SlideShare uma empresa Scribd logo
Open ECBCheck   Methods for Quality Development  Rafael García Rodríguez University of Augsburg, 2010
Introduction ,[object Object],Benchmarking Qualitative Weighting and Summation Benchlearning Community of Practice Quality Assessment Self-assessment Peer-review
Benchmarking ,[object Object],[object Object],[object Object]
Benchmarking ,[object Object],Maturity  Implementation Planning I ntegration A nalysis Identification of object, organisations and methods Identification of gaps and performance levels Communication of results and setting of targets  Development, execution and check   Leading position and integration of benchmarking Self-assessment
Benchmarking ,[object Object],[object Object],[object Object],[object Object],[object Object]
Benchlearning ,[object Object],[object Object]
Benchlearning ,[object Object],These two processes search the way of how the best practices can be transferred to the own organisation and how skills and processes can be improved, and  they distinguish benchaction as the actual implementation of all changes that have been set as targets. (Foundation) (Learning process) Benchlearning Benchmarking = =
S elf-assessment ,[object Object],[object Object],[object Object]
S elf-assessment ,[object Object],EFQM Excellence Model
S elf-assessment The EFQM manual discusses data collection methods that could be used for self-assessments that differ in results, time or resources required.  Questionnaires   Assessment workshop  “ Award Simulation” Easy to use Don’t consume many resources Used as foundation for other methods Data collection Presentation and assessment Reach a consensus Full documentation for “European Quality Award”  Results from organisations itself or outside
[object Object],[object Object],[object Object],Peer-review
Peer-review ,[object Object],[object Object],[object Object],[object Object],Basic design of the Peer-review process Self-evaluation Final review report  External evaluation (+ on-site visit) Even so, there are numerous possible designs for peer-reviews
Peer-reviews Advantages Disadvantages ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Qualitative Weighting and Summation  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],one final score that indicates the relative rank of product, organisation or service)
Qualitative Weighting and Summation  Qualitative Weighting and Summation Process ,[object Object],[object Object],[object Object],[object Object]
Qualitative Weighting and Summation  ,[object Object],Qualitative Weighting and Summation Numerical Weighting and Summation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ECBCheck .  University Duisburg-Essen, Germany . ,[object Object],[object Object],[object Object],[object Object],References

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Methods in Open ECB-Check

  • 1. Open ECBCheck Methods for Quality Development Rafael García Rodríguez University of Augsburg, 2010
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10. S elf-assessment The EFQM manual discusses data collection methods that could be used for self-assessments that differ in results, time or resources required. Questionnaires Assessment workshop “ Award Simulation” Easy to use Don’t consume many resources Used as foundation for other methods Data collection Presentation and assessment Reach a consensus Full documentation for “European Quality Award” Results from organisations itself or outside
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.