Session delivered at IBM Connect 2017 on Feb 21st 2017 by Femke Goedhart & Franz Walder - panagenda Abstract: Social adoption is a challenge for many companies. What is the most effective utilization of the environment? Who is using which resources, what in the environment is dormant or orphaned? Where should efforts focus in order to improve adoption? All of these questions can be difficult to answer and there is no "one size fits all" solution as each organization has their own unique needs. Join Femke Goedhart and Franz Walder and learn how to tackle this topic using IBM Connections and Watson. Starting out with IBM Bluemix Data Connect to collect and combine data from relevant sources, they use the cognitive power of IBM Watson Analytics to answer those tricky questions and provide solutions to real-world adoption challenges.

1. Femke Goedhart - panagenda
Franz Walder - panagenda
DEV-1223 Socialytics:
Accelerating IBM Connections Adoption
with Watson Analytics

2. Franz Walder – Product Manager
Femke Goedhart – Business Consultant
• 16 years of experience with various collaboration platforms
• Explains “How Nerds Tick” to Users & “How Users Quirk” to Nerds
• Focuses on Enterprise Adoption, ECM, Usability & Analytics
• Lives in The Netherlands (if she isn’t traveling)
Speakers
• Almost 20 years of experience in (what used to be)
the Lotus universe
• Administrator, developer, virtualization enthusiast
• Lives in Austria (hence the funny accent)

3. Make Your Data Work for You
A little introduction into adoption

4. Adoption & Analytics
Congratulations! Your company has deployed IBM Connections. Now what?
How to get people to use it?
• Reinforce a sustained usage?
• Support growth?
• Stimulate innovation?
And how do you measure how well that works?

5. Why is IBM Connections adoption even a topic?
Primary process
Secondary processes
“Do it or you won’t get paid”
“What’s in it for me?”

6. Three key concepts of Connections adoption...
Start with the WHY
One size DOES NOT fit all
Adoption EQUALS Adaptation

7. 1. Start with the Why
• you do
• you do it
• you do it
Golden Circle
“Tools”
“Instruct”
“Inspire & Make it real”
What
Why
How

8. 2. One size fits all?
Image: http://www.thewomenscode.com/wp-content/uploads/2013/03/graph.jpg
Rogers Curve

9. Identify
your
groups
Create an
adoption
plan
Execute Success!
3. Adoption equals Adaptation

10. 3. Adoption equals Adaptation
Identify
your
groups
Create an
adoption
plan
Execute Success!

11. Start
Try/Explore
Adopt
Challenge
Adapt
Adoption needs to be an iterative process, because...
• .... People change
• .... Situations change
• .... Tools change
• .... Goals change
• .... Context changes all of it

12. So what role do Analytics play in this?
• Insight into to the WHAT & HOW of what’s happening
• Identification of “Change makers” (people, content, communities, etc)
• Alerting to anomalies (both positive & negative!)
• Validation of current strategies
• Deduction of potential areas of interest
BUT DON’T FORGET THE USER IN ALL THIS!

13. Types:
• Social Analytics & Reporting
• Community Metrics
• Personal Metrics
• Administrator Metrics
Products:
• Cognos
• Kudos Analytics
• ConnectionsExpert & iDNA
• Connections Cloud Metrics
• ...
What is available?

14. So what could Watson Analytics do?

15. Make Your Data Work for You
Data integration and preparation with
Bluemix Data Connect

16. Collecting and Transforming the Data
IBM Bluemix Data Connect
Connect  Refine  Visualize  Manage

17. Collecting and Transforming the Data
Collect & Refine
• Collect Data from Connections
• Refine and Enhance Information

18. Collecting and Transforming the Data
Visualize & Manage
• Join with other data sets
• Publish to Watson Analytics

19. Make Your Data Work for You
Data analysis and visualization with
Watson Analytics

20. Demo #1
What are my most active communities?
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30. Demo #2
What are my people talking about?
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39. Demo #3
Which users could I ask to become my ambassadors?
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48. Make Your Data Work for You
Share your results with
Watson Analytics

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50. Questions?

51. panagenda GmbH – Make Your Data Work for You
Koningin Julianaplein 10 ● 2595 AA The Hague (The
Netherlands) ● Skype: femware ● Cell: +31 6 25400482
E-Mail: femke.goedhart@panagenda.com
Femke Goedhart
Business Consultant
panagenda GmbH – Make Your Data Work for You
Schreyvogelgasse 3/10 ● 1010 Vienna (Austria)
Cell: +43 699 1899 1807
E-Mail: franz.walder@panagenda.com
Franz Walder
Product Manager
Feel free to contact us!
https://nl.linkedin.com/in/femkegoedhart
http://femkegoedhart.com
@FemkeGoedhart
https://at.linkedin.com/in/franzwalder

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© 2007-2015 panagenda
Make Your Data Work for You

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55. Thank you
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