Microsoft Exchangee Unified Messaging

1. Microsoft Exchange Server 2007
Customer Solution Case Study
Networking Vendor Boosts Mobile Access,
Security with Updated Messaging System
Overview “Exchange Server 2007 lets our users work faster
Country or Region: United States
Industry: Professional services—IT and more effectively regardless of location, and in the
services
event of a disaster, we can get them back working
Customer Profile more quickly than before.”
Enterasys, based in Andover,
Dan Wakefield, IT Operations Manager, Enterasys Networks
Massachusetts, provides its Secure
Networks solutions to ensure the integrity Enterasys Networks, a global provider of Secure Networks solutions
and performance of IT services. Enterasys
has about 750 employees worldwide. to enterprise customers across a range of industries, maintains
offices in many countries and has a sales force that travels
Business Situation
Enterasys evaluated early beta releases of constantly. To provide sales representatives and other mobile
Microsoft® Exchange Server 2007 to information workers with improved access to the corporate
determine if it could enhance e-mail
access for mobile workers while messaging system, Enterasys became an early adopter of
streamlining IT tasks. Microsoft® Exchange Server 2007. The deployment is expected to
Solution deliver benefits to both users and the Enterasys IT department.
The firm became an early adopter of These include easier and faster access to e-mail with the improved
Exchange Server 2007, using features like
the enhanced Outlook® Web Access, Edge Outlook® Web Access, which can be used from any Web browser,
Transport, and greater e-mail compression and Outlook Voice Access, which can be used from any phone. The
to improve messaging and streamline
management tasks. IT department also expects that Exchange Server 2007 will
streamline tasks such as management of user lists of permitted e-
Benefits
Easier information access for mobile mail addresses and provide easier, faster backup and recovery of
users e-mail messages.
Streamlined, lower-cost security
Easier backup and recovery of e-mail

2. Situation To ensure the availability of its messaging
Enterasys Networks offers a complete infrastructure and to assist mobile and
portfolio of network devices, including remote employees in accessing their e-mail,
switches, routers, and wireless access points, the company’s IT staff continually evaluates
with embedded support for corporate security technologies to see if there are new solutions
and management policies. Enterasys that can help the company in its worldwide
solutions typically include three main operations. As part of that effort, Enterasys
components—a security-enabled began evaluating Microsoft® Exchange Server
infrastructure, centralized command and 2007 in early 2006, when the messaging
control, and advanced security applications. software was still in the early development
stages.
Enterasys, based in Andover, Massachusetts,
is a global company with offices in Europe, Solution
Asia, and Latin America. The company has Enterasys decided to become an early
about 750 employees. Nearly half of them, adopter of Exchange Server 2007 in order to
“We believe that Outlook including sales employees and various take advantage of several new and enhanced
Web Access 2007 is managers, work somewhere other than the
company headquarters. Many of the
features, including better security options
and increased and easier access for mobile
going to give our mobile company’s employees, especially sales users. Exchange Server 2007 is being
employees much greater representatives, travel extensively. deployed in conjunction with a migration from
the Microsoft Windows® XP operating system
flexibility to manage Because it is an information-intensive to the Windows Vista™ Enterprise operating
their e-mail and company with a global workforce, Enterasys
relies heavily on e-mail and other kinds of
system, and from Microsoft Office
Professional Edition 2003 to the 2007
calendars while they’re communication tools to service its clients. release of the Microsoft Office system.
on the road.” Dan Wakefield, IT Operations Manager of
Enterasys, says that maintaining the reliability Enterasys began work on the Exchange
Dan Wakefield, IT Operations Manager, of e-mail is critical to company operations. Server deployment in mid-2006, developing a
Enterasys Networks plan for a phased rollout of the software,
“E-mail is a major component of our daily which runs on the Windows Server® 2003
jobs,” he says. “We get about 10,000 Enterprise Edition operating system and
incoming e-mail messages daily and send resides on a server at a data center in
between 5,000 and 7,000 out. And those Boston.
numbers are after message traffic has been
filtered for bogus e-mails.” Consultants from Microsoft Services assisted
Enterasys in implementing the initial rollout
Enterasys has consolidated some of its to almost 15 percent of the workforce
operations. As a result, many employees are (approximately 100 users). Half of the initial
now telecommuting or using some kind of users are IT staff members, and the rest are
mobile connection to access network data. information workers who are located around
However, these connections are sometimes the globe. The rest of the company will be
unreliable and can be inefficient and costly to migrated to Exchange Server 2007 when the
support. Additionally, the IT department software is released to market.
sought ways to reduce or eliminate other
tasks, such as managing lists for users that The company is also working with Enabling
determine which e-mails are permitted into Technologies, a Microsoft Gold Certified
the company network and which are blocked. Partner, to integrate a Unified Messaging

3. system that will be used on conjunction with provides a rich experience very similar to the
the company’s Avaya S8700 private branch Microsoft Office Outlook 2003 messaging
exchange (PBX) telephone system and and collaboration client that they already use.
Dialogic TIMG300DT1 gateway. Unified Unified Messaging will help employees
Messaging provides e-mail, voice mail, and access their e-mail on the phone, helping
fax services through Exchange Server 2007. them to be more productive during times
Enabling Technologies helped with a smooth when they cannot use a keyboard-based
transition by providing the expertise required device to access e-mail, such as commuting
for integrating the PBX and gateway to and from the office.
technologies with Exchange Server.
The IT department plans on taking advantage
The Unified Messaging functionality will be of built-in protection features, including the
deployed to 85 users by mid-November Edge Transport server role and services that
2006. The remainder of the company should block spam (unsolicited commercial e-mail)
be able to use Unified Messaging by mid- and viruses.
“Getting Exchange 2007, says Rich Casselberry, Director of IT
Server 2007 up and Operations at Enterasys. The company also anticipates greater
manageability for its messaging system with
running was a quick George Thomas, System Administrator for capabilities such as greater compression of
project—just a couple of Enterasys, says the Exchange Server 2007 mail messages, which will streamline backup
deployment has gone smoothly. “Getting and recovery of e-mail messages.
days in the lab setting it Exchange Server 2007 up and running was a
up, and a couple of quick project—just a couple of days in the lab Easier Information Access for Mobile Users
setting it up, and a couple of weeks preparing Wakefield says the improved OWA client
weeks preparing production and rolling out,” he says. software in Exchange Server 2007 greatly
production and rolling enhances the ability of Enterasys users to
Thomas and his colleagues use some of the access their e-mail. Users have an improved
out.” new administration and automation tools experience of accessing e-mail over slow
George Thomas, System Administrator, available in Exchange Server 2007, including connections because the increased client
Enterasys Networks the Exchange Server Management Console. caching in Exchange Server reduces server
The console provides an improved graphical roundtrips, thereby lowering bandwidth
user interface for management tasks with a usage.
simplified navigation tree, along with
management and troubleshooting tools. The OWA 2007 also has a rich feature set that
IT department also plans on using the new provides Enterasys users with an experience
Edge Transport server role to reduce both the that is much more like their familiar desktop
cost and management tasks associated with Office Outlook client, including meeting
operating antivirus software. scheduling, categories and flags, search
folders, and an out-of-office notification
Benefits capability. OWA 2007 uses WebReady
IT staff members at Enterasys have already Document Viewing to render Office
seen great results and believe that when documents in a Web browser window for easy
Exchange Server 2007 is fully deployed, it will reading, even if Office is not installed on the
deliver a number of important benefits that PC being used.
will help both them and the company’s users.
Mobile users benefit from the enhanced Along with their sales personnel, Enterasys
Outlook® Web Access (OWA) client, which has many telecommuters and field personnel

4. who are also on the move a lot. “We believe and from work each day. In the past, that was
that Outlook Web Access 2007 is going to wasted time. With Unified Messaging through
give our mobile employees much greater Exchange Server 2007, they can listen and
flexibility to manage their e-mail and respond to e-mail while they are commuting,
calendars while they’re on the road,” which frees up time when they are in the
Wakefield says. “With the better messaging office. I use it myself on my Pocket PC phone,
functions in Exchange Server 2007, they listening to my e-mail messages before I
won’t always need to boot up their laptops for arrive at work.”
a connection back to headquarters. They can,
for example, easily use an airport Internet Streamlined, Lower-Cost Security
kiosk while waiting to catch a plane.“ Enterasys is also planning on using the Edge
Transport server role, a feature new to
The company is also using the enhanced Exchange Server 2007. This server role,
OWA to provide partners who are not on the deployed at the network’s perimeter,
company network with Enterasys e-mail supports Simple Mail Transfer Protocol
addresses that they can access through OWA. routing, provides anti-spam filtering
These addresses are easily managed by the technologies, and supports antivirus
company’s Human Resources department, extensibility.
eliminating the need for the IT department to
take on management of more users. The Microsoft Exchange EdgeSync Service in
Exchange Server 2007 publishes
Enterasys’s IT staff is already getting very organization information to the Edge
positive feedback from initial users of the Transport server for use in robust filtering,
mobile messaging capabilities in Exchange which helps protect Enterasys
Server 2007. communications. Communications between
the Edge Transport server and the internal
“For instance, we have a user who travels a network in an Exchange Server 2007
lot, demonstrating our solutions across the organization are encrypted by default. Edge
globe,” Wakefield says. “He is really excited Transport also includes anti-spam
about the added functionality of OWA 2007 technologies that protect at many layers.
such as checking his e-mail from just about
any location, whether at Internet cafés, Wakefield says, “There are cost savings by
airport kiosks, or in customer offices. He says using the Edge Transport server for antivirus
it’s much more like working on the Outlook and anti-spam functions, which means we
client in his office.” can replace our current third-party solution.”
Casselberry says that Unified Messaging will The IT department may also take advantage
also be a big benefit to mobile users and field of functionality between Exchange Server
representatives, giving them the ability to 2007 and Microsoft Office Outlook that
listen to e-mail messages over the phone allows users to manage their own lists of e-
instead of needing a PC or other device to mail addresses that are allowed through and
read e-mail. those that are blocked. “This capability will
take a big load off the IT department,”
“Having voice access to Outlook e-mail is a Wakefield says. “Enabling the users to do it
huge benefit,” says Casselberry. “Most of our themselves will help free up four to six hours
employees at corporate headquarters spend a week of IT staff time—time that can be used
30, 60, or even 90 minutes commuting to for other projects.”

5. For More Information Easier Backup and Recovery of E-Mail Microsoft Server Product Portfolio
For more information about Microsoft Enterasys expects additional administrative For more information about the Microsoft
products and services, call the Microsoft benefits, including improved backup of e-mail server product portfolio, go to:
Sales Information Center at (800) 426- and reduced costs associated with message www.microsoft.com/servers
9400. In Canada, call the Microsoft storage.
Canada Information Centre at (877) 568- For more information about Microsoft
2495. Customers who are deaf or hard-of- In Exchange Server 2007, backups can be Exchange Server, go to:
hearing can reach Microsoft text telephone run against the copy of the production www.microsoft.com/exchange
(TTY/TDD) services at (800) 892-5234 in database on either the local server or passive
the United States or (905) 568-9641 in server node, lowering the impact on
Canada. Outside the 50 United States and production. With the enhanced compression
Canada, please contact your local of mail messages in Exchange Server 2007,
Microsoft subsidiary. To access information Enterasys mailboxes will be smaller than they
using the World Wide Web, go to: were with Exchange Server 2003. “We will
www.microsoft.com save in the amount of time it takes to back
up our e-mail to tape, as well as in restoring
For more information about Enabling messages,” Thomas says.
Technologies products and services, call
(800) 923-4310 or visit the Web site at: The Enterasys IT department is also
www.enablingtechcorp.com evaluating the possible use of Local
Continuous Replication, which increases the
For more information about Enterasys availability of messages by using continuous
Networks products and services, call replication of messaging data across multiple
(978) 684-1000 or visit the Web site at: disks on a single server. In the event of a disk
www.enterasys.com failure or data corruption, switching over to
the copy database provides a less costly and
less complex recovery solution for the
administrator.
“Exchange Server 2007 lets our users work
faster and more effectively regardless of
location,” Wakefield says, “and in the event
of a disaster, we can get them back working
more quickly than before.”
Software and Services Technologies
Microsoft Server Product Portfolio Microsoft Outlook Web Access
− Microsoft Exchange Server 2007
− Windows Server 2003 Enterprise Partners
Edition Enabling Technologies
Microsoft Office
− Microsoft Office Outlook 2003
This case study is for informational purposes only. MICROSOFT
MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS
SUMMARY.
Document published November 2006