This document provides an overview of a two-day workshop on preparing Standard Operating Procedures (SOPs) for property development and construction projects. The workshop aims to help professionals in the real estate and construction sectors develop SOPs to successfully manage their projects. It will cover how to prepare SOPs for each stage of the project lifecycle, from initiation through completion. Participants will learn why SOPs are important and will create SOP templates and simulations. The workshop also addresses digitizing and implementing SOP documentation for improved project management.

1. HOW TO PREPARE YOUR STANDARD OPERATING PROCEDURES (SOP)
for PROPERTY DEVELOPMENT & CONSTRUCTION PROJECTS
18 & 19 Feb 2014
Hotel Melia,
Kuala Lumpur
Comfori-RED-SOP seminar-ppt brochure,r.4+appdx-130214
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2. WORKSHOP OVERVIEW
This Seminar/workshop focuses on providing a practical roadmap for real
estate, property development and construction professionals to share and be
updated on the application of industry best methodology to prepare the
company’s Standard Operating Procedure for the real estate and
construction sector. The workshop is structured around the increasing need
for Malaysian real estate developers, contractors and their professional staff
to embrace knowledge and project management processes within their
company to deliver their projects successfully in order to succeed in a highly
competitive environment. At the end of the workshop, participants will be
able to prepare and compile their Standard Operating Procedure
successfully covering project initiation to project completion.
Comfori-RED-SOP seminar-ppt brochure-091012
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3. WORKSHOP-KEY POINTS;
 Why the need for SOP
 Why more real estate developers and contractors are adopting SOP instead of
ISO 9000
 Benefits of adopting SOP in project implementation
 How to prepare your company SOP for your project life-cycle
 Using SOP Templates as a DIY [Do It Yourself] Tool
 How to implement SOP successfully
 SOP as Document control for management review and internal / external audit
 How to digitize your SOP documentation to reside in your company IT intranet or
migrate to Cloud platform to enable real time online access, collaboration and
documentation retrieval
 All SOP templates are ISO 9000 ready compliant
 Workshop enables easy learning with DIY simulation exercise for each SOP
module
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4. Comfori-RED-SOP seminar-ppt brochure-091012
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5. The RED K-Blocks - Covers 8 Knowledge Blocks Throughout
Project Life Cycle
The
RED–SOP
to be compiled
to match the
K-KKK
9K
(Knowledge)
-Blocks
K-Block 8 & 9
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6. Registration starts at 8.30am; Workshop commences at 9:00am and concludes at 5.00pm with the arrangement
of two coffee breaks at 10.30 am and 3.30pm and lunch at 12.30pm. Workshop materials, lunch and
refreshment will be provided.
DAY 1
MODULE 1: INTRODUCTION: ORGANISING AND PLANNING THE PROPERTY DEVELOPMENT /
CONSTRUCTION PROJECT
•Introduction to Project Management
•Identifying the project stakeholders
•Identifying the project objectives/ targets
•Identifying the Project Life-cycle
•Establishing an effective Organization structure
MODULE 2: IDENTIFYING THE PROPERTY DEVELOPMENT KNOWLEDGE (K) BLOCKS
•Identifying the knowledge blocks within the property and construction industry
•Converting tacit knowledge to explicit knowledge
•Compiling the knowledge blocks to a project management manual covering the project lifecycle
•Creating the Standard Operating Procedure (SOP) Framework
Comfori-RED-SOP seminar-ppt brochure-091012
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7. DAY 1
MODULE 3: CREATING THE SOP FOR KBLOCK 1:
Project Initiation, Feasibility & Budget]
covering;
•Organization Chart
•Land acquisition
•Site Visit/ Technical Data Requirements
•Site Investigation Assessment
•Feasibility Study
•Cash Flow Projection
•Budget Cost Code/ Cost Plan
•Budget Summary
•Project/ Product Brief
•Project Fact Sheet
•Master development program/schedule
MODULE 4: CREATING THE SOP FOR K-BLOCK 2:
[Design Management] covering;
•Consultants Appointment
•Design Brief
•Concept / Design Review
•Value Engineering
•Best development option
•Final concept plan
•Agreed design brief
•Zoning/Master Layout plan
•Client/sponsor/management approval
•Schematic / Planning submission plans
•Planning submission to Local Authority
•Detail Building Plans for Building Submission
•Building Plans Review.
•Architectural models and Brochures
•Client/Consultant Meeting Agenda
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8. DAY 1
DAY 2
MODULE 5: CREATING THE SOP FOR K-BLOCK 3:
[Statutory Approvals] covering;
•Land conversion approvals
•Sub-division / Land Amalgamation approvals
•Environmental approval
•Planning approvals / Development Order
•Building Plan approvals
•Developers’ License
•Advertisement Permit approvals
•Earthworks approvals
•Structural plans submission
•Sub-structure /Foundation / Piling approvals
•Works Inspection forms
•Authority Technical Departments’ clearances
•Certificate of Completion & Compliance
MODULE 6: CREATING THE SOP FOR KBLOCK 4:
[Marketing & Sales] covering;
•Market research
•Marketing Concept
•Marketing & Sales Strategy
•Preliminary Pricing
•Sales Kit
•Advertising & Promotion campaigns
•Final Pricing
•Soft Launch
•Official Launch
•Sales & Purchase Stage Claims
Comfori-RED-SOP seminar-ppt brochure-091012
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9. DAY 2
MODULE 7: CREATING THE SOP FOR
K-BLOCK 5:
[Contract Documentation & Tender]
covering Tender Procedures for;
•Soil Investigation Tender
•Earthworks tender
•Sub-structure / Piling Tender
•Main Building Works Tender
•M & E Tender
•External Works Tender
•Nominated sub-contractors /
suppliers packages
MODULE 8: CREATING THE SOP FOR KBLOCK 6:
[Cost Planning & Control] covering;
•Project Cost Control Unit set-up
•Cost management software
•Approved baseline budget / cost plan
•Progress Claims
•Cost changes / variations
•Cost / Budget Updates
•Variation Order Procedures
•Variation Orders Update
•Final Account Procedures
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10. DAY 2
MODULE 9: CREATING THE SOP FOR KBLOCK 7:
[Construction Management] covering;
•Site Organization Structure
•Site possession by contractor
•Dilapidation Survey
•Site Kick-off meeting
•Site Meeting Agenda
•Contract Particulars
•Project Team Directory
•Contractor's program/ schedule
•Contractor’s work performance
•Site Instructions
•Project Supervision and Monitoring
•Quality Control/ Site inspection
procedures
•Progress reports
•Crash program
•Contractor's Extension of Time
MODULE 10: CREATING THE SOP FOR K-BLOCK 8:
[Completion/ Handover ] covering;
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•
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•
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•
•
•
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Authority Approval and clearances checklist
Certificate of Completion & Compliance [CCC] Forms
Purchaser Handover Forms
Purchaser Keys acceptance
Handling Purchaser Requests
Purchaser Handover Process
Handover of Agreed Defects
Building Verticality Records
Building Settlement Records
Final Inspection Checklist
Testing & Commissioning Checklist
Date of Completion Adjustment
Extension of Time [EOT] Notification
Handover Checklist
Certificate of Making Good Defects
Certificate of Practical Completion [CPC]
Archives Documentation
Appointment of Property Mgmt Company
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11. DAY 2
MODULE 11: CREATING THE SOP FOR K-BLOCK 9:
[Post-Completion] covering;
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•
•
•
•
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•
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Defects Rectification during Defects Liability Period [DLP]
Handling Purchaser Defects Complaints
Defects Analysis Process
Strata Title Application Process
Strata Title checklist
Strata Title Transfer process
Memorandum of Transfer [MOT] Process
Post-Handover Management
Formation of Joint Mgmt Body [JMB]
House Rules and service charges
Sinking Funds
Formation of Mgmt Corporation [MC]
Annual General Meetings
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12. The RED–SOP comes with standard Templates, flowcharts,
checklists, etc
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13. RED–SOP: Cloud Enabled
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14. Training comes with simulation exercise
RED–SOP: Exercise Sheet
See SOP-Master INDEX file.>>RED-SOP-Master INDEX(pg1)K-Block1-6,r.2-030313.xls
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15. Training comes with simulation exercise
RED–SOP: Exercise Sheet
See SOP-Master INDEX file>>RED-SOP-Master INDEX(pg2)K-Block7-9,r.1-110212.xls
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16. Training comes with simulation exercise
Simulation Exercise:
Participants preparing
SOP
Simulation Exercice:
Participants preparing
flowchart
RED-Manual-Main cover pg,r.1
©Conpex Solutions Sdn Bhd, 2011-2012

17. SPEAKER’S PROFILE
Eric CL Gan is an international speaker, trainer and consultant for the real estate industry. An Architect by
profession, he is the managing director of CONPEX International Group of companies that provides “onestop” solution for real estate investment and project management consultancy and training, covering
investment portfolio identification, investor matching, project management, property development,
construction management, quality management and knowledge management solutions such as RED-Monitor
and Project Site Tracker.
Eric holds a Bachelor degree in Architecture from the University of Singapore and a Quality Management
System Assessment Certificate from the University of Portsmouth, UK. He is a member of the Malaysian
Institute of Architects, a National Council member (2000-2010) of the International Real Estate Federation
Malaysian Chapter, a member of FIABCI Asia Pacific Regional Secretariat Taskforce Committee and a member
of the Malaysia Business Chamber, Vietnam. An industry veteran with over 30 years of experience, Eric had
worked as an Architect, Project Manager, Property Manager, Quality Management Systems Manager and
General Manager-Property for major corporations in Malaysia and Singapore such as PETRONAS (the National
Oil Corporation of Malaysia), the Housing and Development Board (HDB) of Singapore and Sunrise Bhd. He
specializes in real estate investment facilitation, project management, construction management, total quality
management and had undertaken numerous multi-million dollar property development projects in Singapore,
Malaysia, Vietnam and Africa.
He was appointed the Special International Investment Consultant and Advisor to the Board Chairman of a
township development company in Vietnam. Eric is also an appointed Construction Industry Development
Board Malaysia (CIDB) accredited trainer for construction project management and had conducted numerous
seminar programs in Malaysia, Vietnam and Thailand. Eric is also the ISO9000 Consultant to some key
property development companies in Malaysia.
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18. For course enquiries,
Contact:
email to conpexs@gmail.com
or
join LinkedIn Group: Real Estate Development & Construction Trends
http://www.linkedin.com/groups/Real-Estate-Development-Construction-Trends-4167229?gid=4167229&trk=hb_side_g
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