great idea for a new
tool that would make a maintenance
task safer and easier.
2/8

3. The other Working Group members
agreed it was a great idea, especially
because it was inexpensive and
straightforward to implement.
3/8

4. I noted the solution as a Default
Strategy in our RCM analysis.
But before we moved on to the next
Failure Mode, I asked Randy why he
hadn’t suggested this before.
4/8

5. “Because they didn’t listen to any of
the other ideas I had."
They don’t care what I think, so I just
stopped trying.”
My heart broke.
5/8

6. Equipment experts are the untapped
gold in any organization.
They know where the vulnerabilities
lay, and they know what to do about
them.
Don't waste this vital resource.
6/8

7. RCM analysis doesn't just help you
formulate a maintenance plan.
RCM memorializes the expertise and
experience of equipment experts.
7/8

8. You can transform your organization
when you ask the right people the
right questions.
I've seen it first-hand!
8/8