20. Ms. Susan Smith Vice President Account Director Acme Advertising 1234 Madison Avenue New York, NY 10502 Dear Ms. Smith: Bob Randall, senior vice president of media at Jones Advertising, suggested that I write to you. I met with him recently to talk about media as a possible career option and he was very helpful. He suggested that you might be able to provide some insight into the opportunities in account services. I am a senior at New York University majoring in English literature. My interest in an advertising career is a result of work I did as a volunteer on Senator Hillary Clinton's election campaign and my subsequent internship at Jack Morris Advertising. I would like a few minutes of your time to explore the role of account services, what a typical day is like, the kinds of problems you encounter and the most rewarding part of your job. I know your time is valuable. I will call next week to arrange a brief meeting. Sincerely, Jane Smart