Project Quality Management

6
Initiatin
g
Planning Exec Mon & Con Closing
Qualit
y
Mgmt
Plan
Quality
Perform
Quality
Assuranc
e
Control
Quality
Quality Planning,
Perform Quality
Assurance, and Perform
Quality Control map the
Plan-Do-Check-Act cycle
as described by W.
Edwards Deming
Quality is defined as the degree to
which the project fulfils requirement
These processes will occur at least once in
project
This document is a partial preview. Full document download can be found on Flevy:
http://flevy.com/browse/document/project-quality-management-1300

AccuracyPrecision Leading us to
The value of repeated
measurements are clustered
with little scatter
Measured value is close to
true value

2004 report based on 45
thousands IT projets
45 % of features build were
never used
19 % of the features were
rarely used
64% what we develop is
going to be never/ rarely
used
How much better our
system will be if we could
remove this unnessary
clutter and concentrate on
what added value to the
organization
13

Juran
Crosby
Shewhart
Deming
Fitness
for use.
Conformance
to requirement
Zero Defect.
Do it right
first time
Prevention is key
TQM
Process are
problem
PDCA
Mgmt Problem
14
Total Quality
Management
Six Sigma
Kaizen
Continues
Improvement
Four people credited with
leading quality moment are
Juran,Crosby,Shewhart &
Deming

20

House of TOYOTA

26
• Why people hide problems?
• They don’t want to be blamed for or want to stay under radar
• They don’t want to appear incompetent
• They don’t to slow down
• Denial
• Not recognizing the problem
• Making problem visible can cost you money
• Additional work
• This will make me look bad
• Problems aren't sever enough to raise tension
• You don’t know how to solve itThis document is a partial preview. Full document download can be found on Flevy:

29
• Who’s to Blame?
• Where as Kizen paradigm is to ask
5 Why’s

32
…Quality is planned, designed, and built-in – not inspected in..
“Identifying the quality standards and
the methods to meet them”
“Conformance to requirement and fitness for use”
“The process required to ensure that project will satisfy
the need for which it was undertaken”
Quality
Quality
Management
Quality PlanningThis document is a partial preview. Full document download can be found on Flevy:

35
The most common value in a list
“The addition of values divided by the number of values”
Middle values of a set of values ordered by rank
Mean
Median
Mode

38
…are considered acceptable
And untreatable…
“Attribute sampling is binary.
The output either conforms to quality or it does not
…are considered unusual and preventable
By process improvement…
Attribute Sampling
vs Variable
Sampling
Special Cause
Common Cause
Variable sampling measures how well output conforms to
quality i.e. rating a batch of product rated on continues scale
ie parts per million
They can not both occur in a single trial

41
Recommend changes or corrective
actions to Integrated Change
Control
Check that project complies
with organizational / project
procedures, policies, audits
and processes
Quality
Assurance
Perform continues
process
improvement
Usually done
in Project
Execution
Continually identify
company wide
improvements
Correct deficiencies when ever
found in products or processes

44
1Planning
Quality Mgmt • Plan Quality
Management
Plan Quality
Quality Mgmt Plan
Control Charts & COQ
EEF
Plan quality is to
make sure that end
deliverables is of
acceptable quality
Scope Baseline
Proprietary Quality Mgmt
Methodologies
Schedule /Cost
Performance Baseline
Risk Register
Stakeholder Register
Quality Metrics
Will define how quality will
be measured
Quality Checklist
Process
Improvement Plan
Project doc update
Flowcharting & Cost Benefit Analysis
Benchmarking
Statistical Sampling
Design of Experiment
OPA
CMMI, QFD, Lean, Six Sigma & LeanSixSigma

47
Stakeholder
satisfaction
Productivity
Costs Rework
How organizational quality policy will be implemented
Standards applied to projects
Who will be involved in managing quality, when and what will their specific duties be
Quality control procedure and measures
Quality assurance procedure and measures
Review of earlier decisions to make sure they are correct
Meetings to be held addressing quality
Reports that will address quality
What matrix will be used to measure quality
Tools used to ensure quality
What part of project or deliverable will be measured & when
Whatwearetryingtoachieve
Address the pts in plan☺

50
An Organization’s Quality Management
A PM you may come to know that you have to apply some methodology that you are applying in a
sensible way
Quality System (QMS)
Organizational structure
Procedures
Processes
Quality Control
Check that product meet their quality criteria
After the event having produced document or product
Quality Assurance (people & tools)
Assures product | process quality
Audits and evaluates the quality system
Quality Planning
Establishes objectives/requirements for quality.
Describes the activities to apply the quality system
(described in Project Quality Plan)
Wealwayspayoursupplierwithin
30days

53
Benchmarking
http://www.youtube.com/watch?v=R6tJpyaFiQc
http://www.youtube.com/watch?v=xuZOtKmGB1M

59
…Use most frequently to
track repetitive activities
required for producing
manufactured lots…
For repetitive processes, the control limits are generally set
at +3 Standard Deviation around
A process mean that has been set at 0 s.
A process is considered out of control when:
• A data point exceeds a control limit
• Seven consecutive plot points are above the mean
• Seven consecutive plot points are below the mean.
Can be used to monitor various types of output variables.
control charts may also be
used to monitor cost and
schedule variances, volume
and frequency of scope
changes, or other
management results to
help determine if the
project management
processes are in control

62
• Also referred as tally sheets
• May be used as checklist when gathering
data
• Structured record of defects we found
• Data about the frequencies collected in
check sheet are often displayed using pareto
diagrams
A structured, prepared
form for collecting and
analyzing data; a generic
tool that can be adapted
for a wide variety of
purposes
Also called defect
concentration
diagram
Pareto Charts

65
2
Planning
Quality
Mgmt
• Plan Quality
Manageme
nt
Quality Con
Measurement
Which we will use to evaluate quality std
and processes that we are using
Perform
Quality
Assurance
Change Request
Corrective action
Preventative action
Defect repair
Quality Metrics
…focussed on
steadily improving the activities
and processes
Undertaken to achieve quality- and
ensuring these will meet project quality
standards….
Quality Mgmt Plan
Plan Quality and Perform Quality
Control Tools and TechniquesProject document
OPA Updates
Quality standards
PMP update
Quality Mgmt Plan
Schedule
Cost Plan
Project doc update
Quality Audits
Process Analysis
Process Improvement
Plan
Work Performance Info

68
If senior manager tell Project
Manager that he is concerned
about whether or not
the project will meet
quality standard.
Convene a team to review
quality
Review the current processes and procedures to
identify those that are not effective
Review the current processes and procedures to
identify those that are not effective
Ensure project is following defined quality standardsEnsure project is following defined quality standards
Ensure change requests are implemented and
approved and that the necessary steps taken
Ensure change requests are implemented and
approved and that the necessary steps taken

71
Its about categorize list
Grouping things that have affinity for
each other
Visual group facilitation technique to
organize data and ideas
Can be used with ideas, charactertics,
feedback, question
Sorting ideas in to grouping allows
labels to be created based on ideas
rather than creating group labels first
and forcing the idea in to group labels
For VOC data collection, affinity
diagram could be a way to organize
feedback from customers in to
requirements or issues

74
Process Decision
Program Chart
Shows a goal and steps
that lead to it.
Useful in contingency
planning
as they help the team to
highlight intermediate steps
that could cause problems
Interrelationship Diagraph
Problem solving tool
we expect scenario to consist of
intertwined logical relationship
for up to 50 items. We could
establish base data from affinity
diagram or fishbone diagram
http://www.youtube.com/watch?v=S1HHjTy4ymM

77
Org Policies Org Processes
Project
Procedures
Org
Procedures
Project
Policies
Project
Processes
Perform continues
improvement
Do the project activities comply
with..?
Correct deficiencies
Recommend
Changes
Corrective Actions
Identify organizational
improvement that the
company should make
Ensuring project complies with both
the
org and project policies and
processesIn the light of Kaizen
Integrate
d
Change
control

• Reviews project deliverables to ensure compliance
with specification or standards
• Usually an internal function
Desk
Checking
Getting an
inspection
done by an
individual
Third Party
Reviews
External test
house carrying
out test review
Facilitated
walkthrough
checking
against some
form of
checklist to
make sure
deliverable
comply
White Box
Testing
Where you
know the
process
inside.You
check the
inputs, you
check the
outputs and
you check the
process that
occurs inside.
Black Box
Testing
Where you
don’t care or
don’t know
what goes
inside the
process.You
merely put
inputs in and
check out puts
Statistical
Sampling
Where you
randomly
select sample
out of
population
rather than
measuring
complete
population
80

83
Prevention keeps error
out of the process and
customer
In variable sampling
results are rated on
continues scale.
Continually monitor
Attribute sampling
describe results which
either confirms or it
doesn’t conform
Tolerance is specifying
range of acceptable
results
Control limits are
thrash hold which can
indicate whether the
process is out of
control

86
Flow Charts
• Shows how various components of
systems relates to each other and may
be used as analysis tools to actually
predict where anywhere quality
problems may happen .
• Cause & effect diagram is an example
of flow chartThis document is a partial preview. Full document download can be found on Flevy:

89
When to use Ishikawa?
• Agree on problem statement (effect)
• Brainstorm major categories of causes of the problem
• Methods
• Machines
• People
• Material
• Measurement
• Environment
• Write categories of causes from main arrow
• Brainstorm all possible causes of problem. Ask: “why
does this happen?, how this happened?”
• When group runs out of idea, focus attention to
places on chart where ideas are few
• Useful in identifying
quality problems and
trying to uncover
their underlying
causes
• Especially when team
thinking tends to fall
in to rutsThis document is a partial preview. Full document download can be found on Flevy:

92
Draw the attention of
PM towards area from
where defects are
coming

BONUS SLIDES FROM PROCESS IMPROVEMENT
WITH
KAIZEN AND LEAN PRESENTATION

98
GOOD, BETTER, BEST.
NEVER LET THEM REST.
UNTIL YOUR GOOD IS
BETTER AND YOUR
BETTER IS BEST.
ANONYMOUS
改善
Change GoodThis document is a partial preview. Full document download can be found on Flevy:

101
• Instead of slower incremental changes we use Kaizen events in following
circumstances
Crisis level improvement
needs
Area being addressed is
continually in use by
organization and taking
area out of service can only
be tolerated for a short
duration
Only a short duration of
training and facilitation can
be afforded due to time or
financial constraints
Narrow area of focus
When you don’t know what
to do

104
• 40-60 % reduction of lead time
• 30-50% reduction in required floor required
• 10-15 % improvement in productivity
• 10-20 % reduction in rework
• Improved morale
• Better educated work team
• Improved communication between functions and
departments
• Improved customer satisfaction
• Great platform for learning about Lean
• Process promotes using a system for problem solving

107
Good writers are those who keep the language
efficient. That is to say, keep it accurate, keep it
clear.
EZRA LOOMIS POUND
U.S. poet, critic

110
Use creativity, not capital
Problems are opportunities in disguise
Fix the root cause: ask “why” five times (instead of who)
Wisdom of many is better than the knowledge of one
There is no final destination on the improvement journeyThis document is a partial preview. Full document download can be found on Flevy:

1
Flevy (www.flevy.com) is the marketplace
for premium documents. These
documents can range from Business
Frameworks to Financial Models to
PowerPoint Templates.
Flevy was founded under the principle that
companies waste a lot of time and money
recreating the same foundational business
documents. Our vision is for Flevy to
become a comprehensive knowledge base
of business documents. All organizations,
from startups to large enterprises, can use
Flevy— whether it's to jumpstart projects, to
find reference or comparison materials, or
just to learn.
Contact Us
Please contact us with any questions you may have
about our company.
• General Inquiries
support@flevy.com
• Media/PR
press@flevy.com
• Billing
billing@flevy.com

Project Quality Management

Recomendados

Recomendados

Mais conteúdo relacionado

Mais de Flevy.com Best Practices

Mais de Flevy.com Best Practices (20)

Último

Último (20)

Project Quality Management