1. Enterprise Findability
Ericsson
Ericsson is a world-leading provider of telecommunications equipment and related services to mobile
and fixed network operators globally. Over 1,000 networks in more than 175 countries utilise
Ericsson’s network equipment and 40 percent of all mobile calls are made through Ericsson systems.
Ericsson employs around 80,000 people all over the world.
Business Challenges
With over 80,000 employees on the payroll, it is no surprise that the Ericsson information landscape is
enormous with hundreds of different mission-critical information systems used every day. As a pioneer
in many areas, Ericsson was early to realise the importance and the value of the company’s internal in-
formation. Enterprise Search technology has been used since the 90’s to facilitate the co-workers need
for information. Since the information landscape has changed since the introduction of Enterprise
Search at Ericsson, the company needed to upgrade to a Enterprise Findability solution that provide co-
workers with a single point of entry to the information that they require.
Findwise Solution
The new Enterprise Findability solution at Ericsson consists of two parts: an Enterprise Search platform
and an Enterprise Findability portal web application. The platform integrates and indexes a set of infor-
mation sources, with new ones constantly added through an ongoing integration process. Example
sources are Intranet web sites, collaboration portals, document management systems, product infor-
mation systems, an internal knowledge base and the people catalogue containing information about
Ericsson employees. The portal web application provides an easy-to-use, yet advanced search tool ena-
bling both quick access to basic information such as corporate instructions and employee phone num-
bers and retrieval of advanced information such as best practice instructions from the field about a spe-
cific product or all blog entries and documents created by a specific user.
Screenshot. The Enterprise Findability portal
web application at Ericsson gives co-workers
fast and easy access to the information they
need in everyday business, yet providing power-
ful means to perform advanced queries.
Findwise | www.findwise.com | info@findwise.com

2. Solution Results and Effects
Measurements of defined key performance indicators clearly show desirable business effects with the
new Enterprise Findability solution at Ericsson compared to the old Intranet search tool. Three key bene-
fits noted at Ericsson are:
 Increased employee productivity from quicker access to relevant information and knowledge.
 Higher profit margins from improved support to revenue-driving business processes.
 Lowered costs by centralising information access to one platform.
Effects of new Findability Solution
Graph. As indicated by the
figures in this graph, the
investment in a new Enter-
prise Findability solution
has had a great impact on
many targeted effects at
Ericsson. The graph shows
the improvement in per-
centage as compared to
the Intranet search tool
used prior to the launch of
the new solution.
About Findwise
Findwise helps you to reach your business goals by making information findable. Our impressive track
record includes implementing hundreds of search driven Findability solutions that have provided easy
access to all desired information, both inside and outside the firewall. Findability by Findwise is all about
meeting your various information access needs and maximising business value from search technology
investments. Our customers are located in various countries and industries with a common desire to
make relevant information available to both employees and customers.
We are a vendor independent expert with knowledge and experience from the leading enterprise search
technology platforms: Autonomy IDOL, Microsoft (SharePoint and FAST Search products), Google GSA,
IBM ICA/OmniFind, LucidWorks Enterprise and Apache Lucene/Solr (Open Source). We take pride in
offering a large number of unique search related skills in areas such as usability, linguistics, information
management and security. By combining our technical expertise and unique skills we can help you avoid
the common pitfalls, tailoring a Findability solution to meet the needs of your organisation, today and in
the future. Will you be next to benefit from Findwise expertise?
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Findwise | www.findwise.com | info@findwise.com 2012-08-14 v. 1.5