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2007 Most Visited Websites   2009 Most Visited Websites
yahoo                        google
google                       yahoo
ebay                         facebook
msn                          youtube
myspace                      myspace
aol                          msn
wikipedia                    craigslist
mapquest                     wikipedia
microsoft                    ebay
youtube                      aol
amazon                       blogger
go                           amazon
about                        go
ask                          twitter
blogger                      cnn
craigslist                   flickr
flickr                       espn
information                  wordpress
cnn                          photobucket
adultfriendfinder            comcast
social media behavior

   preventative

   braggadocian
COMPANY


                                            SELL

                      REACT
              LISTEN

          INTERACT
   INTERACT

LISTEN
     REACT

 SELL
                            CUSTOMER



                           Socialnomics: Social Media Escalator © Erik Qualman
PR



SERVICE


 SALES



 CRISIS


RECRUIT


PRODUCT
- Prinz Pinakatt, Interactive Manager of Europe
6,023,147 views




“United Beaks Guitars”
   By Dave Carroll
ESPN NFL Bloggers

  “Tom Sawyer Approach”

  Your customer today can
   be your competition
   tomorrow
NBC vs. ABC

  Olympics

  PGA
False
Evidence
Appearing
Real
“It’s all part of a master
plan…the spreadsheets
and financial models
dictate that suing
customers and partners
just makes too much
sense.” – Big Music
Executive

Source: Michael Arrington, TechCruch March 8, 2009
eReaders/Tablets
  35% sales are kindle

  New revenue streams

  Embrace new data

  Are libraries necessary?
INFO



RATINGS


LANGUAGE



 OFFERS
  Don’t force
                            people into
                            old
                            constructs

                            Beg, borrow,
                            make better

                            Speed wins


                            Multiple
                            success
                            paths

TripAdvisor Application
Successful Companies


  Act more like Dale
   Carnegie

  Listen > Interact > React
   > Sell

  Products that deliver the
   best product/value win
search.twitter.com

google.com/insights

siteexplorer.search.yahoo.com

technorati.com

google.com/alerts

tweetdeck.com

blogsearch.google.com

looxii.com
"Social Media isn’t just for the Next
Generation – it’s for every generation.
Whether you’re an entrepreneur, a
media professional, a college student
or a mom, social media will shape
your future. Don’t be overwhelmed
by it; read Qualman’s book instead.”

- The Miami Herald


“In Socialnomics, Qualman brilliantly
prescribes that the key to social media
success is doing rather than deliberating.
This is a must read for anyone trying to
leverage the social graph rather than be
squashed by it.”

– Steve Kaufer, CEO, TripAdvisor

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Socialnomics