Original article from the Flevy business blog can be found here: http://flevy.com/blog/getting-maximum-performance-from-your-staff/ In an earlier article published on Flevy , we discussed the immense benefits to be gained from maximizing employee productivity and increasing retention. In this article, we’ll look at how the changes in performance may be achieved. Obviously, we are looking at a significant shift in thinking and culture within the organization. This comes with a commitment from the top, involving the senior managers first, and then their subordinates. To get the best results, everyone needs to have a common understanding and alignment. How do we achieve this when we have a workplace with diversity in experience, motivation, thinking, culture, expectations and goals? In most organisations, people who demonstrate aptitude and intelligence are chosen for promotion to supervisory and/or managerial positions. That is a good start. However, after some cursory training, they are often left to sink or swim, learning the job as they go along. Those with good thinking and organisational skills and instinct often survive and continue their careers; however because they haven’t learnt to become professional managers, using best practise in all the facets of their roles, their results are significantly less than they could be. Let’s first consider what these different facets might include: Personal effectiveness Managing Meetings Managing Risk Workplace Health and Safety Project Management Leading Effective Teams Providing Quality Customer Service Implementing and Managing Continuous Improvement Programs Effective Presentations Business and Strategic Planning Recruitment, Selection and Induction Executing the Organisational Plan Look at your managers today – are you confident that they are thoroughly conversant with and are delivering the best possible result in all these areas? If you are, then stop reading now. If, as I suspect, you are not, read on. About 25 years ago, the Australian Government implemented a vocational training program whose central principle was delivering quality outcomes. It achieved this by ensuring quality in every stage of the process: through training, testing and certifying trainers who would deliver the courses; through auditing and reviewing training organisations regularly and managing their registration and scope of allowed training; and through the use of approved industry defined courseware that covered and tested for specific outcomes in each of the modules. This system was formalised in the Australian Quality Training Framework (AQTF).

1. Getting Maximum Performance
from Your Staff
Contributed by Meyer Mussry on September 9, 2015 in Organization, Change, & HR
In an earlier article published on Flevy , we discussed the immense benefits to be gained
from maximizing employee productivity and
increasing retention.
In this article, we’ll look at how the changes
in performance may be achieved.
Obviously, we are looking at a significant shift in thinking and culture within the
organization. This comes with a commitment from the top, involving the senior managers
first, and then their subordinates. To get the best results, everyone needs to have a common
understanding and alignment. How do we achieve this when we have a workplace with
diversity in experience, motivation, thinking, culture, expectations and goals?

2. In most organisations, people who demonstrate aptitude and intelligence are chosen for
promotion to supervisory and/or managerial positions. That is a good start. However, after
some cursory training, they are often left to sink or swim, learning the job as they go
along. Those with good thinking and organisational skills and instinct often survive and
continue their careers; however because they haven’t learnt to become professional
managers, using best practise in all the facets of their roles, their results are significantly
less than they could be.
Let’s first consider what these different facets might include:
Personal effectiveness
Managing Meetings
Managing Risk
Workplace Health and Safety
Project Management
Leading Effective Teams
Providing Quality Customer Service
Implementing and Managing Continuous Improvement Programs
Effective Presentations
Business and Strategic Planning

3. Recruitment, Selection and Induction
Executing the Organisational Plan
Look at your managers today – are you confident that they are thoroughly conversant with
and are delivering the best possible result in all these areas? If you are, then stop reading
now. If, as I suspect, you are not, read on.
About 25 years ago, the Australian Government implemented a vocational training program
whose central principle was delivering quality outcomes. It achieved this by ensuring
quality in every stage of the process:
through training, testing and certifying trainers who would deliver the courses;
through auditing and reviewing training organisations regularly and managing their
registration and scope of allowed training; and
through the use of approved industry defined courseware that covered and tested for
specific outcomes in each of the modules.
This system was formalised in the Australian Quality Training Framework (AQTF).
The result of this program is that people who undertake these courses emerge as
professionals in their fields. Their employers are confident in their knowledge and skills in
their profession, and know with a strong degree of certainty what outcomes in each course

4. module they have demonstrated understanding of. The certifications are recognised
nationally, embody best practice principles, and mean the same thing regardless where the
training and certification were performed. Other countries have seen the success of this
program and are now learning how to implement it themselves.
In the past, organisations have hired trainers based on reputations that were sometimes
built through successful marketing; they never knew what the results of the training were, or
in fact if any of it was absorbed or not. This risk is removed for those who avail their staff of
the AQTF courses.
As a result of AQTF courses relying on assessments based on application of the theory to the
learners’ workplaces, learners associate the things they learn with their department’s and
organisation’s performance. They spend hours post instruction thinking about how the
principles may be applied in their workplace, and the lessons stick. Not only that, but the
benefits of the learning are often immediately felt, through the assessment projects.
When managers from the same organisation attend these courses, they often get inspired to
find ways of making their departments work more efficiently with each other. Amazing
outcomes are achieved when the courses are run internally within organisations, getting
staff from different divisions to discuss performance and improvements in the class forums

5. and activities. Strong relations develop across department lines as managers respect and
appreciate each others’ knowledge, input and efforts, and work together for the common
good.
If you are in a position of leadership within an organisation, probably the most significant
thing you could do this year to positively impact the prosperous survival of the organisation
is to investigate and commit to training for your management staff, starting from the top
and working down. Even the most seasoned managers will learn new insights and
approaches that will improve their performance. The effect on the newer managers will be
profound and will positively affect their contribution for the rest of their careers.
Company-wide management training under the AQTF will transform the organisation into
an exciting place to work, make it wildly profitable and become the leader in its industry.

6. About Meyer Mussry
He is an experienced Management Executive. As a trainer and assessor in Business and Management
under the Australian Quality Training Framework (AQTF), he has strength with the combination of theory
and practical business experience. He also has an experience in extensive IT and communications
including mobility, business intelligence tools, database management, networking, etc. You can connect
with him on LinkedIn here .

7. Flevy (www.flevy.com) is the
marketplace for premium documents.
These documents can range from
Business Frameworks to Financial
Models to PowerPoint Templates.
Flevy was founded under the principle
that companies waste a lot of time and
money recreating the same foundational
businessdocuments. Our vision is for
Flevy to become a comprehensive
knowledge base of business
documents. All rganizations, from
startups to large enterprises, can use
Flevy— whether it's to jumpstart
projects, to find reference or comparison
materials, or just to learn.
Contact Us
Please contact us with any questions you
may haveabout our company.
• General Inquiries
support@flevy.com
• Media/PR
press@flevy.com
• Billing
billing@flevy.com