3. CUSTOMER SERVICES 1 www.amadeus.net AMADEUS enables the travelers to organize his trips from A to Z through one and unique website. This application allows the customers to find flight availability, flight timetables and flight status This application enables the guests to find the best hotel rates among 400 different destinations. This application gives the clients the best car rent rates among where and whenever they want to be picked up.

4. CUSTOMER SERVICES 2 www.amadeus.net Trip Tools : A Selection of tools which allow the customers to learn about the country of his trip from his own home. Activities : A Selection of activities which enable the customers to organize his trip (book museum or opera tickets by example) from his own home.

6. CUSTOMER COMMUNICATION www.amadeus.net Social bookmarking website : DELICIOUS The Customers are invited to bookmark the website on their own accounts: therefore a maximum of the customer’s contacts are directly and inderectly touched through this action. Social website: (Fugg) DIGG Personal Learning Network: DIIGO Social website: (Netscape) PROPELLER YAHOO Social Network (mainly for scientists): Technorati GOOGLE Social website: (Fugg) DIGG