World Class Manufacturing

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This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here: http://flevy.com/browse/business-document/world-class-manufacturing-3330 DOCUMENT DESCRIPTION This presentation provides the details behind and the 11 pillars of World Class Manufacturing (WCM). Got a question about the product? Email us at support@flevy.com or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead

Negócios

History
1. Ancient time – skill craftsmen,
blacksmith, etc
2. 1700 – Industrial Revolution
3. 1776 – Adam Smith – division of labour
4. 1790 – Eli Whitney – Interchangeable
parts
5. Henry Ford – car industry in USA
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Productivity
• Increase output with the same equipment
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Defining Quality
1. English Dictionary
1. Essential or distinguishing characteristic
2. Good moral, mental or aesthetic
characteristic
3. Virtue – degree of goodness or value -
Excellence
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Defining Quality (Cont.)
5. Conformance to customer requirements
6. Continuously meeting and improving
upon the agreed customer requirements
“It is the customer that defines Quality”
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Quality must be consider at all stages in the
life cycle, as shown below, of a product.
Marketing &
Market Research
Requirements&
Specification
Design&
Development
Procurement
Process Planning&
Development
Production
Inspection, testing&
Examination
Packaging&
Storage
Sales&
Distribution
Installation&
operation
Technical Assistance&
Maintenance
Disposal
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Pros and Cons of QC
Pros:
1. Easy to do
2. Cheap (short term)
3. Manageable
Cons:
1. Unreliable, long lead time, big lot sizes
2. Inspector takes the mistakes.
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Pros and Cons QA
Pros
1. Easier than QC to find problems
2. Problems identify earlier
Cons
1. Need skilled labours
2. High cost
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Cost of Quality
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Implementation of Total Quality
1. The need for an overall business strategy
2. Top management commitment
3. Adoption of new values and putting the
customer first
4. Improving the quality of work life
5. Involvement, teamwork and people
empowerment
6. Effective data driven problem solving
7. Eliminating waste and non-value added
activities
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Achieving Customer Satisfaction
1. Who are your internal and external customers?
2. What are their actual needs?
3. What are their expectations and measures?
4. Do you have the necessary resources to meet
their requirements?
5. How are changes in customer requirements
communicated?
6. Do you continuously meet their requirements?
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Quality Assurance - Concepts
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Tools for Quality Improvement
1. FMEA – Failure modes & Effects Analysis
2. QFD – Quality Function Deployment
3. Capability Studies – tolerance capability of
processes
4. Taguchi – minimum change/optimum solution
technique
5. Poka Yoke – fool proof devices
6. SPC- statistical process controlThis document is a partial preview. Full document download can be found on Flevy:
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QFD
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Example of Poka Yoke
Correct Hole
Incorrect Hole
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Summary
1. Quality is continuously meeting and
improving upon the agreed customer
requirements.
2. Customer defines Quality.
3. Quality Control
ACTIVITY
QUALITY
ASSESSOR
Input Output
Good
Bad
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Summary (cont.)
6. Quality Tools:
• FMEA
• QFD
• Capability Studies
• Taguchi
• Poka Yoke
• SPC
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More Information: https://flevy.com/browse/business-document/variance-analysis-2726 DOCUMENT DESCRIPTION Variance analysis is used to understand and assess the drivers of change in measured variables. Variance analysis helps explain and understand what drives the difference between two measures of the same variable. Variance analysis explains differences between measures by breaking those measures into their base components. This deck has 37 slides and contents include: - What is variance analysis? - Linear variance - Two component variance analysis - Variance analysis with more than two components - Key takeaways Got a question about this presentation? Email us at support@flevy.com.

Variance Analysis

Flevy.com Best Practices

More Information: https://flevy.com/browse/business-document/change-management-models-1214 BENEFITS OF DOCUMENT These models/frameworks can be used to enhance your project management and process improvement projects. A wide range of models/frameworks for you to choose from to suit your specific needs and situation. DOCUMENT DESCRIPTION This presentation is a collection of PowerPoint diagrams and templates used to convey 25 different Change Management models and frameworks. INCLUDED MODELS/FRAMEWORKS: 1. The Change Curve Model 2. Bridges' Transition Model 3. Lewin's Three Stage Change Model 4. Impact Analysis 5. Leavitt's Diamond 6. The Burke-Litwin Change Model 7. The McKinsey 7S Framework 8. The ADKAR Change Model 9. Kotter's Eight Phases of Change 10. The Training Needs Analysis Framework 11. The Power/Interest Grid for Stakeholder Prioritization 12. Osgood-Schramm's Model of Communication 13. Szpekman's Communication Framework 14. The Johari Window 15. The ADDIE Model 16. The Conscious Competence Learning Model 17. Kirkpatrick's Four-Level Training Evaluation Model 18. The PDCA Cycle 19. Six Sigma Quality Improvement (DMAIC) 20. Business Process Redesign (BPR) 21. Xerox Benchmarking Model 22. Project Management Body of Knowledge (PMBoK) 23. PRINCE2 Project Management 24. Managing Successful Programmes (MSP) 25. Management of Risks (M_o_R)

Change Management Models

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