This talk addresses tactical ways to improve the design manager's relationship with her directs, influence other teams, and rethink hiring practices to create an equitable, inclusive organization. I delivered this talk at Chicago Camps' Prototypes Process and Play Conference on August 12 2016.

1. Design leadership
MANAGING
Design leadership
@erova
#pppconfChrisAvore
August12 2016

3. “BOB GREIFELD
CEO, NASDAQ INC.
NASDAQ INC Q1 2016 EARNINGS CONFERENCE CALL
APRIL27, 2016 8:00AM ET
We see clear examples of how elevating the bar
in terms of technologyand productdesignwill
be keyto bringing sustained organic growth

4. Companies investing in design need
MORE
design leaders
design managers
&

5. Title Text

8. MANAGE
UP
DOWN
LEFT & RIGHT
UP
DOWN
LEFT & RIGHT

10. MANAGE
UP
DOWN
LEFT & RIGHT
UP
DOWN
LEFT & RIGHT

11. MANAGE
Help Directs Up
Influence Other Teams
Lead Real Change
Help Directs Up
Influence Other Teams
Lead Real Change

12. Help directs up

13. don’t letyour nextclass of
managers be unprepared for leading
Bring newmanagers up

14. provide time boxed opportunities to
practice leadership & management
bring newmanagers up

15. create safe places for radicalexperimentation
Bring newmanagers up

16. give feedbackearly& often as
you observe newmanagers
Bring newmanagers up

17. influence
other teams

18. Teams who don’treporttoyou have to
knowwhoyouareandwhatyou do
influence other teams

19. Teams who don’treporttoyou have to
knowwhoyouareandwhatyou do
where youare (organd theworld)
approach, process, timelines
Howyouworkwith partners &
stakeholders
influence other teams

20. Craftacase study:
showbefore/after usabilitytesting
Discoveryresearch changed direction
howaprototype savedacustomer
newideaincreased the bottom line
influence other teams

21. lead real change

22. design
your
design team
DESIGN LEADERSHIP IN PRACTICE
LEAD REAL CHANGE

23. BURNHAM
DANIEL

25. LITTLE
plans
MAKE uNO

26. CHANGEv w
a
Make No Little Plans
pipelinepipeline

27. CHANGEv w
a
Make No Little Plans
job descriptionjob description

28. CHANGEv w
a
Make No Little Plans
job interviewjob interview

29. CHANGEv w
a
Make No Little Plans
compensationcompensation

30. CHANGEv w
a
Make No Little Plans
reviewsreviews

31. CHANGEv w
a
Make No Little Plans
promotionspromotions

34. MAKE
LITTLE
plans
uNO

35. Chris Avore
avore@erova.com
z
@erova
nasdaqdesign.com/mosaiq
THANKYOU CHICAGO!