Presentation given by Peter Hickey, Head of Client Services, UCD Library, at the Relationship Management in HE Libraries Conference, Stirling, UK on 20th Nov 2015.

1. The value of being valued
Peter
Hickey
1st Relationship Management Conference, Stirling, 20 Nov. 2015
All in the eyes of the beholder!

2. Hmmm!
How
much am I
worth?

4. From Old to New

5. Library Executive
Collection
Services
Planning
& Admin
Research
Services
Special
Collections
Client
Services

6. Client
Services
Academic
Services x 2
STM & HSS
Reader
Services
Floor
Services
Facilities

7. 13 Liaison librarians
Research
Services
3
Client
Services
6
Collection
Services
3
Planning
& Admin
1

8. What we
Gather

9. UniShare
Collections
Feedback
Sentry
Sierra
Research Repository
Digital Library
Surveys
LibQual
SCONUL Online tutorials
LibGuides
Info skills
IReL

10. UniShare: Queries by programme

11. Demonstrating
Value

12. Using
SCONUL
Statistics
Benchmarking
6 Russell
4 Irish
Quality Review

13. Total expenditure on resources
Print
E-Books:
Serials and databases
Space / Workstations
Library staff complements
Library Budget/expenditure

14. The Review Group found an impressive
commitment and motivation to deliver on the
University Strategy.
The Library has responded extraordinarily well to
the changing nature of academic libraries. This is
particularly worthy of note given the environment of
rationalisation and economy in which it is operating.
The last Library Strategic Plan was forward
thinking, and has served to foster a climate of
constant change;

15. The University units that work with the Library have
highly favourable impressions of their
professionalism, abilities, and flexibilities.
There is strong and impressive evidence across the
Library of a uniform level of commitment to the
University; staff appear highly engaged,
professional and motivated.

16. The resourcing challenges faced by the Library
threaten to prevent the University from achieving
its strategic objectives, but equally the Library is
well positioned, were the resourcing difficulties to
be resolved, to play a major part in supporting
delivery of University Strategy 2015-2020.

18. What users Value

19. LIBRARY!

20. Quotes form the quality review
Richview example
120
Journals
moved
to store
Pre 2000
Only 14 titles
Post 2000
39 titles
More than 5 uses in a semester

21. 2015 School Quality Reviews:
Library referenced in 13 of 38 schools
Arts and Humanities: 7/8
Social science & Law: 4/11
Business : 0/1
Engineering & Archit: 1/6
Health and Agriculture 1/5
Science 0/7

22. Connecting
Stories

23. Commitment to Irish culture
Valuing the cultural heritage
resources held uniquely at
UCD which are of national
and global interest …

24. With Data
0
50
100
150
200
250
Agriculture,
Food Science
& Veterinary
Medicine
Arts & Celtic
Studies
Business &
Law
Engineering
&
Architecture
Health
Sciences
Human
Sciences
Sciences
College Breakdown
All other Levels
UG

25. Outreach
Team

26. Outreach
Team

27. Outreach
Team

28. Outreach
Team

29. Outreach
Team

30. Outreach
Team

31. Matching
the
university
speak

32. Matching
the
university
speak

35. Value:
Its all in
the eye of
the
beholder!

36. Thank you
Photo credits
John Hickey: https://www.flickr.com/photos/fotosbyjohnh/
ICONSDB: http://www.iconsdb.com/white-icons
Melanie Simpson , UCD Library Outreach
Vincent Hoban, UCD Media Services
All other photos are original by the author