2. We have two ears and one mouth so that we can listen
twice as much as we speak. ~ Epictetus
3. You first respond
Steps in the listening process emotionally, then
intellectually. Then you
decide how to respond.
Your knowledge,
attitudes, values, beliefs
and self-concept
influences your
perception. Respondin
Your own needs,
g
Your reaction to
interests, attitudes, and the message. It
knowledge affects your
can be emotional
choice to pay attention.
Understandin and intellectual.
g
Deciding what
Not everyone hears the
same way. Men actually the message
prefer certain means to you.
frequencies. Choosing
The act of
choosing to
focus attention
Hearing on the message.
The reception of Definition of listening:
sound.
It is a physical and psychological process
that involves choosing to listen,
understanding, and responding to
symbolic messages from others.
4. Hearing vs. Listening
Do you think there is a difference between
hearing and listening?
You are right, there is!
Hearing is simply the act of perceiving sound
by the ear. If you are not hearing-impaired,
hearing simply happens.
Listening, however, is something you
consciously choose to do. Listening requires
concentration so that your brain processes
meaning from words and sentences. Listening
leads to learning.
5. Introduction
Almost 45% of time we spend in listening.
An essential management and leadership skill.
A process of receiving, interpreting and reacting to a
message.
7. Listening for fun. Used when listening to lectures
in class.
Ap
Used in social situations like concerts, p re Used when listening to announcements or
plays or sporting events.
cia l
ica
getting directions.
ti v i t
Goal is enjoyment and helps a person to
relax.
e Cr Used when you need to remember something
important.
Listening to enjoy or appreciate a Listening to comprehend ideas and information in order to
speaker’s message or performance. achieve a specific purpose or goal.
Kinds of Listening
Listening to understand, participate and
Listening to understand, analyze, and
enhance a relationship.
evaluate messages.
Usually used in interactions between two
people or a small group. Used when receiving and evaluating
persuasive messages.
Goal is to develop understanding and appreciation of the
ic co
meanings & feelings of sender.
th m
pr
pa eh Use when you must make decisions.
You try to put yourself in another
person’s place, but not necessarily agree Em en
siv
with them. e It should make you think.
8. What kind of listener are you?
Active listener – The listener participates fully in the
communication process. You listen attentively, provide
feedback, and strive to understand and remember
messages.
Passive listener – The listener does not actively participate
in interactions. They think they can absorb information
even when they do not contribute to the interaction. They
place the responsibility for successful communication on
the speaker.
9. Improving Your Listening Skills
Identify Objectives
Know Your Listening Habits
Ask questions
Closed
Open
Evaluate Your Progress
10. Tips for Effective Listening
DO’s Don’ts
Be mentally prepared to listen Not to pay undue emphasis on
Evaluate the speech not the vocabulary as you can use the
speaker context to understand the meaning
Be unbiased to the speaker by Not to pay too much attention to
depersonalizing your feelings the accessories and clothing of the
Fight distractions by closing off speaker
sound sources Not to prepare your responses
Be open minded while the speaker is speaking
Avoid preconceptions and
Ask questions to clarify and not prejudices
to overshadow intelligence Not to get distracted by outside
Paraphrase from time to time influences
Send appropriate non-verbal Not to interrupt too often
signals time to time Not to show boredom
11. Factors that affect the listening process
Noise – Internal and external distractions
Examples: outside sounds, distracting thoughts
Barriers – Blocks listening/understanding.
Unfamiliar language, anger, attitudes, biases, needs, beliefs, fear,
hearing problems, tuning out, stress, ignorance, prejudices, tired.
Memory – 3 types
Immediate – Recalling information for a brief period of time.
Short term – Recalling information for carrying out a routine or
daily task.
Long term – Recalling information from past experience.
