The document discusses embedding structures for e-learning change at Nottingham Trent University. It outlines how the university developed an engagement process for an e-learning project using a customer value methodology to define success criteria. This included focus groups and a survey to capture stakeholder needs. A project structure was established including steering committees, testing groups, and working groups to develop policies and oversee technical integration. This process has now been institutionalized and was used to engage stakeholders in developing minimum online teaching standards.