Deployment Booklet

Esquimalt
MILITARY FAMILY RESOURCE CENTRE
Your community. Your resource centre. Get connected.

DSH
DEPLOYMENT SUPPORT HANDBOOK


Table of Contents
Important Phone Numbers ..................................................................................................................... 4
MFRC Programs and Services Overview ............................................................................................ 5
Deployment Support ................................................................................................................................. 7
Deployment Resources ............................................................................................................................. 8
MFRC Resource Library ........................................................................................................................... 8
Resources for Adults ................................................................................................................................. 9
Adult Deployment Workshops.............................................................................................................10
Resources for Children and Youth ..................................................................................................... 11
Deployment Respite Childcare ............................................................................................................12
Emergency Childcare ...............................................................................................................................13
Deployment Family Support.................................................................................................................14
Deployment Information .......................................................................................................................15
Mission Information Line (MIL) ...........................................................................................................15
Member Assistance Program (MAP)..................................................................................................15
Military Family Identiﬁcation Cards (MFID) ..................................................................................16
Tips for Preparing for Deployment ....................................................................................................17
Communication During Deployment................................................................................................18
Contacting the Member due to a Family Related Emergency................................................18
Mail Information .......................................................................................................................................20
Pre-Deployment Checklist.....................................................................................................................23
“Keeping in Touch” Tips ..........................................................................................................................24
Notes .............................................................................................................................................................27

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Important Phone Numbers
Keep these phone numbers handy for future reference
MFRC 24 Hour Information Line ................................................................................ 363-2640
Toll free if calling from outside of Greater Victoria ..................................1-800-353-3329
Ship’s Movements Information Line (24 hour recording) ........................................... 363-2121
MFRC Deployment Coordinator (during regular business hours) ...............................363-3071
MFRC Emergency Services Coordinator (during regular business hours) ................ 363-2679
MFRC Francophone Services Coordinator (during regular business hours) ........... 363-3463
Chaplain’s Office (during regular business hours) ............................................................ 363-4030
Base Operator .................................................................................................................... 363-2000
Base Duty Officer....................................................................................................812-0603 (cell)
Military Police Service (non-emergency line) ........................................................ 363-4032
Fleet Mail Office.................................................................................................................. 363-2176
Naden Mail Room .............................................................................................................363-4198
Base Orderly Room ......................................................................................................... 363-4288
Naden Athletic Centre .................................................................................................... 363-5677
Colwood Pacific Activity Centre (PSP Desk) ......................................................... 363-1009
Lookout (Base Newspaper) ...........................................................................................363-3014
Member Assistance Program .........................................................................1-800-268-7708
Mission Information Line...................................................................................1-800-866-4546

MFRC 24 Hour Information Line: 363-2640 (toll free: 1-800-353-3329)

MFRC Locations and Hours of Operation
MFRC-CPAC (Colwood Pacific Activity Centre – 2610 Rosebank Road)
Monday to Friday: Saturday:
•7:30 a.m. to 11:00 a.m. •9:00 a.m. to 12:00 noon
•noon to 6:30 p.m. •1:00 p.m. to 5:00 p.m.
•7:15 p.m. to 9:00 p.m. Closed on Sundays and Statutory Holidays

Work Point MFRC Signal Hill MFRC
316 Anson Street 1505 Esquimalt Road
Monday to Friday: Monday to Friday:
•8:30 a.m. to 12:00 noon •8:30 a.m. to 4:30 p.m.
•1:00 p.m. to 4:30 p.m.

MFRC Website: www.esquimaltmfrc.com

4 MFRC Deployment Suppor t Handbook


MFRC PROGRAMS AND SERVICES OVERVIEW
What is the Esquimalt MFRC?
The Esquimalt Military Family Resource Centre (MFRC) is a nonprofit,
charitable organization. The MFRC fosters and supports individual, family
and community well-being by providing services and support that address the
uniqueness of our military families. A volunteer Board of Directors of which
51% must be civilian spouses of full-time serving Canadian Forces members
governs the MFRC.

Why is this handbook useful?
This Handbook has been designed with the military member in mind and
whoever has a military member in their family – whatever your family back-
ground may be. Our goal is to provide you with useful information for your
and your loved ones. Our goal is to keep you informed, connected and think-
ing of your pre-deployment plans.

What’s your plan?
When you are away or your loved one is, having this package can make a
huge difference. Being deployed or separated due to work-related reasons cre-
ates a unique situation that requires a lot of preparation and effort. Having
the answers at your fingertips will assist you in this process. We are a “one
stop shopping” type of organization. If you need assistance, want to remain
connected or are looking for information call our 24 Hour Information Line,
363-2640 (toll free: 1-800-353-3329).

Isn’t this information only for families with kids? What if I’m single?
Did you know about the Mission Information Line? Did you know your
parents or friends can also call to get information about your deployment while
you are away? What about a checklist already tailored to make sure you are
organized at home before your departure? How well do you know the services
we provide? Did you know your friends and family can drop off letters and
parcels for free at the MFRC?
These are just a few examples of the services “singles” can access. Familiarize
yourself with our services found within with this handbook and let the MFRC
help you reduce or eliminate the many worries of a deployment.

MFRC Deployment Suppor t Handbook 5


MFRC PROGRAMS AND SERVICES OVERVIEW
The MFRC provides programs and services that fall into the following four
categories.
• Personal Development and Community Integration
• Child/Youth Development and Parenting Support
• Family Separation and Reunion
• Prevention, Support and Intervention

Personal Development and Community Integration
Mobility is an inherent part of the military lifestyle. Therefore, the MFRC
helps military families integrate into their new community, enhances quality
of life and promotes and supports personal, family and community develop-
ment.

Child/Youth Development and Parenting Support
Positive parenting and support for the care and development of children and
youth contribute to the health and well-being of families and communities.
The MFRC supports parents in their care-giving role and provides opportuni-
ties for healthy development of children and youth

Family Separation and Reunion
The operation and training requirements of the Canadian Forces often result
in the absence of the Canadian Forces member from his/her family. The
MFRC provides information, outreach and support to these families.

Prevention, Support and Intervention
Individual and family well-being has a significant impact on military readi-
ness. The emphasis of the MFRC is to strengthen the existing capacity of
individuals and families through primary preventative services.



DEPLOYMENT SUPPORT
The MFRC deployment program provides resources, programs, and support
to Canadian Forces families prior to, during and after a deployment.
A deployment means the assignment of military personnel on unaccompa-
nied duty away from their normal Base of CFB Esquimalt. Examples of this
would be temporary duty, courses, unaccompanied posting, imposed restric-
tions (IR), overseas missions, at sea exercises and extended operations.
Services provided by the MFRC deployment service include:
• Resources and up-to-date mission information
• Assistance during family-related emergencies
• Drop-in centres
• Mail drop-off
• Special events and activities for adults and families
• Deployment related publications for adults and children
• Dedicated website - www.esquimaltmfrc.com
• Volunteer family support networks
• Family briefings – information sessions
• Reunification briefings
• Regular informal social gatherings
• Deployment related workshops for adults and children
• Deployment child care
• 24 Hour Information Line (363-2640)
• “Staying in Touch” phone service
Drop-In During Deployment or Any Time
• Comfortable lounge for families of deployed military members
• Current deployment information
• Coffee
• Computers with internet and e-mail access
• Children’s books, toys and games
• Bulletin board about social events, programs, resources
• Staff are available to assist with any questions you may have



DEPLOYMENT RESOURCES
• Deployment Information Package
These packages contain information to make deployment easier for military
families. Pick up your package, or request that a package be mailed to you
soon.
• Video-Teleconferencing (Afghanistan)
Stay connected with your loved one serving in Afghanistan through our Video
Teleconference service. Enjoy a conversation with your loved one in a com-
fortable, private office at MFRC-CPAC. Video Teleconferences are scheduled
through the deployed Canadian Forces Member.
• Video-Teleconferencing (Ships)
Stay connected with your loved one during an extended deployment through
our Video Teleconference service. Enjoy a conversation with your loved one
in a comfortable, private office at MFRC-CPAC. Video Teleconferences are
scheduled through the ship and usually happens as part of the Unit’s Sunday
Information Session.
• Deployment Resource Binder
Each MFRC location has a binder full of deployment-related articles and
information.
• Staying in Touch Program
The MFRC wants to stay in touch with friends and family members of mili-
tary members while they are deployed. The MFRC can call weekly, monthly
or bimonthly to keep loved ones informed, updated and connected.
• MFRC Resource Library
The MFRC offers a comfortable reading room and resource library offer-
ing a well-stocked selection of printed and audio-video material. The
resources available include information on Family Growth and Development,
Relationships, Deployment Issues, Career Development and other human
needs and concerns. Material may be loaned out for up to two weeks. Our
MFRC Resource Library is located within our CPAC Location.



RESOURCES FOR ADULTS
Publications
The MFRC has a wide variety of deployment related publications for adults.
Publications are available in English and French, at each MFRC location, and
also on our website.

Family Handbook
The Family Handbook includes information for families of deployed
Canadian Forces members. Material includes resource information, check
lists, family communications information, guides on health & well-being, and
information on benefits and allowances.

Preparing for Deployment Stress
This booklet offers general suggestions for some of the common reactions
faced through the different phases of deployment - pre-deployment, during
deployment and post- deployment. It offers suggestions for both the departing
Canadian Forces member and the spouse who is staying.

Preparing for Critical Incident Stress
This handbook offers assistance in recognizing, accepting and dealing with
Critical Incident Stress. Critical Incident Stress is a normal reaction to an
abnormal event, which is sudden and unexpected, disrupts one’s sense of
control, involves the perception of a life threat, and may include elements of
physical or emotional loss.

Preparing for Reunion Stress
This handbook offers assistance for military families reunited after unac-
companied tours of duty. Reunion stress refers to the physical and emotional
demands experienced by family members around the time of homecoming.

Member Assistance Program
This publication provides information on the Member Assistance Program.
The Member Assistance Program offers qualified and confidential support to
assist you in overcoming almost every problem that can affect your profes-
sional or personal life.



DEPLOYMENT WORKSHOPS
The MFRC has a variety of programs designed to help military members and
their family cope with the significant challenges of deployment. Workshops
are scheduled in accordance with expressed demand. Deployment work-
shops are free, and in most cases, child care may be arranged. Check out the
Deployment Section of our website at www.esquimaltmfrc.com for informa-
tion and workshop descriptions.
ADULT DEPLOYMENT WORKSHOPS
Learn more about deployment and meet others who can understand your
experience. These sessions run monthly, dates and locations can be found on
the Family Network section of our website. Child care provided if booked in
advance.
1. Preparing for Deployment
Before your partner/spouse deploys, make sure you are prepared. No mat-
ter how many deployments your family has experienced, this workshop can
benefit you. Making sure you have all the checks in the box and understand-
ing the emotional cycle of deployment will help you and your family prepare
for your loved one’s upcoming absence. This workshop will be tailored to
Afghanistan or Ship based deployments.
2. Dealing with Deployment
A flexible attitude will benefit you while dealing with your current deploy-
ment. We all cope differently when separated from our loved ones. Come
on out and share what works for you and learn from others as we all share
our best deployment coping strategies. This workshop will be tailored to
Afghanistan or Ship based deployments.
3. Return and Reintegration
Military families have identified reunion as their most challenging time to
manage. We invite you a session designed to address your needs and con-
cerns about family reunion. Operational stress can impact your reunion pro-
cess. Having an understanding of the impact of transitioning from an active
deployment to every day life is essential for your entire family – including
your returning loved one. This workshop will be tailored to Afghanistan or
Ship based deployments.
Note: For those returning from Afghanistan the Return and Reintegration workshop will
include a showing of the Battlemind DVD, a highly acclaimed U.S. Army program used
to help soldiers and families understand about adjustment post-tour. Discover useful
techniques and tips to have a successful homecoming.



RESOURCES FOR CHILDREN AND YOUTH
Children’s Survival Kit
This package includes activities and discussion topics for parents to use with
their children.
Publications
The MFRC has a wide variety of deployment related publications for children
and youth. The purpose of these books is to bring some comfort to the chil-
dren of deployed members while their parent is deployed. Available in English
and French, at each MFRC location, and also on our website.
Joey’s Mom is Going Away
Joey, a four-year-old beaver, finds out that his mother is leaving home for a
long time to help a family member. “We hope that young children, ages three
to six, whose parents are deployed will relate to Joey’s experiences and enjoy
doing activities with him,” says Nathalie Connolly, the book’s author.
A Father to Be Proud Of
A military father explains his absences to his children. Geared to younger chil-
dren with lots of illustrations.
My Mother is a Soldier
This book addresses the experience of children who leave family and friends
due to postings The story is told from the unique perspective of a five-year old
living in a military community where his mother is a service member.
Student Deployment Journal
This activity book is targeted to children in the age group between 8 and 11.
MFRC Deployment Workshops for Children
Deployment Workshops for Children help children adjust to a parent being
away on deployment. Workshops offer an opportunity for children to interact
with other children who are going through the same experience. These work-
shops will help validate your child’s feelings about deployment. Programs are
designed for Preschool (age 3-5 years), School Age (age 6-8 years) and Preteen
(age 9-12 years). If you are interested in registering your child up for one of
the following workshops, call 363-2640 for information.
Deployment Workbooks for Children (Coming Soon!!)
We are currently developing Children’s Deployment Workbooks and a com-
panion Parent’s Guide. These will enable children who are unable to attend
the Deployment Workshops for Children to complete a series of exercises,
related to deployment, with their at home caregiver.



DEPLOYMENT RESPITE CHILD CARE
Free Deployment Respite Child Care (for children newborn to school age) is
available through the MFRC for one continuous 3-hour period per week up
to a maximum of 4 sessions per month when a military parent is deployed (or
away for work related reasons) for 28 consecutive days or more (21 days for
MCDV members).
Punch cards (available at the MFRC) are used to keep track for the period
during which each family can access the program. Parents must complete
registration forms and follow established guidelines. This program is provided
through MFRC fundraising dollars. If you have unique child care needs, call
the MFRC: 363-2640.
Saturday Deployment Respite Child Care Program (NEW!)
Do you need a break but can’t take advantage of your “free punch card ses-
sions” during the week? If you are eligible for Deployment Respite Child
Care and would like a break on a Saturday, call us. Sessions will be once a
month, up to three hours of continuous care and are for children 18 months
to school age. Call the MFRC at 363-2640 to register. Space is limited.
Session dates and times are available on our website.
Read Me a Bedtime Story
You can be part of your child’s bedtime routine even while you are away.
Before you depart, make a videotape of yourself reading a story or doing
another activity. Your child can enjoy it when you’re away. Age appropri-
ate books and toys provided. Bring your own blank DVD. This program is
free. Call 363-2640 to book an appointment.
Stories from Sea
Like our Read Me a Bedtime Story Program, members are able to read stories
to their children while they are deployed. This program will have a repre-
sentative onboard the ship who will have a library of books that the member
can choose from and have themselves recorded while sailing. The “matched”
book is also at the MFRC-CPAC, which can be signed out and allows the
child to read along with mom or dad’s recording or DVD.
Parenting From Afar
Stay connected with each other during deployment through the Parenting
from Afar program. Ask for the Parenting from Afar Pregnancy and Newborn
Package, available at the MFRC and on ships. Both parents can share the
experience of learning about their growing baby. Package includes handouts
about pregnancy, breastfeeding and caring for your newborn. Call the MFRC
for information.



EMERGENCY CHILD CARE
Phone 363-2640 to request emergency child care.
The MFRC Emergency Child Care Service supports the ability of Canadian
Forces members to be available for all types of duty by ensuring parents have
access to child care in emergency situations. This is conducted by assisting
families in the development of a family care plan, providing referrals to alter-
nate full-time child care services, etc.
In specific circumstances the Emergency Child Care Service may provide up
to 72 hours of financial support for families during an emergency by paying
for child care.
Emergencies do not include recurring events during the course of a year.
Such circumstances should be addressed in the family care plan. Emergency
situations are expected to be resolved within a 24 - 72 hour period and are
considered situations that are not foreseeable.
Examples of emergencies that would clarify for this service are:
• When the Canadian Forces member is away on duty and the spouse/
caregiver is unavailable due to illness.
• When the Canadian Forces member is away on duty and the spouse/
caregiver is unavailable due to a family emergency.
• When a single parent or both parents are Canadian Forces members and
Canadian Forces duty requirements are such that the regular child care
provider is unavailable.
• When a child is ill and the parent is unable to access their usual child care
arrangement at a time when the Canadian Forces member’s presence at
work is critical to the militarily operation.



DEPLOYMENT FAMILY SUPPORT
Deployment Programs support military families who have a loved one away
on deployment, or away for any work-related reason. If you’re a military mem-
ber who is deploying, please inform your family about the range of services
available before, during and after deployment.
Family Networks
Family Networks are a great way to keep connected with other families.
Participate in social activities, get the latest information about your loved one’s
deployment and get mutual support from others who understand the military
lifestyle. Check out the Family Network web pages: www.esquimaltmfrc.com.
Each ship has a Family Network. For those who are not posted to a ship, we
have the Terra Firma Network. Fill out the Family Network Contact Sheet,
then email or drop it off at the MFRC. Information you provide is kept
strictly confidential.
algonquin.family@shawcable.com victoria.family@shawcable.com
calgary.family@shawcable.com winnipeg.family@shawcable.com
ottawa.family@shawcable.com mcdv.family@shawcable.com
protecteur.family@shawcable.com Terra Firma – shore units and land
regina.family@shawcable.com based deployments:
vancouver.family@shawcable.com terraﬁrma.family@shawcable.com
What to do if you need extra support
If you need extra support, or if an emergency arises, counselling is available
through the MFRC. We also have emergency resources that can support a
variety of situations. If you need assistance, the MFRC can help.
Navigator Program
The military community includes families with special needs and responsibili-
ties. Some families care for children with special needs, some include partners
with health concerns and some help support their aging parents. If your family
has special needs and responsibilities, the MFRC can help.
Family Network Volunteer Opportunities
Become a vital part of a successful deployment by getting involved as a
Family Network Volunteer. Your six-hour per month commitment includes
organizing special events and providing information/support to other military
families. Have fun while meeting new people. Check out the Family Network
Volunteer job description on our website of call the MFRC: 363-2640.
Social Activities
The primary purpose of these events is to provide you with an opportu-



nity to get out, meet with other families, and share experiences/advice in a
relaxed and fun setting. Your suggestions for activities are always welcome.
Information on upcoming activities is available in the MFRC Activity Guide,
on the MFRC website (www.esquimaltmfrc.com), through the Family
Network representatives and web pages and by calling the MFRC at 363-
2640.

DEPLOYMENT INFORMATION
Information Sessions
In partnership with the Units, the MFRC hosts regular information sessions.
The sessions include:
• Updated information regarding deployments
• Personnel to answer any questions
• Video Teleconferencing opportunities for families
• Normally telephone or a video teleconference connection with ship or unit
• Wellness sessions on a variety of topics
• Potluck
On-line Information (www.esquimaltmfrc.com)
Updated information is available through links on the MFRC website:
• Canadian Forces Department of National Defence Operations information
• Canadian Military Families
• Family Network Information
• Postal Information
• Deployment Workshops
Mission Information Line (1-800-866-4546)
The Mission Information Line is a toll free, bilingual telephone service for
families of Canadian military personnel serving an operation role outside of
Canada. The Mission Information Line provides families with:
• Reassurance and support
• Information access 24 hours a day
• Line Personnel available from 5:00 a.m. to 9:00 p.m. Pacific time Monday - Friday
(except on statutory holidays)
Member Assistance Program (MAP) 1-800-268-7708
The Member Assistance Program (MAP) is a voluntary and confidential ser-
vice, initiated by the Canadian Forces to help members and family members
who have personal concerns that affect their personal well-being. Some of the



problems that the MAP may provide assistance with include:
• Marital & family problems • Psychological problems • Interpersonal conflicts
• Work-related problems • Substance abuse • Legal difficulties
• Emotional problems • Financial difficulties • Gambling problems

Any individual wishing to talk to a professional counselor or to make an appointment can simply
call the Member Assistance Program, 24 hours a day, 365 days a year.

MILITARY FAMILY IDENTIFICATION CARDS
Who can get the Military Family Identification (MFID) Card?
The Military Family Identification Card (MFID) is available to immedi-
ate military family members, including spouses/common-law partners and
children who are age 13 or over. The MFID is available to families of both
Regular and Reserve Force members.
What are the benefits of having an MFID Card?
It is an identification card, which allows military family members age 13 and
older to access specific base services. The MFID card is a national program
with Bases/Wings across the country participating.
What is the card for locally?
• Base Library
• Base Museum
• CANEX
• Military Discount Program
• Identification when visiting Messes
• Identification for PSP Programs
• Access to Base when appropriate
How do I get my card?
• Canadian Forces member and family member(s) must be present to pro-
cess the card, as both signatures are required.
• Photo of family member(s) is taken at time of issue.
• Process takes approximately 15 minutes.
Where do I get my card?
You can get your Military Family Identification Card through the Signal Hill
MFRC or MFRC-CPAC during business hours.



Volunteer with MFRC Deployment Programs
If you are experiencing a deployment, or can relate and empathize with those
who are, please consider becoming a Volunteer and lending your support to
the Deployment Services Program. We have an increased need for Volunteers
to assist with a variety of special events, activities and programs for military
families during deployments. Call the MFRC for details: 363-2640.

TIPS FOR PREPARING FOR A DEPLOYMENT

The Emotional Cycle of Deployment
PHASE STAGE TIME FRAME
1. Anticipation of loss 1- 6 weeks
Pre-deployment
2. Detachment and withdrawal Last week before departure
3. Emotional Disorganization First 6 weeks of deployment
4. Recovery and Stabilization Variable duration (between
During deployment
stages 3 and 5)
5. Anticipation of Homecoming Last 6 weeks of deployment
6. Renegotiation of Relationship First 6 weeks home
Post deployment
7. Reintegration of Stabilization 6 - 12 weeks

More information available in the Preparing for Deployment Stress Handbook
and the Emotional Cycle of Deployment Handout.
Ways to Prepare for a Deployment
• Attend the Pre-Deployment Briefing
• Join a Family Network to meet other families who will have a similar
experience
• Pick up a Deployment Package (full of helpful information
Ideas for a successful and manageable deployment
• Register for your Family Network
• Volunteer – check out Volunteer Opportunities online:
www.esquimaltmfrc.com
• Participate in the Deployment Workshops for Adults
• Include children in planning activities and sending care packages to your
deployed loved one



COMMUNICATION DURING DEPLOYMENT
Several different methods of communication are available for families and
military members during deployment. The MFRC can assist you in staying
connected – even when you are far apart!
To send regular, non-urgent messages to your deployed loved one, we
recommend:
• Sending an email
• Sending a letter or parcel through the MFRC Mailing Program
To send urgent messages to your deployed loved one, we recommend:
• Calling the MFRC 24 Hour Information Line
The MFRC 24 Hour Information Line at 363-2640 (toll free: 1-800-353-
3329 if calling from outside of Greater Victoria) can help you if you need to
send an urgent message to your deployed loved one. All information is treated
in a confidential manner. If the nature of your message is such that you need
to be put in touch with a Chaplain, we will assist you in that process.
Please provide us with the following information about the deployed member:
• Rank, last and first name
• Unit / Deployment Location
• Department (if known)
• Service Number
• Rank and name of their direct superior on ship or at unit (if known)
Please don’t hesitate to contact the MFRC for assistance. We can help!
Email Information
Email is great way to stay in touch with your deployed loved ones! Email can
be sent to/from military members and their loved ones. All deployed ships
have a webpage and guest book that the public can view and post messages
on. Most military members have their own email address while on deploy-
ment. For those who don’t have a personal email address during deployment,
loved ones may send an email message to the general address (these addresses
are available on the MFRC website at www.esquimaltmfrc.com), with the rank
and full name of the person the message is intended for in the subject line.
Please confirm your loved one’s email address prior to deployment. The fre-
quency of sending and receiving emails varies due to satellite availability, mis-
sion requirements and communication network stability.



Email Guidelines
To ensure a proper flow of communication between military members and
their family, it is imperative to respect the following guidelines when sending
email messages. Please note messages can’t contain:
• attachments
• graphics
If sending an email to a unit’s general email address, please put the member’s
rank, full name and department in the subject line.
Email Irregularities
Please note that occasionally units will not be able to send or receive emails
due to satellite availability, the operational tempo, mission requirements,
communication network stability and duty requirements of the unit during
deployment.
No computer at home? No problem! The MFRC can help!
The MFRC will assist families who do not have access to a computer at home,
but want to send email messages to their deployed loved one. Every MFRC
location has a computer designated for families of deployed personnel who
wish to send email to their deployed loved one – as well as for receiving mes-
sages from their deployed loved one.
• Sending a message – to send an email message to your deployed loved one,
visit any MFRC location during business hours and type your message on our
internet connected computer. Once you are done, the MFRC will assist you
in sending the message, if you need assistance with this process – otherwise,
you will be invited to send the email yourself. Please note: you must have the
address of the member as the MFRC does not keep a list of individual email
addresses.
• Receiving a message – The MFRC will notify you by phone if we receive an
email message for you. (Please remind the senders to indicate your full name
and phone number in the subject line f the email). You may pick up mes-
sages sent by your deployed loved one by visiting the MFRC to pick up your
message, requesting that we send the message to a third party fax number or
requesting the message be mailed to you through regular post.
** Please note: Email messages sent to you via the MFRC cannot be read over
the phone.



MAIL INFORMATION
A parcel from you will make your loved one’s day!
The Canadian Forces (Canadian Forces) provides a free mail service for those
who wish to send a package to a deployed loved one. You may send letters or
parcels through this free service. Mail is sent to deployed personnel from the
base according to a pre-set mailing schedule. Check the MFRC website for
information on mailing deadlines for various missions and ships.
The correct mailing address for a ship whether it is in Victoria or deployed,
always remains the same:
RANK / NAME / INITIAL
HMCS (SHIP’S NAME), MESS #
PO BOX 17000 STN FORCES
VICTORIA BC V9A 7N2
The correct mailing address for a member while deployed on a non-ship
deployment will be dependent on their location. Check our website www.
esquimaltmfrc.com (click on Deployment / Postal Information) for updated
addresses.
OPERATION NAME (####)
RANK / NAME / INITIAL
UNIT / SECTION
PO BOX (####) STN FORCES
BELLEVILLE ONT K8N5W6
The Naden Post Office and the Fleet Mail Office in the Dockyard offer full
Canada Post services. All letters and parcels can be mailed from these locations
or from any Canada Post outlet.

Size: Two conditions must be met regarding size: a. maximum
length is 24 “and b. the maximum width is 12”. In the following
illustration, the parcel has the following dimensions: length =
24” width = 12”, and height = 12”.

All mail from members will be routed via international airmail back to
Canada, where it will be Customs cleared prior to entering the Canadian mail
stream.



WHEN POSTAGE IS NOT REQUIRED
For personnel on deployed HMC Ships, or deployed outside of Canada (the
only exception is CFB Alert), the Canadian Forces provides a “free” mail ser-
vice. This service allows personal mail, consisting of parcels and letters, from
families, to be sent to service members on operational deployments.
The following important points are to be noted:
a) No charitable donations and/or humanitarian aid is permitted to be sent
through this service (in accordance with policy issued by the VCDS).

b) The maximum weight for parcels is 20 pounds (10 kilograms)

c) Oversize or overweight parcels will not be accepted.

d) Parcels must be properly addressed to members, which includes their
rank, unit and operation.

e) All parcels must have a detailed list of the contents on the front bottom
left corner of parcel.

f ) Letters may also be mailed.

g) All parcels are x-rayed before dispatch overseas and subject to inspection
by host country.

h) The Canadian Forces and FMO are NOT responsible for any loss,
theft or damage caused to items sent via this service. As there is no postage
affixed to the items, no claim can be made through Canada Post;

i) Return mail service for undeliverable mail without affixed postage will not
be provided therefore, proper addressing is important;

j) The sender must place their name, address and phone number on the top
left corner of the parcel. This enables FMO to contact them should a prob-
lem arise

k) If you wish to register the mail or purchase insurance, postage is required.
Also, by paying postage, packages of up to 40 pounds (20 kilograms) may
be sent.



PROHIBITED ARTICLES
The following articles are prohibited in the mail and will not be sent:
a) Tobacco;
b) Articles which are obscene / immoral;
c) Compressed gases (aerosols);
d) Flammable liquids or solids (lighter fluid, matches);
e) Corrosive liquids or solids (bleach, acids, ammonia);
f ) Explosives;
g) Alcoholic beverages;
h) Drugs and narcotics (including prescription drugs);
i) Perishable items (fruit, meat);
j) Batteries (fluid, lithium)
k) Cologne, perfume;
l) Fireworks
m) Hairspray;
n) Ink
The above is not a complete list. If in doubt a complete list of prohibitive
items is available by contacting either of the mail offices, the MFRC or check-
ing the Canada Post website.
Criminal Code and Other Offences
Any person using the mail for the delivery of any one of the following items
commits an offence:
a) Articles that are obscene, indecent, immoral or scurrilous.
b) Any information relating to bookmaking, pool-setting, betting or
wagering.
c) Articles relating to unlawful lottery schemes.
d) Any article relating to schemes to deceive or defraud the public.
e) Articles or special messages sent to any person with the intention to
obtain money under false pretences.
You may drop off your letter or parcel at:
• Naden Mail Room, Building N34 (you must have proper ID to access the Base)
• Fleet Mail Office (FMO) Building D37 (you must have proper ID to access
Dockyard)
• Any MFRC (see location information on page 4)
• Canada Post (**Please note you must pay postage if you choose this option)
Questions? Please do not hesitate to call the Fleet Mail Office at 363-2174 or
363-4791 or the MFRC at 363-2640.



PRE-DEPLOYMENT CHECKLIST
The following is a checklist to assist you in preparing for the unexpected as well as the
routine aspects of daily life during deployment. It outlines several essential areas you
may want to consider when preparing for a deployment. The transition from team to
solo can be facilitated by recording all pertinent information for each of the items on the
checklist, such as due dates, locations, policy or account numbers, etc.
Legal Issues ❑ Home insurance
❑ Will ❑ Utilities
❑ Power of Attorney ❑ Security
❑ Life insurance ❑ Maintenance and warranties
❑ List of important documents and ❑ Computer Password
where they are located Car Issues
❑ Other relevant insurance ❑ Maintenance and service records
Financial Issues ❑ Insurance
❑ Create a Deployment Budget ❑ Registration and Driver’s Licence
❑ Accounts and safety deposit boxes, ❑ Mechanic Phone Number
banking access PIN, keys ❑ Base Pass
❑ Investments ❑ Storage
❑ Allotments Phone Numbers for Information/
❑ Income tax Support
❑ Online Banking Passwords ❑ Military Family Resource Centre
❑ Payment Plan for 363-2640 or 1-800-353-3329
❑ Utilities
❑ Get your Military Family Identification
❑ Phone
Card at the MFRC before deployment
❑ Cable
❑ Rent / Mortgage ❑ Padres
❑ Credit Cards ❑ Social Worker
❑ Create a Emergency Fund ❑ Parents/In Laws
Travel Issues ❑ Child’s Emergency Contact
❑ Passport/Visa ❑ Family Network Email
❑ Leave Pass ❑ Mission Information Line – serving
❑ Immunization families of deployed Canadian Military
Personnel – 1-800-866-4546
Health Issues
❑ Insurance For Speciﬁc Child Related Concerns
❑ Dental plan (All above plus)
❑ Medical records ❑ Deployment & Emergency Childcare
❑ Emergency plan Plan
Home Issues ❑ Requirements for travel abroad with
❑ Mortgage/Rent children when one parent is absent
❑ Property tax (Homeowner Grant) ❑ Relevant school info
Adapted from the Preparing for Deployment Stress - a DND publication of the Directorate of Health Treatment Services 1994



Military members and families spend a lot of time apart. Whether it’s a spouse, parent, or
relative who is away, a family can still remain close. Discussing communication expecta-
tions — phone calls and letter writing — can make the difference in a deployment being
difficult or manageable. Take a moment to review options for “Keeping in Touch!”

Deployer As a couple Singles Keeping In Touch Tips BEFORE:
Recognize your feelings, needs, and expectations and talk to your
✓ ✓ partner about them.
Identify your support systems: Military Family Resource Centre, Family
✓ Network, family, friends, place of worship, etc
Agree how often you will write, and what type of information will be
✓ ✓ shared.
✓ Be romantic before the deployment. Create special moments to cherish!
✓ Discuss and plan how you will spend deployment day.
Plan ways to keep the connection with relatives. Decide who will write
✓ and/or send gifts to parents, etc.
Discuss other ways to communicate: video and cassette tapes, DVD,
✓ ✓ TAMBERG, VTC, SAT phones, e-mail, or regular mail.
Start homecoming plans and communicate them throughout the
✓ ✓ deployment.
✓ ✓ Register your family with the Family Network.
✓ ✓ Put your family on the mailing list for the Lookout Newspaper.
Indicate special events, birthdays, school, and community activities
✓ on a calendar and duplicate. These calendars can also be used for the
homecoming countdown.
For special occasions, ﬂowers and gifts can be ordered in advance for
✓ ✓ family members at home.
✓ ✓ Buy cards for special occasions before the deployment.
Plan in advance for length and frequency of phone calls. Making a few
✓ ✓ ground rules for telephone calls will help keep phone bills under control.
Discuss how you want to share bad news. Try to write about solutions
✓ ✓ or plans, not problems.
Give your special someone a keepsake for the deployment. This is an
✓ ✓ emotional tie that can keep you connected when you feel lonely.
Have photos taken of you and your family together and of your spouse
✓ ✓ or loved one alone.
Discuss and develop a list of items for care packages the deployer
✓ ✓ ✓ wants and needs.
✓ ✓ ✓ Give your family the Military Family Resource Centre phone number.
✓ ✓ ✓ Give your family the Family Network Email address.
Adapted from the Deployment Support Program - Desk Guide 2000. A pulication from the US Navy Personnel Command



Deployer As a couple Singles Keeping In Touch Tips DURING:
Number your letters to avoid confusion. Mail may accumulate before
✓ ✓ ✓ arriving in theatre.
Write often. Writing can be in letter or journal form. Letting your
✓ ✓ ✓ friends and family know how day-to-day life is, and how you are, is
important for successful separations.
✓ ✓ ✓ Write about homecoming plans.
Encourage each other to achieve goals. Give praise when goals are
✓ reached.
✓ Write love letters.
✓ ✓ Videos, DVDs and audio tapes can enhance your communication.
Care Packages:
Service members like to get goodies from home. Here are a few
suggestions:
Cookies Audio tapes Playing cards
✓ ✓ Cereal Candy bars Grooming items
Magazines Stamps Puzzles
Books Hometown DVDs
Videos newspapers Pictures
Wrap food securely so it’s edible upon arrival. It can take up to a
✓ ✓ month for packages to reach any given destination.
Keep a list of things you need to discuss by the phone. When you get
✓ ✓ ✓ a call, you will save frustration by talking about the “need to know”
items ﬁrst in case your call gets disconnected.

✓ ✓ Use prepaid phone cards where available. Check for international
availability.
Keeping In Touch Tips AFTER:
• Expect face-to-face communication with your spouse or loved ones to feel awkward
at ﬁrst. One thing you can count on is that things will not be the same as when you
left. You will be different; as will the people you left behind.
• Take the time to listen to each other. Acknowledge the great job you both have done
communicating with each other during the deployment.
• Review the deployment:
How well were you prepared for the deployment?
What will you do differently during the next deployment?
Did the frequency of mail or care packages meet your expectations?
Were your phone bills manageable?
Discussing the above statements and any other areas of concern may help build your
relationship and coping skills for the next deployment.
Adapted from the Deployment Support Program - Desk Guide 2000. A pulication from the US Navy Personnel Command



Notes

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While your loved one is away,
these services are here to support you.

Your community.
▼
▼ Your resource centre.
Get connected.
The MFRC has services to help you get through a deployment.

• Family Networks provide • Free Weekly Respite Child Care
information, social opportunities • Resource Library
and mutual support.
• Staying In Touch Program
• Read Me A Bedtime Story
• Deployment Workshops for
Children and Adults • Volunteer Opportunities
and more...

Esquimalt Military Family Resource Centre

24 Hour Information Line: 363-2640 (Toll free 1-800-353-3329)
www.esquimaltmfrc.com • mfrc@shawcable.com

Deployment Booklet

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