Cartona.pptx. Marketing how to present your project very well , discussed a...
Why Growing, Engaging, and Retaining Customers Is Your #1 Audience Imperative
1. 2014 Webinar Series
Wednesday, February 12, 2014
Why Growing, Engaging, and Retaining
Customers Is Your #1 Audience Imperative
2. Why Growing, Engaging, and Retaining
Customers Is Your #1 Audience Imperative
Learn why audience development is at the core of marketing today, and why this focus is the core
responsibility for each and every marketer, from the CEO and CMO, to marketing directors and
managers, down to on-the-front-line staff.
Hear from "Audience" author Jeffery Rohrs, vice president of marketing with ExactTarget, how
marketing has changed over the past decade to one of subscribers, followers, and fans, and why
consumers want more from companies than just services and products; they want content and
thought leadership. Drawing from his new book, “Audience,” during this eConsultancy webcast,
Jeffrey will challenge companies to adopt The Audience Imperative focus – a mandate to use
paid, earned and owned media to not only sell, but to engage and retain their audience long-term.
Mike Corak, executive vice president of strategy for ethology, will join and discuss how “challenger
brands” (those sitting in 3rd, 4th and 5th place) don't have to play behind anymore in this new
audience-focused world.
David Tradewell, vice president of client engagement with eConsultancy, will moderate the
webcast.
| 2
#audienceET
3. What We Hope You Learn Today!
1. How to start thinking about and adopting The
Audience Imperative;
2. How Challengers Brands don't have to play from
behind anymore; and
3. The importance of research and audience
development to drive branding, sales and
loyalty/retention.
| 3
#audienceET
4. Today’s Speakers
Jeffrey Rohrs, VP of Marketing | ExactTarget
Jeff is a recovering attorney, bacon-lover, and Diet Coke addict who heads up ExactTarget’s Marketing Insights
Team—a rag-tag bunch of awesome folks specializing in content marketing, social media, and thought-leadership.
For the past four years, he has produced the award-winning SUBSCRIBERS, FANS & FOLLOWERS Research
Series—the world’s first and longest-running examination of the changing nature of consumer relationships with
brands through email, mobile, and social channels. His first book, AUDIENCE: Marketing in the Age of Subscribers,
Fans & Followers, establishes audiences as critical business assets and challenges marketers to embrace a new,
permanent responsibility: Proprietary Audience Development. When not pondering marketing’s complexities, Jeff
can be found on the North Coast of Ohio bemoaning the state of his beloved Cleveland Browns.
Twitter @jkrohrs of @ExactTarget
Mike Corak – EVP, Strategy | ethology
Mike Corak is the Executive Vice President of Strategy at ethology, leading the strategic planning and agency
services teams. An agency veteran, Corak has developed and implemented winning digital and integrated
strategies for hundreds of companies over his 12-year career, including Coca-Cola, ConAgra Foods,
ConocoPhillips, FedEx, Fujitsu, Nike, Office Depot, and Walt Disney. Prior to ethology, Corak led the interactive
services, strategy and client management teams at Off Madison Avenue and iCrossing. Corak serves on the board
of SEMPO (Search Engine Marketing Professional Organization), helping drive the search industry’s trade group
initiatives in research and best practices education.
Twitter @mikecorak of @ethology
| 4
#audienceET
5. Today’s Moderator
DAVID ST. JOHN TRADEWELL – ECONSULTANCY
David has been an advertising, marketing and media professional since the early 1990’s and has
more than 17 years experience in digital. He founded the first online advertising team for the
Times Supplements Group at News International before joining the original global search engine,
AltaVista in 1999. He was part of the founding team of Europe’s leading search and social media
specialists, Spannerworks and stayed with the firm after its sale to iCrossing. During his tenure
the company became the largest independent digital marketing firm in the world, before being
sold to Hearst Media in 2010. David has worked with dozens of global brands and Fortune 500
business such as Coca-Cola, Bank of America, Toyota, eBay, Dell, Pfizer and Unilever.
| 5
#audienceET
8. THE AUDIENCE
IMPERATIVE
USE YOUR PAID, OWNED & EARNED MEDIA
NOT ONLY TO SELL IN THE SHORT TERM BUT
ALSO TO INCREASE THE SIZE, ENGAGEMENT &
VALUE OF YOUR PROPRIETARY AUDIENCES
OVER THE LONG TERM.
@JKROHRS
21. CHANNEL (R)EVOLUTION
Events
Direct Fax
Direct Mail
Telephone
IM
Email
Events
Direct Fax
Direct Mail
Telephone
IM
Email
Events
Direct Fax
Direct Mail
Telephone
<1990
Mobile Email
SMS
IM
Email
Events
Direct Fax
Direct Mail
Telephone
1990s
1999
2000s
TV
Radio
Print
Display
TV
Radio
Print
Display
Cable TV
Website
Search
Online Display
TV
Radio
Print
Display
Website
Search
Online Display
Paid Search
Landing Pages
Microsites
Online Video
Webinars
Affiliate Marketing
TV
Radio
Print
Display
Website
Search
Online Display
Paid Search
Landing Pages
Microsites
Online Video
Affiliate Marketing
Webinars
Blogs
RSS
Podcasts
Contextual
Wikis
Social Networks
Mobile Web
SnapChat/WeChat
Apps/Push Notifications
Group Texting
Social DM
Voice Marketing
Mobile Email
SMS + MMS
IM
Events
Email
Direct Fax
Direct Mail
Telephone
2014
TV
Radio
Print
Display
Website
Search
Online Display
Paid Search
Landing Pages
Microsites
Online Video
Affiliate Marketing
Webinars
Blogs/ RSS
Podcasts
Contextual
Wikis
Social Networks
Mobile Web
Behavioral
Social Media & Ads
Virtual Worlds
In-Game Advertising
Widgets
Twitter
Mobile Apps
Geolocation
Pinterest
Vine
62. “CONTENT MARKETING IS A MARKETING
TECHNIQUE OF CREATING & DISTRIBUTING
RELEVANT & VALUABLE CONTENT
TO ATTRACT, ACQUIRE &
ENGAGE A CLEARLY
DEFINED & UNDERSTOOD
TARGET AUDIENCE
WITH THE OBJECTIVE OF
DRIVING PROFITABLE
CUSTOMER ACTION.”
-- @JOEPULIZZI
63. CONTENT MARKETING & PROPRIETARY
AUDIENCE DEVELOPMENT ARE DIFFERENT
SIDES OF THE SAME COIN.
106. CHANNEL EXPLOSION
Events
Direct Fax
Direct Mail
Telephone
<1990
TV
Radio
Print
Display
IM
Email
Events
Direct Fax
Direct Mail
Telephone
IM
Email
Events
Direct Fax
Direct Mail
Telephone
1990s
1999
TV
TV
Radio
Radio
Print
Print
Display
Display
Cable TV
Website
Website
Search
Search
Online Display
Online DisplayPaid Search
Landing
Pages
Microsites
Online Video
Mobile Email
SMS
IM
Email
Events
Direct Fax
Direct Mail
Telephone
SnapChat/WeChat
Apps/Push Notifications
Group Texting
Social DM
Voice Marketing
Mobile Email
SMS + MMS
IM
Events
Email
Direct Fax
Direct Mail
Telephone
2000s
2014
TV
TV
Radio
Print
Display
Radio
Website
Search
Print
Online Display
Paid Search
Display
Landing Pages
Microsites
Website
Online Video
Affiliate Marketing
Webinars
Search
Blogs/ RSS
Online DisplayPodcasts
Contextual
Paid Search Wikis Networks
Social
Mobile Web
Landing
Behavioral
Social Media & Ads
Virtual Worlds
Pages
Widgets
Twitter
Microsites
Mobile Apps
Online Video Geolocation
Pinterest
Vine
120. About ethology
ethology is an integrated full-service digital marketing agency for
evolving brands. The agency offers consumer research, strategy,
planning, search, display and social media, email, content and web
development, creative and analytic services.
www.ethology.com
| 120
#audienceET