FinTech Belgium - MeetUp on Digitalisation of Accounting - Tim Fransen - Worldline - 14-03-19

1. E-BILLING, ENHANCING THE
OMNICHANNEL EXPERIENCE OF
CUSTOMERS
TIM FRANSEN
HEAD OF GO-TO-MARKET MANAGEMENT & DIGITAL
MARCH 14TH 2019

3. High consumer confidence for e-invoicing
3 Source : Survey Invoicing, Indiville – Dienst voor Administratieve Vereenvoudiging
7
8
6
9
22
24
40
37
26
23
To pay electronic bills
To receive electronic bills
<< < I > >>
%
%

4. Consumer preference versus reality
4 Source : Survey Invoicing, Indiville – Dienst voor Administratieve Vereenvoudiging
39
43 44 44
51 52 52 54
57
60 61
64 65 66
38
11 11
38
27 29
55
27
53
48
57
63
52
64
0
10
20
30
40
50
60
70
% Want to be received digitally % Is received digitally

5. 5
The e-billing market is full of
opportunities

6. Need to improve
cash management
E-billing is supporting
businesses’ financial
performance with the
shortening of the
bill-to-cash cycle and
higher conversion
rates.
European Directives
are a catalyst
for e-billing
The EU’s intention is to
create an environment
where it is as
straightforward to use
e-billing when trading
both nationally and
intra-EU.
Need to lower costs
and increase
efficiency
With e-billing, the
costs for sending
invoices are lowered
thanks to the
improvement of
process automation
of each business
Sustainability
E-billing can make a
significant impact the
sustainability
strategy of companies
avoiding paper-based
billing.
6
Drivers of the e-billing market growth
€

7. 7
Last but not least, the omni-channel customer experience
PROVIDING
THE CUSTOMER
WITH AN
INTEGRATED
PAYMENT
EXPERIENCE

8. Customer
delight
Know your
customer
360° view
Mobile
ready
Real-time Convenience
Added value of an omni-channel approach
8

9. 9
Worldline offers an enhanced customer experience
facilitating payment of bills
CUSTOMER FinTechs

10. Let’s work
together

11. Thank you
For more information please contact:
Tim.Fransen@worldline.com