TCI is a Brazilian company that has provided business process outsourcing solutions since 1999. It manages business processes, documents, supplies, and data for over 250 clients. TCI employs over 2,300 professionals across multiple sites in Brazil. The company has built one of the best frameworks for managing processes through its experience in reengineering, managing, and storing data, documents, medicines, and entire client supply chains.
6. • TCI is a company that offers solutions on business
process outsourcing (BPO) in order to innovate,
mold, operate and manage our clients business
process, increasing the performance .
• Since 1999, TCI accumulates a succeful historical of
inteligent cases and integrated reengineeringe,
managing and data storage, data, documents,
medicaments and supplies the entire chain of
processes of their clients;
• Nowadays, the company have one of the best
framework to manage the process and counts with a
staff of more than 2.300 professionals distributed
nacionally. The adiditon of all this makes a safe and
great performance.
7. Brazilian market
Offshoring plataform
• The largest economy in Latin America (GDP of > $ 800 bn)
• Mature service market;
• High-quality customer care services;
Key attributes of Brazil
• Time zone proximity: 1 hour ahead of U.S. (EST);
• Becoming a world player in the BPO/ITO arena;
• Strong Infrastructure and relatively low costs;
• Hosts some of the world's most competitive;
• Established economy.
9. Capabilities
– since 1999
– 30+ sites over Brazil
– 2,800+ employees
– 1,200,000,000+ of physical
documents managed
– 50 terabytes+ of images stored
– Average of 1,500,000 data and
document capture per day processed
– 30,000m³+stored items
– 130+ IT professionals supporting the
outsourcing chain
– 35+ tons per day of hospital textile IT sites
management and hygienization Outsourcing sites
– 250+ customers over all the country
12. Services and products
Business Financial Heatlhcare Government Corporate
verticals
Vertical
products
BPO product team
BPM / Implementation
Shared Contact Center
services Data and Document Management
center
IT Services / Integration
Infra-structure
Facilities – Textile Management and Hygienization
Supply Chain
13. Goverment Industry Finance Telecom Services
Saúde
Some clients
14. Case studies
Finance
• Complete and integrated document management and informational;
• Scan, Transport and Storage documentary safely and monitored;
• Availability of digital information for the users involved, so online, through the deployment of a safe and
managed in Content Management (Content ICC);
• Cost reduction, from poor management of information;
• Credit BPO service to process 700,000 documents per month reducing the analisys time
in 50%,
• Provisioning and technology to process the documents of the internal areas of the Bank;
• Bureau Scanning TCI putted inside the customer premises;
• Management System of the physical documents SISDOCWEB;
• Guard Logic scanned data and Physical Custody of documents processed;
15. Case studies
Health
§ Organization and storage of about 76,000 medical;
§ Availability of documents via the web to the file system;
§ Agility in the location of records and release of physical space;
§ Packaging and Storage in the appropriate place;
§ Agility and quality of care.
• Garantee integrity and confidentiality of information;
• Safety, packaging and storage of the documentation;
• Improved patient care and greater efficiency in search of medical records;
• Packaging and Storage of nearly 1,000,000 records;
• Cost reduction, from poor management of information;
• Addressing the problems of physical space for storing documents.
§ Project management of supplies and medicines at the Health Secretariat of Rio de
Janeiro:
§ Reduction of capital asset / inventory, increase inventory turns and maximizing
purchases;
§ Management and transport of approximately 5,000 cubic meters of materials and
products of the Secretariat of Health;
§ Stocks around R$180 millions;
§ Estimated reduction around R$ 5 millions per month
16. Case studies
• Full ECM solution, end-to-end, from the physical to digital using PKI for
more than 10,000,000 documents. And more than 25 bn of words in a full-
text search solution.
• Full ECM solution and backoffice, end-to-end, from the physical to digital
for more than 200,000,000 civil and criminal documents.
• Accenture Knowledge Services area key provider,
• Customized BPO solution for contracts, HR and financial documents,
• Over 1,000,000 documents already processed,
• PKI technologies reducing costs and transforming the processes.
17. Case studies
• BPO solution for 1,500 - 2,500 new sales forms per day (5,000 - 10,000 documents),
• Initial reduction of 60% in FTE’s using document imaging solutions,
• Integrated OCR/ICR plataform reaching 85% of accuracy.
• World-class Sodexho Pass case,
• Contract process outsourcing,
• Compliance focus,
• Auditing Sodexho Pass contracts crossing physical documents x digital informations,
• Contratcs outsourcing reaching the backlog and new processes (about 400,000 contracts until now),
• BPO solution for transportation documents and processes covering all the country with a
350,000+ images per month,
• Improvement the customer time to receive the receipt in 24 hours,
• Integrity and control empowerment in the process,
• Mainframe integration,
18. Products by segment
Financial
• Custody of documents
• Scanning of legacy bank
• Process of opening accounts
• Registration for New Customers
• Consigned Credit
• Formalization and file of account
documents
• Expedition and Correspondence
management
• Formalization of contracts
• Recovery Management
• Scanning of autograph cards
(signatures)
• Scanning of checks
• Home Loans
19. Products by segment
Healthcare
• Approval process with digital
certification to validate requirements
• Scanning of records and electronic
information management
• Modeling, analysis and redesign of
hospital processes (BPM)
• Supply Chain Management
(drugs and hospital supplies)
• Assembly and Packaging of Drugs and
Hospital Supplies KIT’S
• Organization, storage and
management electronic of documents
• Processing of medicals accounts
• Call center
20. Products by segment
Education
• Storage, organization and scanning of
students documents
• Supply Chain Management (teaching
material and furniture)
• Teaching Material Logistic (Receipt
and Distribution)
• Assembly and Packaging of School
KIT (books, teaching materials and
school uniform)
21. Products by segment
Public Security
• Storage, organization of
documents
• Scanning of legacy civil and
criminal
documents
• Automation of new civil and
criminal documents with
decentralized capture
• AFIS for automatic recognition of
biometrics civil and criminal
22. Products by segment
Legal
• Scanning of minutes and
sentences
• Electronic process (scanning
and electronic documents) and
digital certification
• Storage and organization of
documents
23. Products by segment
Official Press
• Scanning of daily official
• Publication system of official daily
with digital certification
• Portal of knowledge and search of
daily official
• Storage and organization of
documents
