i think this pdf will be useful for all of u

1. TEAMWORK & COMMUNICATION

2. Group Members
 M.M.F. Rumaisa- SEU/IS/11/AT/026
 M.Z.F. Zamrouth- SEU/IS/11/AT/030
 M.R.F. Rasliya- SEU/IS/11/AT/129
 I.L.M. Hasmy- SEU/IS/11/AT/166
 M.N.N. FAROOZA- SEU/IS/11/AL/068

3. Question 1- Communication
(A) What Is Communication?
Two-way process of reaching mutual
understanding, in which participants not only
exchange(encode-decode) information, news, ideas
and feelings but also create and share meaning. In
general, communication is a means of connecting
people or place.

4. (B) Describe the communication process model?
The exchange of information (a massage) between two or more
people.
These are many different models of the interpersonal
communication process, but here are some of the key elements:
• The sender or communicator (the person who initiates a message)
• The receiver or interpreter (the person to whom a message is
directed)
• The message(the verbal and/or nonverbal content that must be
encoded by the sender and decoded by the receiver)
• The channel(the medium by which the message is delivered and
received)
• The context(the setting and situation in which communication
takes place)
• Noise(anything that interferes with the accurate expression)

6. (c) Brief mode of channels(NOT MEDIA)in
making communication?
Horizontal or lateral communication
Is the transmission of information between people, divisions, departments or units within
the same level of organizational hierarchy.
Vertical communication
Which is the transmission of information between different levels of the organizational
hierarchy.

7. Question 2-Team Building
Q: What are the stages in team building
and summarize the actions needed in
each stage?

10. Question 3:
(A) Describe the definition of team?
A group of people with a full set of
complementary skills required to complete a task,
job, or project.

12. (B) What is the difference between Group
and Team?
 Group is a number of individuals forming a unit
for reason or cause.
 Team is a collection of accomplished people
coming together for a common goal that needs
completion.

13. Group Team
Individual accountability Individual and mutual accountability
Come together to share information &
perspectives
Frequently come together for
discussion , decision making, problem
solving and planning
Focus on individual goals Focus on team goals
Produce individual roles,
responsibilities and tasks
Define individual roles ,
responsibilities and tasks to help team
do its work, often share and rotate
them.
Purpose , goals ,approach to work
shaped by manager
Purpose ,goals, approach to work
shaped by team leader with team
members.
Concern with one’s own outcome and
challenges
Concern with outcomes of everyone
and challenges the team faces.

14. Describe the procedures that you should
adhere to “Build a Productive Team”?
 Clarify the common goals and purposes.
Make the team’s purpose clear. Take the time to articulate the team’s
performance goals and how the team contributes to the company’s success.
 Clarify each person’s role in achieving the common purpose.
Define each person’s job in terms of its contribution to the group’s and the
company’s overall goals.
 Put team members in touch with the people who use what they do.
Confirm the needs of the team’s external or internal customers or clients on
an ongoing basis.
 Pay attention to conflicts when they arise.
It’s natural for conflict to arise when people work in groups.

15.  Remember your leadership role.
While you need to encourage your employees to feel a healthy “ownership” of the
team’s work, you need to avoid trying to be “just one of the team”.
 Make sure team members interact at meeting.
Do members mainly address their questions and suggestion to you , or do they
interact directly with each other at meeting? Encourage team members to ask
each other for help and to offer it to each other, without channeling it all
through you.
 Allow team members to have input into their jobs.
When you can, give your employees flexibility on how they meet their work
goals.
 Appraise and reward the team as a whole.
As with an individual performance review, compare the team’s performance to
what was expected of it.
 Communicate team successes
If possible ,Let the whole company know what your team has accomplished.

17. References
 www.study.com
 www.dummies.com
 www.youtube.com

18. THANK YOU