Everybody Lies: Troubleshooting SharePoint with House MD - SharePoint Saturday Dayton 2012

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- This document provides an agenda for a SharePoint Saturday event taking place on June 30, 2012 in Dayton, Ohio. - The first session is titled "Troubleshooting SharePoint with House M.D." and will discuss diagnosing and solving SharePoint issues using techniques from the TV show House M.D., such as understanding the problem, determining the root cause, finding a cure, and moving forward. - The document encourages participants to tweet about the event using #SPSDayton and provides information on sponsorship from Brixx Ice Co. It concludes with reminders to fill out evaluations.

Tecnologia

SharePoint Saturday
Dayton, Ohio
June 30, 2012

Everybody Lies
Troubleshooting SharePoint
with House M.D.

John L. Ferringer

General Information
• Tweet it Out!!
– Hashtag for this event: #SPSDayton
– Follow us: @SPSDayton
– Include your presenters

• Check out SPTV
– Tweets will display throughout the day on the
screens.
– Footage will be shown at http://mysp.tv

About me

• Senior Manager, Sogeti
• My blog: http://www.MyCentralAdmin.com
• Twitter: @ferringer

Who is Dr. Gregory House?

• A diagnostician
• An arrogant jerk
• A cynic
• An observer

What’s House got to do with SharePoint?

• We often have to diagnose (troubleshoot)
• Dealing with SharePoint can make you a
jerk (just kidding)
• Dealing with SharePoint will definitely
make you a cynic
• The more you observe, the better you
diagnose

Does SharePoint make you feel like House?

SharePoint is….
• Complex
• Vast in depth and breadth
• Made up of many subsystems
• Influenced by many outside factors
• Every farm and use case is unique
• …

• Just like the human body

How does House cure his patients?

• Understand the Issue
• Determine the Root Cause
• Finding a Cure
• Move Forward

Why not do the same with SharePoint?

Before we start, let’s keep this in mind…

Identify the Problem
• You can’t cure anything if you don’t know
what’s wrong
• Interview the patient
• You also have to ask the right questions
– What is the error?
– How is it happening?
– Who is seeing the error?
– When does it occur?
– What else do we know about the error?

SharePoint 2010’s Correlation ID

• Your users may see it
• You may see it
• It’s a GUID
• It is actually helpful

Let’s get REAL for a minute
• SharePoint 2010 farm
• 1 Web Server, 1 App Server, 1 SQL Server
• Visual Studio on the Web Server

Review the Patient History
• What has the patient done to get here?
• What is their environment?

• What happened before the error?
• What was happening during the error?
• How was SharePoint performing?
• Do you have Change Management?

Know Your Logs!
• They record what’s going on
• Which logs?
– Windows Event, ULS, IIS
– Keep in mind other sources: SQL, DCs, etc
• Know your tools!
– ULS Viewer
– Log Parser
– PAL
– Just to name a few

Why do we care about Change?

• You have to know
what you have!
• How has it changed?
• When were they made?

Rule Out the Obvious
• Understand what you know
• Every problem is unique
• But, someone’s probably seen it before…
• So check your sources:
– Internal
– External: Google it! (with Bing!)
• But be careful…

Remember…
• Know your sources
– Who wrote it?
– Are they credible?
• Read the entire post!
– Everything!
– All the comments too
• Was there a follow up post?
• Validate the information

It’s all about me, right?
• Remember the database errors?
• Here, have some SA rights…

• No thank you.

Review Possible Treatments

• Reproduce the issue
• Test it!
• Understand
the treatment
• Always read the label

Back to John’s problem…
Treatments:
• Sysadmin rights in the database
–Oh heck no!
• Local development environment
– Not possible
• Proper rights in the database
– Now we’re talking…

MOVING FORWARD
HTTP://TINYURL.COM/SPTROUBLE

Brixx Ice Co.
500 East First St., Dayton

SharePoint Saturday Dayton has been made possible because
of generous sponsorship from the following friends…

Questions and Evals…

• Fill out your evaluations to receive
– SPS Dayton T-Shirt

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Everybody Lies: Troubleshooting SharePoint with House MD - SharePoint Saturday Dayton 2012

1. SharePoint Saturday Dayton, Ohio June 30, 2012 Everybody Lies Troubleshooting SharePoint with House M.D. John L. Ferringer

2. General Information • Tweet it Out!! – Hashtag for this event: #SPSDayton – Follow us: @SPSDayton – Include your presenters • Check out SPTV – Tweets will display throughout the day on the screens. – Footage will be shown at http://mysp.tv

3. About me • Senior Manager, Sogeti • My blog: http://www.MyCentralAdmin.com • Twitter: @ferringer

5. Who is Dr. Gregory House? • A diagnostician • An arrogant jerk • A cynic • An observer

6. What’s House got to do with SharePoint? • We often have to diagnose (troubleshoot) • Dealing with SharePoint can make you a jerk (just kidding) • Dealing with SharePoint will definitely make you a cynic • The more you observe, the better you diagnose

7. Does SharePoint make you feel like House?

8. SharePoint is…. • Complex • Vast in depth and breadth • Made up of many subsystems • Influenced by many outside factors • Every farm and use case is unique • … • Just like the human body

9. How does House cure his patients? • Understand the Issue • Determine the Root Cause • Finding a Cure • Move Forward Why not do the same with SharePoint?

10. Before we start, let’s keep this in mind…

11. UNDERSTAND THE ISSUE

12. Identify the Problem • You can’t cure anything if you don’t know what’s wrong • Interview the patient • You also have to ask the right questions – What is the error? – How is it happening? – Who is seeing the error? – When does it occur? – What else do we know about the error?

13. SharePoint 2010’s Correlation ID • Your users may see it • You may see it • It’s a GUID • It is actually helpful

14. Let’s get REAL for a minute • SharePoint 2010 farm • 1 Web Server, 1 App Server, 1 SQL Server • Visual Studio on the Web Server

15. Review the Patient History • What has the patient done to get here? • What is their environment? • What happened before the error? • What was happening during the error? • How was SharePoint performing? • Do you have Change Management?

16. Know Your Logs! • They record what’s going on • Which logs? – Windows Event, ULS, IIS – Keep in mind other sources: SQL, DCs, etc • Know your tools! – ULS Viewer – Log Parser – PAL – Just to name a few

17. Why do we care about Change? • You have to know what you have! • How has it changed? • When were they made?

18. Back to Reality

19. DETERMINE THE ROOT CAUSE

20. Rule Out the Obvious • Understand what you know • Every problem is unique • But, someone’s probably seen it before… • So check your sources: – Internal – External: Google it! (with Bing!) • But be careful…

21. Remember… • Know your sources – Who wrote it? – Are they credible? • Read the entire post! – Everything! – All the comments too • Was there a follow up post? • Validate the information

22. Meanwhile, back at the Hall of Justice…

23. Talk to the team

24. What Doesn’t Fit?

25. It’s all about me, right? • Remember the database errors? • Here, have some SA rights… • No thank you.

26. Get a Different Perspective

27. In the Real World, who do I turn to?

28. FINDING A CURE

29. Review Possible Treatments • Reproduce the issue • Test it! • Understand the treatment • Always read the label

30. Back to John’s problem… Treatments: • Sysadmin rights in the database –Oh heck no! • Local development environment – Not possible • Proper rights in the database – Now we’re talking…

31. Fully Understand the Cause

32. Fully Understand the Remedy

33. MOVING FORWARD HTTP://TINYURL.COM/SPTROUBLE

34. Brixx Ice Co. 500 East First St., Dayton

35. SharePoint Saturday Dayton has been made possible because of generous sponsorship from the following friends…

36. Questions and Evals… • Fill out your evaluations to receive – SPS Dayton T-Shirt

Everybody Lies: Troubleshooting SharePoint with House MD - SharePoint Saturday Dayton 2012

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