Findwise - Enterprise Search and findability survey 2015

1. Mattias Ellison - Findwise

2. © Findwise 2015-10-01
ENTERPRISE SEARCH AND
FINDABILITY SURVEY 2015
Results presented at Findability Day, Gothenburg

3. Download the report:
http://www.findwise.com/findabilitysurvey2015

4. How mature is your organisation?

5. Some organisations have not yet started
25%
considered
immature

6. Technology investments expectations for the next three years
Aggregating content is a natural first step
To increase To decrease

7. Aggregating content repositories lower the obstacles:
Positive effects from technology investments
Search process takes too long -56%
Poor search functionality -52%
Separated search applications -44%
Don’t know where to look -33%

8. Users are still not satisfied
36%
Dissatisfied users

9. Not enough investment in staff
Dissatisfied users
3 FTEs or more
in team
2 FTEs or less
in team
No team

10. Decreasing efforts in analysing and acting on user behaviour:
Lacking a holistic approach
2015 47%
2012 59%
Search Analytics
2015 50%
2012 59%
User Feedback
Process

11. Limited engagement in information management activities:
Lacking a holistic approach
No content life-cycle process 49%
No metadata standard 46%
No taxonomies 39%

12. Staff/team investments expectations for the next three years
Staff investments is increasing
To increase To decrease

13. New success factors related to staff investments
Aggregating content repositories +48%
Involving business stakeholders +20%
Cross-organisational
Search Responsible
Information
Quality Responsible
Metadata standard +19%
Taxonomy +17%
Content life-cycle Mgm Process +13%

14. Strategy trend is still strong
47%

15. Some organisations are doing it right
15%
considered
mature

16. Improved ability to find information
23%
5%
Very easyVery difficult

17. Increased satisfaction with search
32%
7%
Very satisfiedVery dissatisfied

18. Findability Maturity Model

19. © Findwise 2015-10-01
mattias.ellison@findwise.com