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Social CRM for Local Commerce


          Yukai@RewardMe.com
TEAM BACKGROUND




The team met at UCLA and has worked in startups
together for 4 years.


                   REWARDME.COM
TEAM BACKGROUND




Notable Startups include Onebox (sold $850M),
Verdisoft (sold $93M), SEVEN Networks, Caustic
Graphics (sold $27M), and Bunchball

                    REWARDME.COM
Team Background




Our core strength lies in eCommerce, Social Media
and Gamification; we have spoken or led campaigns
for many brands and universities.
                    REWARDME.COM
RewardMe In Store




      REWARDME.COM
How CRMs SHOULD Work




1. Capture customer data                 2. Intelligently segment                  3. Influence customer
   at POS with Loyalty                      customer preferences                      behavior in Real-time

                     info@rewardme.com     |   (888) 255-2512   |   www.RewardMe.com
How CRMs SHOULD Work




1. Capture customer data                 2. Intelligently segment                  3. Influence customer
   at POS with Loyalty                      customer preferences                      behavior in Real-time

                     info@rewardme.com     |   (888) 255-2512   |   www.RewardMe.com
How CRMs SHOULD Work
     Better Loyalty Engagement




1. Capture customer data                 2. Intelligently segment                  3. Influence customer
   at POS with Loyalty                      customer preferences                      behavior in Real-time

                     info@rewardme.com     |   (888) 255-2512   |   www.RewardMe.com
How CRMs SHOULD Work
     Better Loyalty Engagement




1. Capture customer data                 2. Intelligently segment                  3. Influence customer
   at POS with Loyalty                      customer preferences                      behavior

                     info@rewardme.com     |   (888) 255-2512   |   www.RewardMe.com
How CRMs SHOULD Work
   Better Business Intelligence




1. Capture customer data                 2. Intelligently segment                  3. Influence customer
   at POS with Loyalty                      customer preferences                      behavior

                     info@rewardme.com     |   (888) 255-2512   |   www.RewardMe.com
How CRMs SHOULD Work
   Better Business Intelligence




1. Capture customer data                 2. Intelligently segment                  3. Influence customer
   at POS with Loyalty                      customer preferences                      behavior in Real-time

                     info@rewardme.com     |   (888) 255-2512   |   www.RewardMe.com
How CRMs SHOULD Work
 Better Customer Relationship




1. Capture customer data                 2. Intelligently segment                  3. Influence customer
   at POS with Loyalty                      customer preferences                      behavior in Real-time

                     info@rewardme.com     |   (888) 255-2512   |   www.RewardMe.com
How CRMs SHOULD Work
   Real-time Intelligent CRM




1. Capture customer data                 2. Intelligently segment                  3. Influence customer
   at POS with Loyalty                      customer preferences                      behavior in Real-time

                     info@rewardme.com     |   (888) 255-2512   |   www.RewardMe.com
"While there are many loyalty products in the market, RewardMe
innovates towards delivering great value by empowering businesses
with deep and actionable knowledge of their customers in realtime."
                          -HP Jin, CEO of TeleNav (NASDAQ: TNAV)
Traction

Evaluation

                              Negotiations
                              (VP+ Level)

      Pilot

                              Full Rollout

               REWARDME.COM
The Other Side

• 4 Years of Struggling
• No income
• 80+ hour weeks
• Doubted by peers and family
• Failure after failure - economic
  conditions and team morale


               REWARDME.COM
The Startup Journey

• FDWorld ->
• FDCareer ->
• Viralogy: Social Media Ranking ->
• Viralogy: Recommendation Engine ->
• RewardMe: QR Code Loyalty ->
• RewardMe: Social CRM :D


                REWARDME.COM
Key Lessons
1. Stay Lean
• Founder Salary???
• Recruit with Passion
• Have a Technical Co-founder
• Be resourceful
• Work-Work Balance
• Utilize social media



               REWARDME.COM
2. Pivot Fast
• Launch fast
• Validate faster
• Customer development
• Flashlight vs Laser
• No time to mope - move on
• Keep team morale together


                REWARDME.COM
3. Raise Money
• 3 Fs: Friends, Family, and Fools
• Seed Round: Angel Investors
• VC Round: Requires Traction
• Keep everyone regularly updated
• Play the Game - eliminate neediness
• Regional Differences


               REWARDME.COM
4. Financial Projections
• Don’t waste too much time on it
• Focus on Target Addressable Market
• Use bottom-up calculations
• Have a clean assumption sheet
• Start moderate, end aggressive
• Don’t waste too much time on it


              REWARDME.COM
5. Competition
• Endorse your competitors as your
  best teachers
• Competitors don’t kill startups
• Indifferent customers do
• Laziness is your enemy
• Competitors can teach you how to
  eliminate customer laziness


               REWARDME.COM
6. Stay Focused

• Flashlight vs Laser
• Pick a niche
• Limited resources
• Focus product
• Focus marketing
• Let go of distractions

                 REWARDME.COM
Thank You




   Yu-kai Chou
   714.273.7088
Yukai@RewardMe.com


    REWARDME.COM

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Lean Startup Presentation for EWPN from Yu-kai Chou

  • 1. Social CRM for Local Commerce Yukai@RewardMe.com
  • 2. TEAM BACKGROUND The team met at UCLA and has worked in startups together for 4 years. REWARDME.COM
  • 3. TEAM BACKGROUND Notable Startups include Onebox (sold $850M), Verdisoft (sold $93M), SEVEN Networks, Caustic Graphics (sold $27M), and Bunchball REWARDME.COM
  • 4. Team Background Our core strength lies in eCommerce, Social Media and Gamification; we have spoken or led campaigns for many brands and universities. REWARDME.COM
  • 5. RewardMe In Store REWARDME.COM
  • 6. How CRMs SHOULD Work 1. Capture customer data 2. Intelligently segment 3. Influence customer at POS with Loyalty customer preferences behavior in Real-time info@rewardme.com | (888) 255-2512 | www.RewardMe.com
  • 7. How CRMs SHOULD Work 1. Capture customer data 2. Intelligently segment 3. Influence customer at POS with Loyalty customer preferences behavior in Real-time info@rewardme.com | (888) 255-2512 | www.RewardMe.com
  • 8. How CRMs SHOULD Work Better Loyalty Engagement 1. Capture customer data 2. Intelligently segment 3. Influence customer at POS with Loyalty customer preferences behavior in Real-time info@rewardme.com | (888) 255-2512 | www.RewardMe.com
  • 9. How CRMs SHOULD Work Better Loyalty Engagement 1. Capture customer data 2. Intelligently segment 3. Influence customer at POS with Loyalty customer preferences behavior info@rewardme.com | (888) 255-2512 | www.RewardMe.com
  • 10. How CRMs SHOULD Work Better Business Intelligence 1. Capture customer data 2. Intelligently segment 3. Influence customer at POS with Loyalty customer preferences behavior info@rewardme.com | (888) 255-2512 | www.RewardMe.com
  • 11. How CRMs SHOULD Work Better Business Intelligence 1. Capture customer data 2. Intelligently segment 3. Influence customer at POS with Loyalty customer preferences behavior in Real-time info@rewardme.com | (888) 255-2512 | www.RewardMe.com
  • 12. How CRMs SHOULD Work Better Customer Relationship 1. Capture customer data 2. Intelligently segment 3. Influence customer at POS with Loyalty customer preferences behavior in Real-time info@rewardme.com | (888) 255-2512 | www.RewardMe.com
  • 13. How CRMs SHOULD Work Real-time Intelligent CRM 1. Capture customer data 2. Intelligently segment 3. Influence customer at POS with Loyalty customer preferences behavior in Real-time info@rewardme.com | (888) 255-2512 | www.RewardMe.com
  • 14. "While there are many loyalty products in the market, RewardMe innovates towards delivering great value by empowering businesses with deep and actionable knowledge of their customers in realtime." -HP Jin, CEO of TeleNav (NASDAQ: TNAV)
  • 15. Traction Evaluation Negotiations (VP+ Level) Pilot Full Rollout REWARDME.COM
  • 16. The Other Side • 4 Years of Struggling • No income • 80+ hour weeks • Doubted by peers and family • Failure after failure - economic conditions and team morale REWARDME.COM
  • 17. The Startup Journey • FDWorld -> • FDCareer -> • Viralogy: Social Media Ranking -> • Viralogy: Recommendation Engine -> • RewardMe: QR Code Loyalty -> • RewardMe: Social CRM :D REWARDME.COM
  • 19. 1. Stay Lean • Founder Salary??? • Recruit with Passion • Have a Technical Co-founder • Be resourceful • Work-Work Balance • Utilize social media REWARDME.COM
  • 20. 2. Pivot Fast • Launch fast • Validate faster • Customer development • Flashlight vs Laser • No time to mope - move on • Keep team morale together REWARDME.COM
  • 21. 3. Raise Money • 3 Fs: Friends, Family, and Fools • Seed Round: Angel Investors • VC Round: Requires Traction • Keep everyone regularly updated • Play the Game - eliminate neediness • Regional Differences REWARDME.COM
  • 22. 4. Financial Projections • Don’t waste too much time on it • Focus on Target Addressable Market • Use bottom-up calculations • Have a clean assumption sheet • Start moderate, end aggressive • Don’t waste too much time on it REWARDME.COM
  • 23. 5. Competition • Endorse your competitors as your best teachers • Competitors don’t kill startups • Indifferent customers do • Laziness is your enemy • Competitors can teach you how to eliminate customer laziness REWARDME.COM
  • 24. 6. Stay Focused • Flashlight vs Laser • Pick a niche • Limited resources • Focus product • Focus marketing • Let go of distractions REWARDME.COM
  • 25. Thank You Yu-kai Chou 714.273.7088 Yukai@RewardMe.com REWARDME.COM